Please send your resume and cover letter w/ salary requirements. The emails is
ads@furmanfeiner.com.
Director
of Operations
Job Summary
A privately owned company that specializes
in providing interior and exterior facility maintenance services to commercial
properties is seeking an experienced individual, a highly motivated team player
and a proven leader to head our NY/NJ/CT operations as Director of Operations
for our headquarters in Secaucus, NJ. The primary function is to lead the operations team and work
collaboratively with every area of the firm to achieve business results and
meet company's goals.
Key Functions and Responsibilities
Responsibilities and
essential job functions include but are not limited to the following:
· Ideal candidate should have experience running a janitorial
based operation and familiar with other core facility maintenance services. Estimating/work
load analysis, customer relations, budget planning and control, overseeing P
& L aspects /labor projection vs. actual
· Seasoned executive who is familiar with the building and
janitorial maintenance industry with knowledge of the industry's strategic
direction of operational processes and systems.
· Will
directly lead & manage a team of field-based managers and their direct
reports to execute plans and service to clients
· Implement
and design processes identified to improve the overall performance of
individual site, overall customer service issues and drives overall efficiency
· Responsible for managing relationships internally when
working with other company departments. (Finance, HR, Fleet, Warehouse, etc.) as well as key client contacts.
Planning and Execution
Developing
strategic and operational plans for the work group, managing execution, and
measuring results:
* Overseeing start-ups and transitions to ensure smooth running of operations and labor efficiency, while solving problems that arise before, during and after implementation of operations
* Directs and continuously improves field operations within each region to meet company objectives for operational excellence. Identifies plans and executes areas for improvement to ensure consistent service to clients.
* Plans and executes strategies to increase value added sales while controlling operational costs within the assigned region.
* Prepares, communicates and educates client groups and team on changes in policies and practices within the organization.
Team Development and Leadership
The Director will lead a diverse and dedicated team of staff
members. Will be providing field
managers with coaching, feedback, and developmental opportunities and building
effective teams:
* Challenges and inspires staff to achieve business results.
* Conducts and ensures the completion of performance reviews.
* Ensures staff adheres to legal and operational compliance requirements.
* Oversees training and development of staff directly and indirectly managed and makes effective staffing decisions.
* Provides coaching, direction and leadership support to team members in order to achieve staff, business and client results.
* Utilizes various performance and talent development methods to meet the needs of the individual team members, and the objectives of the business unit/department(
s).
* Identifies and communicates key responsibilities and practices to ensure the immediate team of direct reports promotes a successful attitude, confidence in leadership, and teamwork to achieve business results.
* Supports the implementation of Company programs, procedures, methods and practices to promote DynaServ key messages and achieve a competitive advantage.
* Effective managing teams to deliver under pressure
Summary
of Experience
· Previous
building and direct janitorial maintenance experience (10-15 yrs.): familiar
with snow removal, landscaping operations, janitorial maintenance of equipment
and chemicals
· Possess
managerial experience (5+ yrs.) as well as experience with a union and
non-union workforce
· Preferred
experience with a client base ranging from full sale corporate facility
maintenance to multi tenanted class "A" office building
· Minimum
education BA/BS
· Preferred
certifications/affiliations: ISSA, BSCAI, IICRC, IFMA & BOMA
· Ability
to travel to multiple sites in NY/NJ/CT on a regular basis
· Proven
track record of proactive management, including motivating, leading and
developing teams and problem solving
Required
Knowledge, Skills and Abilities
· Ability
to communicate clearly and concisely, both orally and in writing
· Exceptional
planning and organizational project management skills
· Ability
to apply sound business principles and practices to project management and
change management processes
· Computer
literate, Microsoft Office Suite, Outlook, BlackBerry technology
· Excellent
demonstrated follow-up skills & attention to detail
· Ability
to work both independently and as a team member
· Strong
relationship building skills
· Ability
to interact at all levels of the organization (both internal and external)
· Demonstrated
strong leadership skills
· Experience
managing remote teams
· Demonstrated
adaptability and ability to manage change
· Excellent
analytical and problem solving skills
· Flexibility,
ability to work independently and to deliver against tight deadlines
