3 New Messages
Digest #1290
1
Senior Developer Core Routing Infrastructure, Global Trading Technol by "Janelle Razzino" razzinoj
Messages
Fri Jul 27, 2012 8:31 am (PDT) . Posted by:
"Janelle Razzino" razzinoj
Can you please post for me?
Thank you,
Janelle
Janelle Razzino
Razzino Associates, Inc.
220 Kinderkamack Road
Westwood, New Jersey 07675
(O) 201-722-3111
(F) 201-722-3113
(C) 201-925-6086
janelle@razzinoassociates.com
Thank you,
Janelle
Janelle Razzino
Razzino Associates, Inc.
220 Kinderkamack Road
Westwood, New Jersey 07675
(O) 201-722-3111
(F) 201-722-3113
(C) 201-925-6086
janelle@razzinoasso
Attachments with this message:
1 of 1 File(s)
Fri Jul 27, 2012 8:32 am (PDT) . Posted by:
"Janelle Razzino" razzinoj
Thank you for posting,
Janelle
Janelle Razzino
Razzino Associates, Inc.
220 Kinderkamack Road
Westwood, New Jersey 07675
(O) 201-722-3111
(F) 201-722-3113
(C) 201-925-6086
janelle@razzinoasso
Fri Jul 27, 2012 12:35 pm (PDT) . Posted by:
"zanfardino4@earthlink.net" robertjzanfardino
All- Please be on spec and mention my name to Sandy. Good Luck! Rob
Account Manager/Project Manager
The Account Manager/Project Manager serves as the primary contact for our customers and is the lead person at the company responsible for customer satisfaction. The Account/Project Manager must consistently provide superior customer service to accounts while representing customer needs and goals within the organization. In addition, this resource will build relationships with customers to encourage new and repeat business opportunities.
Primary Responsibilities:
Responsible for managing customer communications, conflict resolution, and compliance on customer deliverables
Develop and maintain a strategic plan for all assigned customers
Reviews all major deliverables (i.e. product documentation, release communications, etc.) to ensure quality standards and customer expectations are met
Handles customer issues in an efficient manner, informing the Director of Account Management of any problems that may arise
Builds and maintains a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project
Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable
Communicates the customer's goals and represents the customer's interests to the team
Provides regular two-way communication between the customer and product teams, to provide strong team representation and set proper customer expectations
Understands company capabilities and product/service offerings, and effectively communicates those offerings to the customer
Provides weekly updates on all account activity, including status and call reports
Qualifications:
4- 6 years managing customer accounts and/or software implementation projects
Superior written and oral communication skills
Proven account management skills required in order to create, maintain and enhance customer relationships
Ability to understand the customer better than they do, in order to anticipate future needs and help determine the ideal solution for current needs
Aptitude for translating business needs into documented requirements
A hands-on learning style and proven ability to "hit-the-ground-running"
Comfortable handling multiple accounts and/or managing multiple projects
Extremely detail oriented
Account Manager/ Project Manager, continued
Motivated, goal oriented, persistent, and a skilled negotiator
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
Technical competence (comfortable working with software, hardware, relational databases, SQL, etc)
Preferred:
Knowledge of K-12 and/or Post Secondary Education
Experience working with state and/or local education agencies
Data Warehousing and BI Tool Experience
Proficiency in educating customers on software products
Project Management Professional (PMP) Certification
cid:image002.gif@01CB9C78.2749FD00
Sandy G. Laskin
Vice President, Stonewater Staffing
sglaskin@stonewaterstaffing.com
411 Theodore Fremd Avenue
Rye, NY 10580
office 914.481.5853
mobile 914.420.8498
Regards,
Rob Zanfardino
Sr. Project/Program Manager
9 Margaret Drive
Hopewell Jct., NY 12533
Office: 845.226.6074 or 8926
Cell: 845.222.6542
Account Manager/Project Manager
The Account Manager/Project Manager serves as the primary contact for our customers and is the lead person at the company responsible for customer satisfaction. The Account/Project Manager must consistently provide superior customer service to accounts while representing customer needs and goals within the organization. In addition, this resource will build relationships with customers to encourage new and repeat business opportunities.
Primary Responsibilities:
Responsible for managing customer communications, conflict resolution, and compliance on customer deliverables
Develop and maintain a strategic plan for all assigned customers
Reviews all major deliverables (i.e. product documentation, release communications, etc.) to ensure quality standards and customer expectations are met
Handles customer issues in an efficient manner, informing the Director of Account Management of any problems that may arise
Builds and maintains a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project
Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable
Communicates the customer's goals and represents the customer's interests to the team
Provides regular two-way communication between the customer and product teams, to provide strong team representation and set proper customer expectations
Understands company capabilities and product/service offerings, and effectively communicates those offerings to the customer
Provides weekly updates on all account activity, including status and call reports
Qualifications:
4- 6 years managing customer accounts and/or software implementation projects
Superior written and oral communication skills
Proven account management skills required in order to create, maintain and enhance customer relationships
Ability to understand the customer better than they do, in order to anticipate future needs and help determine the ideal solution for current needs
Aptitude for translating business needs into documented requirements
A hands-on learning style and proven ability to "hit-the-ground-
Comfortable handling multiple accounts and/or managing multiple projects
Extremely detail oriented
Account Manager/ Project Manager, continued
Motivated, goal oriented, persistent, and a skilled negotiator
Handles stressful situations and deadline pressures well
Plans and carries out responsibilities with minimal direction
Technical competence (comfortable working with software, hardware, relational databases, SQL, etc)
Preferred:
Knowledge of K-12 and/or Post Secondary Education
Experience working with state and/or local education agencies
Data Warehousing and BI Tool Experience
Proficiency in educating customers on software products
Project Management Professional (PMP) Certification
cid:image002.gif@
Sandy G. Laskin
Vice President, Stonewater Staffing
sglaskin@stonewater
411 Theodore Fremd Avenue
Rye, NY 10580
office 914.481.5853
mobile 914.420.8498
Regards,
Rob Zanfardino
Sr. Project/Program Manager
9 Margaret Drive
Hopewell Jct., NY 12533
Office: 845.226.6074 or 8926
Cell: 845.222.6542
No comments:
Post a Comment