Please post on your Yahoo Group and Heather on JobScout.
Global Head of Desktop Engineering
Investment Bank
Location: New York, NY
Position Type: Full Time
POSITION OVERVIEW:
As a leading global provider of investment decision support tools, CLIENT offers a challenging and rewarding work environment that integrates best of breed investment theory, technologies and data.
The IT Infrastructure group is looking for an Executive Director to join the team as Global Head of End User Computing. This core function delivers the day-to-day provision of services & technology all professional IT Infrastructure, Desktop & Mobile services. The Global Head of End User Computing is responsible for the management of all aspects in the day to day running of all of CLIENT infrastructure technology in our offices throughout the world.
Candidates must be comfortable leading large, complex projects across multiple functional groups and global locations in a fast-paced, dynamic environment. Candidates should also be reasonably technical and fully familiar with enterprise and consumer computer technologies and their application within a corporate context.
RESPONSIBILITIES:
General management
People and Line Management of Global team, split into three regions, Americas, EMEA and Asia Pacific
Build a culture of service within the team including our 3rd party providers
Provide strong leadership and vision around continuous improvement
Provide continuous communications on metrics, performance, progress and change to all End-User staff
Mentoring, coaching and career management for staff
Manage budgets, costs and billing processes
Vendor and Supplier Management
Manage the 3rd party relationships ensuring alignment to business needs and the meeting of SLA's and contractual terms
Contract and service agreement management and monitoring
Managing RFP's and vendor selection
Process Management
Build a robust and meaningful metrics system to provide effective measurement of processes and outcomes
Program manage the introduction of new technologies, tools and processes
Streamline processes and organizational structure to maximize efficiency and flexibility to meet changing business needs
Providing high level of end user support, maintain/improve customer satisfaction and improve processes around providing support.
Proceduralizing repeatable support and drive improvement of Support Services
Defining service levels and implementing tools to measure and report against performance
Utilizing data and metrics to identify and implement opportunities for improvement
Driving enhanced productivity through evaluation and deployment of new functionality
Implementing automation of processes and deployment where possible
Strengthening processes around testing and deployment
Customer Management
Liaise with CLIENT business areas to understand needs and managing expectations
Ensuring that the established broad project portfolio is properly prioritized, resourced and achievable
Ensuring resourcing is balanced to allow for continuous improvement of the support function, the desktop computing environment and professional infrastructure outside of the project portfolio.
Technology
Expanding mobility capabilities to meet demands of growing mobile user base
Evaluating overall architecture of professional infrastructure and identifying opportunities for improvement, driving integration of IT into requirements gathering, selection, and evaluation process for new equipment/systems
Evaluating opportunities for simplification or consolidation of multiple systems.
Ensuring that systems are implemented in a way that meet functional requirements as well as comply with all operational and security policies and procedures.
DESIRED EXPERIENCE AND QUALIFICATIONS:
BA/BS in business, finance, computer science, engineering, or related field. Master's degree is a plus.
Minimum of 5-7 years managing large scale technology services & teams
Experience of managing global / remote teams (including direct reports)
Expertise in developing detailed plans for complex projects with changing requirements, resources and aggressive schedules
Strong analytical, problem-solving, negotiation and organizational skills
Outstanding verbal and written communication to facilitate team and business sponsor meetings effectively.
Experience with validated/qualified systems
Excellent customer service skills interfacing with customers and vendors
Excellent Organizational Skills -ability to manage time and multiple tasks
Strong experience implementing ITIL processes and practices
Demonstrated ability to think and act strategically.
Demonstrated ability to drive results in an expedient manner quickly gathering information and consensus along with the ability to make sound decisions.
Ability to work well with people from many different disciplines with varying degrees of technical experience.
Must have excellent interpersonal and communication skills (written, verbal, presentation, negotiation), including the ability to communicate effectively with people at different job levels within the organization.
Must be an excellent facilitator having strong leadership skills.
Sound understanding of technology and its application to achieve business objectives.
Interest in the mechanics of global financial markets and the investment process
Flexibility in work hours necessary to interact with a global team
Work experience in a foreign country or with an international company a plus
Please send resume to: jmass@bondstreetgroup.com
Jeff Mass
Executive Recruiter
Bond Street Group
261 Madison Avenue
17th Floor
New York, NY 10016
________________________________________
| Reply via web post | Reply to sender | Reply to group | Start a New Topic | Messages in this topic (1) |
No comments:
Post a Comment