| Position - Director / Executive Director (depending on experience) of Technology Operations Location - NYC Midtown Industry - On-Line / Retail Learning Comp - Salary 160-170k range with bonus potential after first year. Qualified and self-screened candidates ONLY --- No agents PLEASE --- Send resumes to dholewienko@ yahoo.com Abstract In collaboration with the Vice President of Information Technology, provide infrastructure, comprising of Systems and Server Hardware and Software, Data Center, Network, Telephony, Storage, and Database technologies that is robust, available, monitored, reliable, flexible, well-performing, industry-standard, and stays ahead of the demands of clients (the KTPA Core businesses, subsidiaries, and Kaplan entities) subscribing to use this infrastructure. Additionally, employ best practices Technology Operations processes, such as those present in ITIL or Cobit, to ensure operational excellence, cost effectiveness, transparency, and efficiency. This is a large company / environment but with a small company hands-on culture. So, it is extremely important this leader is hands-on and very active with the business and issues. This is not well suited for individuals who are used to large hierarchical people structures. The org is fairly flat and "there is nowhere to hide".. When there is an issue YOU OWN IT!!!! Job Spec: Reporting Structures - Position reports to the Vice President of Information Technology - Position has (5) direct reports --- Infrastructure Architect, Unix/Linux Platform Lead, Windows Platform Lead, DB Platform Lead, and Network Manager (Network & Telephony) --- Note --- Database Team may not be part of this initially.. (TBD) - Complete Team size is approximately 17-20 staff with FTEs and Contractors Responsibilities - Provide leadership for and management of a Technology Operations Team (TechOps) of 17-20 people responsible for Systems and Server Hardware and Software, Data Centers, Networks, Telephony, Systems Administration and Engineering (UNIX and Windows), Storage, Databases, Disaster Recovery, Security and Compliance o Hire, promote and coach managers and team members. o Establish goals and conduct regular performance reviews o Manage team and related functions day-to-day - Provide an operational environment that is robust, available, monitored, reliable, flexible, well-performing, industry-standard, and stays ahead of the capacity demands of clients. - Provide documented service and support that emulate a consistent, standards based framework, such as ITIL or Cobit. o Incident, Problem, Change/Configuratio n/Release Management o Service Level, Financial, Availability, Capacity, Security, Business Continuity Management - Operate in a transparent manner --- One which establishes a Catalog of Services, establishes SLAs for those services, and provides metrics that discretely demonstrate performance against agreed upon service levels. - Consistently meet established SLAs and establishes KPIs and CPIs to drive customer satisfaction. - Create Infrastructure Architecture Standards and Roadmaps that are grounded in the overall IT Strategic Plan and have the buy-in of other Infrastructure and Software Engineering groups within KPTA Technology. - Provide day-to-day Operational Support 24x7 for all systems and components in scope through Incident and Problem management to "Keep the Trains Running". o Lead or oversee all Incident / Problem Post Mortem and Root Cause Analysis efforts resulting from Operational Issues, using fact-based and structure techniques such as Fishbone analysis - Provide infrastructure monitoring and controls (at both the component and system level) that detect, in a timely and accurate manner, issues and irregularities with infrastructure affecting the normal operation of production systems. - Lead and facilitate the Change Management practice to control and protect and the Production environment - Proactively maintain infrastructure to avoid unplanned failure or/and obsolescence - Continually evaluate and expose operational risks and present options and costs for remediation - Conduct all planned delivery using a Project Management regimen that is consistent with the Technology PMO guidelines and practices. Key success factors are on-time and within budget delivery - Develop and establish disaster recovery procedures for the restoration of mission-critical business applications and services in the event of natural disasters, technical failures, power outages, and human interference. - Establish and maintain contracts relevant to Technology Operations with effective vendor management and planning. This will include service providers as well as outsourced staffing and systems administration. - Create, publish and manage a Technology Operation budget, monitor and publish performance to budget, and act to ensure budget compliance. - Maintain knowledge of current and emerging information technologies and methodologies. o Identify appropriate technology for company initiatives including appropriate business-driven information systems initiatives. - Develop, implement, maintain, and oversee enforcement of policies, procedures and associated plans for system security, administration and user system access based on industry-standard best practices, Sarbanes-Oxley and other industry compliance needs as well as Kaplan and Washington Post security governance requirements and policies. - Establish and maintain strong relationships with KTPA Core constituents and Technology peers, with additional focus on Kaplan Corp and other KTPA companies requiring service from KTPA Core. o Ensure SLAs are met, satisfaction levels are high, and buy-in and support doesn't drift - Manage multiple data centers and all related facilities and technologies Qualifications Successful candidates will have a demonstrated track record of: * 12-15 years Technical Infrastructure and Operations experience * 7+ years Managing Technology Operations/Infrastr ucture multi-discipline teams (20+ people) in large structured technology environment supporting 24x7 data center management, mission critical applications, e-commerce systems, internet-based client facing applications, and geographically dispersed business users. * Hands-on management style with a self-starter / self-sufficient attitude that can successfully discover and simultaneously manage multiple competing priorities. * 3+ years Standards based operational frameworks such as ITIL or Cobit * Decisive, results-driven, fiscally conservative, and prudent management of risk and opportunity. * Technically adept in many infrastructure and operations practices and should have grown from the hands-on technical ranks to add credibility and guidance to the teams. In depth understanding of the working of the following Technologies is ideal * Server HW - Dell, HP - Intel-based, Standard and Blade footprints * Server OS - Windows 2KX, RHEL 3+, Sun Solaris 8-10, other similar Unix / Linux OS * Middle Tiers - Apache, Jboss, Tom Cat, ATG, LAMP stack, Microsoft Stack, other similar web / application tier technologies * Ops Tools - RT, Infra, Mercury CM, other similar * Systems Management frameworks tools - Nagios, Zenoss, Openview, CA, etc. * Networking - Cisco routers / Switches / Firewalls / VPN, F5/Foundry - LBs, Mazu, Array Networks, and similar * Telephony - Nortel / Avaya * Storage/SAN - EMC, NetApps, 3Par, Brocade, McData, Cisco switches * Database - Oracle, MS-SQL Server, MySQL, Access * Virtualization and "Thin Footprint" Technologies - VMWare, NetApps, Citrix * Messaging / Collaboration - MS-Exchange, BlackBerry (BES) * Strong oral and written communication, negotiation, and problem-solving skills working with staff, customers, executives, partners and other technical leaders on matters often requiring coordinated activity across organizational lines and companies * Metrics and facts-based driven * Formal Project Management rigor. Can demonstrate formal workload and project management experience with evidence of producing on-time and on-budget results and artifacts to proof it. * Management by the numbers yet providing and promoting a cooperative attitude, whether he/she is reviewing the information technology budgets for each of the business units or assisting in the evaluation of potential technology investments. * A track record of managing technical systems to budget is essential. * Strong customer service experience and focus. Education / Certifications * Bachelors degree in Computer Science or related technical degree * ITIL Certified a plus * PMI Certified a plus * Any Technical certifications in any of the Technologies listed within the Qualifications section a plus Dec 8th Next Reg mtg - Tues - 6 pm - Carnevale Center 10 Lenox Ave Pompton Lakes 07442 Rm 009 - bring 20 copies of resume Dec 22nd & 29th No Mtg - Holidays Jan 12th - Recruiter Night Out - Dinner Mtg - Abby Kohut Moderator - Ralph Cetrulo FYI Systems Feb 9th Combined Dinner Mtg AWC - Rod Colon - Empowering Today's Professionals (ETP) Network |
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