Joy
Joy Rota CPC
Director Corporate Staffing
A. Taylor Ltd.
275 Madison Avenue/40th Street
(212)213-5600x6328
Help Desk Technician – Job Description
The Help Desk Technician will assist the Director of IT with the 24/7/365 day-to-day operations of the corporate environment, providing desktop support to end-users with software and/or hardware related problems. This includes monitoring, backup build systems, procedures and scalability planning.
Detailed Description:
- 24/7/365 Incident monitoring and resolution
- Provide desktop support to end-users with software and/or hardware related problems Maintenance of systems documentation
- Backup and recovery procedures
Requirements:
5+ years experience operating systems using:
- Windows 2000/2003 Servers
- DNS/DHCP Services
- RAS, Routing and VPN
- RAIDs
- Exchange 2000/2003
- Windows XP Professional/
2000 Workstations - MS Exchange/MS Outlook 2003
- MS Office 2003
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