Senior Computer Operator Job Description Our client is currently looking for a dynamic Senior Computer Operator to join our team. The qualified individual will provide technical customer support to the internal and external trading applications on multiple platforms. Responsibilities to include: - Ensure that proper system checkout is performed daily
- Perform tasks and projects assigned by management
- Be involved in meetings regarding system events, upgrades, etc.
- Represent department at many internal key meetings and report minutes and action items to management.
- Be available during off hours to answer questions and assist with system issues.
- Gateway Builds - Install and configure gateway for members and internal users.
- Create, maintain and potentially automate technical procedures and documents for everyday purposes. This includes installation procedures and daily checkout documents.
- Verify DNS configurations for member firms gateways in order to establish a backend connection.
- Coordinate all daily changes and ensure they are implemented successfully and documented as such in shift turnovers.
- Create batch file scripts to better assist our day to day operations.
- Monitor (real time) trading applications and member equipment
- Execute after hours batch jobs for daily initialization and shutdown of trading systems
- Execute after hours trading reports for member community
- Document trading system incidents via Remedy system and internal shift turnovers.
- Follow up on open trading system incidents
- Function in a service desk capacity dealing with customers in resolving on-line issues.
- Execute and/or support system testing off hours and weekends
- Support Network Operations level 1 infrastructure via Enterprise Managing applications
- Shift rotations will occur between 1st , 2nd and 3rd shift. Senior Operator will likely start employment on 3rd shift.
- Performing trading system checkouts completely and accurately
- Escalating out of ordinary events or findings to management
- Assisting customers with problem solving or basic questions in a professional manner
- Performing and supporting software implementation and configuration change
- Documenting incidents, basic shift events and critical statistics in shift turnover
- Completing assigned tasks in a proper and timely manner
- Routine upkeep of system procedures and contact lists based on assignments given
- Supporting weekend testing based on a rotating schedule
- Bachelors degree or equivalent and/or 4 years relative job experience
- Windows 2003/Linux (RedHat)/Microsoft Office 2007
- Strong work ethic, adaptability, interpersonal skills
- Attention to detail, organized, multi-task capable
- Team oriented
- Strong in pressure situations
Thanks greatly for your time, Michael Moravsky
Sr. Account Executive
Segula Technologies | 39 Broadway | 6th Floor | New York, NY 10006 | Tel: 212.514.5600 ext. 150
Fax: 212.344.3110 | Cell: 917.309.6919 | Email: mmoravsky@segulausa.com | Web: www.segulausa.com
| SEGULA Technologies
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