---------- Forwarded message ----------
From: "Ankit Rathore" <ankitr@eteaminc.com>
Date: Jan 23, 2015 3:19 PM
Subject: Urgent Opening_Desktop Support_New York,NY
To: <aviwagshol@gmail.com>
Cc:
Greetings,
My name is Ankit and I am recruiter at eTeam Inc. eTeam Inc is a global
contingency staffing firm servicing fortune 1000 clients globally.We have
an excellent job opportunity with one of our client.
Job Title: Desktop Support Executive
Location: New York,NY
Duration: 11 Months
Job Description:
*Mandatory Skills*
- Microsoft end-user technologies including
- Windows 7 64 bit o Microsoft Office Suite
- Microsoft server technologies
- Microsoft end-user technologies including
- Imaging and automated deployment of Windows
- Microsoft Office 2010 administration
- Conference room equipment management
- Google Apps administration
- Upgrading PC/Mac hardware
- Network protocols including-TCP/IP, DNS, DHCP, FTP, Active Directory,
account provisioning, moves/adds/changes, and core configuration, Service
desk ticketing software
*Desirable Skills-*
- Strong customer service focus with a genuine desire to assist
- Strong organizational, analytical, and time management skills
- Methodical and disciplined approach to problem solving
- Ability to communicate technical information to non-technical audiences
- Ability to interface with end-users at all levels of the organization
including leadership and executive teams Dependability and reliability
Ability to multi-task and prioritize tasks and end-user support tickets
- Ability to remain calm in an occasionally high-pressure environment
- Effectively collaborate with local and international teams
- Continually focus on the end-user experience
- Ability to lift 40 lbs.
*Responsibilities-*
Support a diverse group of energetic users with varying levels of technical
expertise and requirements Provide both desk-side and remote support to
end-users Maintain OS X and Windows Desktops, focusing on functionality,
end user experience, and efficient problem resolution Install &
troubleshoot end user equipment including: o Computer hardware o
Peripherals o Installed software o Mobile devices o Desk phones o Printers
Manage and maintain conference room equipment including: o Projectors o
Video conferencing o AV cabling Document and perform knowledge transfer of
service desk tasks Perform tasks related to onboarding and termination
including account creation and access authorization based on provided
policies Manage and monitor the IT Service Desk ticket queue Collect
comprehensive data about end-user issues in order to fully assess the
current state before escalating to senior engineers Perform hardware and
software upgrades Provide administrative support for groupware platforms
Maintain an accurate inventory of all hardware and software Work occasional
evenings or weekends as needed Manage moves, adds, and changes within the
telephony system Interface with IT hardware and software vendors to
facilitate repairs, upgrades, and procurement Perform other IT related
tasks as they arise
Location New York, NY
Experience Required-4-6 Years
Duration-11 months
If you are qualified, available, interested, planning to make a change, or
know of a friend who might have the required qualifications and interest,
please call me ASAP at (732) 248-1900 Ext.463 even if we have spoken
recently about a different position. If you do respond via e-mail please
include a daytime phone number so I can reach you.
Also, please take a few minutes to answer some of the questions below as
they will help me qualify your candidature
Full Legal Name as in Driving License/ Passport:
Preferred email ID:
Day/ Evening phone numbers:
Current Location:
Work Authorization:
Earliest availability for Phone/ On-Site interview:
Hourly Rate:
Earliest possible start date:
Two Professional References:
Also, be aware that our client conducts an extensive background checks on
candidates who are extended offers of employment.
Sincerely yours,
Ankit Rathore
eTeam Inc
ankitr@eteaminc.com
(732) 248-1900 Ext.463
1001 Durham Avenue Suite 201
South Plainfield, NJ, 07080
.........................
Note: Please allow me to reiterate that I chose to contact you either
because your resume had been posted to one of the internet job sites to
which we subscribe, or you had previously submitted your resume to eTeam
Inc. I assumed that you are either looking for a new employment
opportunity, or you are interested in investigating the current job market.
If you are not currently seeking employment, or if you would prefer I
contact you at some later date, please indicate your date of availability
so that I may honor your request. In any event, I respectfully recommend
you continue to avail yourself to the employment options and job market
information we provide with our e-mail notices.
Thanks again.Ankit
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