Peter Lutz
(908) 672-9150
lutzpf@gmail.
www.linkedin.
---------- Forwarded message ----------
From: "Michelle Rounds" <michelle@vertexsolutionsinc. >com
Date: Jun 24, 2010 5:37 PM
Subject: JOB
To: "PETER LUTZ" <lutzpf@gmail.com >Hello!
My client in downtown NYC has a great consulting opportunity for the right person. If you feel that you are a good match than please forward your resume to me along with an expected hourly rate and I will call you further to discuss.
Responsibilities: Direct all incident management activities, including:
§ Reporting (logging) of incidents, defects and change requests
o Determine type of resolution: development or user training, defect or change request
o Determine priority, severity and development owner
§ Defects:
o Coordinate all level 1 and 2 help desk response
o Ensure appropriate severity and business priority is assigned to incident
o Ensure incidents are communicated to appropriate vendor or internal resources for response commesurate with SLAs
o Escalate business issues where appropriate
o Manage the end-to-end response, including:
· Monitor development by vendor in accordance with release schedule
· Coordinate UAT participants
· Coordinate release testing and deployment
· Prepare release communications
o Prepare management reports, including aging of defects, measurement against SLAs, and overall vendor performance
§ Change requests:
o Conduct prioritization meetings with business stakeholders to ensure appropriate severity and priorities are assigned
o Ensure appropriate business impact or business case is prepared by the business users (where appropriate)
o Ensure requirements sessions are scheduled for change requests that are approved by the business stakeholders
o Manage the requirements completion and sign-off process
o Ensure that the items are scheduled for a release
§ For complex requests (projects), ensure that a development manager is assigned and project is initiated
§ For requests that don't require project initiation:
· Monitor development by vendor in accordance with release schedule
· Coordinate UAT participants
· Coordinate release testing and deployment
· Prepare release communications
Qualifications:
· Understanding of the fundamentals of insurance operations and commercial policy life-cycle
· Understanding of software development lifecycle
· Strong analysis, planning and organizational skills
· Demonstrated vendor management experience and comfort with monitoring outsourced services
· Exceptional written/verbal communication skills; ability to communicate complex concepts clearly, both verbally and in writing
· Ability to work collaboratively with others at all levels
· Comfortable working in a matrixed environment
· Ability to adapt to change, and support others as new workflows are defined and implemented
Preferred:
· Commercial insurance experience with focus on Commercial Property, Professional Liability, Casualty and Healthcare businesses
· Broad knowledge across multiple business functions including underwriting, claims, reinsurance and financial accounting
Education:
BA or BS degree
Michelle Rounds
Sr. Technical Recruiter
Vertex Solutions Inc
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