Thursday, August 4, 2016

[itroundtable] Digest Number 3479

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Digest #3479


Wed Aug 3, 2016 3:59 pm (PDT) . Posted by:

"Alicja Lisnow" a_lisnow


If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP at (732) 218-7554 or send resume to, even if we have spoken recently about a different position. 
Job Title: Technical Support Engineer
Job Location: Jersey City, NJ
Position Type: Direct Placement
No. of Positions: 8
Duration: Permanent
Must be a high school graduate or have completed GED (General Education Development)
CompTIA A+ Computer Troubleshooting Certification will be an added advantage

Job Responsibilities
·        Support users in a professional and courteous manner
·        Ensure adherence and Supplier process/policies
·        Own the user issue to resolution
·        Log Incident/Request Tickets with complete information
·        Respond to all incidents and service requests
·        Coordinate with IT Proximity team for update on tasks assigned
·        Perform daily/weekly/monthly scheduled reporting tasks
·        Create a SOP whenever troubleshooting a new issue and keep team informed on the issue and resolution
·        Update SOP on regular basis of new issues and resolutions
·        Update the knowledge base
·        Perform warm shift handover with engineers along with the shift SPOC
·        Check schedule for maintenances and consult with the SPOC
·        Effective Business Communication
·        Communication in neutral accent over phone
·        Operating the computer, OS and Knowledge base navigation
·        Use of Ticketing tool
·        Account Management / Password reset
·        Active listening and probing skills
·        Level 1 and 1.5 technical troubleshooting
·        Analytical skills
·        Remote desktop skills 
Janet Miranda
Software Transformations, Inc.
5212 Tennyson Parkway, Suite 110
Plano, TX 75024  |  (732) 218-7554

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