This SAP opportunity is still open and available to any qualified technology professional. Valery Herrington 609-902-8178 From: Valery Herrington <valery.herrington@ yahoo.com> To: TBCNJ <TheBreakfastClubNJ@ yahoogroups. com> Sent: Sun, November 22, 2009 10:52:50 PM Subject: Job Opportunities - 3 SAP Basis Support Resources JOB ID: T008-T010 JOB ID: T008-T010 (Staffing for 3 SAP Basis Support Resources)
Description: SAP BASIS SUPPORT * Duration: 3 months Location: North New Jersey (*candidates must be local to New Jersey) Employment: Contract Hours: Weekend, shift work. Friday - Sunday Work Location: On-site at the client location in North Jersey
***Must have SAP Basis Support Experience (must have experience with at least two full basis support implementations (e.g. 2 or more projects). Must also have previous Tier 1 Helpdesk Basis support experience. Experience for SAP ECC Netweaver , Portals, Solution Manager, BW and XI preferred.** *
Role Summary:
SAP Basis Support. First level (Tier 1 Helpdesk) Support role. Standard Basis support for transports, solution manager, process monitoring, job processing, problem resolution, interface support, daily administration and maintenance and basis system setting/updates for continuous operation.
Duties and Responsibilities:
· Respond to First Level support tickets (e.g. Help Desk Skills) · Provide first level troubleshooting and problem solving for all Basis support tickets · Transports – management, execution and troubleshooting. · Job Processing – monitoring, execution, scheduling and troubleshooting · Apply any required notes or fixes to resolve the problem · Update tickets with response and respond to ticket owner with solution. · Provide quick turn-around on all tickets per client's desired service level agreements for closing tickets · Good Help Desk communication skills and customer responsiveness. Ability to interact with users experiencing problems and calling into Tier 1 support centers (e.g. helpdesk skills)
Valery Herrington 609-902-8178 |
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