Director, Site Operations Training, Healthcare at ARAMARK Corporation, in Philadelphia, PA
Director, Site Operations Training, Healthcare-51055 - APPLY ON CO WEBSITE!!
Description The Director, Operation Training within ARAMARK's Healthcare line of business is primarily focused to ensure that Front Line Managers and District Managers fully understand the operational requirements, characteristics, and attributes necessary to effectively deliver ARAMARK Healthcare programs and services. This includes the design development and implementation of learning platforms necessary to ensure organizational readiness .Additionally, the Director, Operations Training is responsible to ensure that all Healthcare leadership understand Healthcare programs and services to the extent necessary. This position is also responsible for the management of the technical training and education programs necessary for the field.
The Essential Funtions
1. Support overall Healthcare and achievement of Pillar goals
2. Support overall ARAMARK Healthcare Talent Development Strategy and Mission
3. Support of the Healthcare On boarding Platform.
4. Lead the design, development, and facilitation of training, development of supporting material such as texts, handouts, case studies, and skill practices as well as creating power point slides, word documents, and designing and updating web sites specific to Operational Training.
5. Provide Project Management Leadership for training needs within the Line of Service.
6. Facilitate the development and delivery of key operational learning platforms necessary for success. These include (but are not limited to) financial management, facilities management Retail food training, FM Academy support, CTS Training…
7. Facilitate internal and off the shelf training programs to line of business employees to ensure individual and organizational operational readiness.
8. Coordination with Subject Matter Experts and Healthcare leadership to create and oversee delivery of technical training programs.
9. Support and serve as advocate of I Impact.
10. Support the training needs and act as an advocate of Op-X
11. Support ongoing operational initiatives to ensure overall quality standards and client/patient satisfaction
12. Manage external vendor relationships for providers of training and professional development. Assist in selecting appropriate vendors and manage partner relationships.
13. Ensure that program content is up-to-date.
14. Be a team contributor and a willing resource and mentor to other LOB colleagues at ARAMARK Healthcare.
15. Oversight and coordination of service training initiatives with service delivery strategies..
16. Other duties as assigned.
This position will report to the Sr. Director of Talent Development.
Qualifications To be considered for this role you much have at least a Bachelor's degree; preference will be given to Master's degreed candidates. Understanding of, and prior experience in, the Healthcare marketplace is required. This position requires that the candidate have a complete understanding of the Healthcare environment. At least 5-10 years related training experience is desired. Position requires excellent interpersonal, communication, and customer service skills, the ability to conduct needs and skills assessment and the ability to work effectively and independently in a fast-paced environment as well as work effectively with various levels within the organization as a team member. Strong Project Management Skills are required.
Candidate must possess the ability to develop rapport and strong working relationships with individuals at all levels. Candidate must demonstrate the ability to translate organizational needs into effective training programs and design/develop effective training using original or innovative techniques or style. Creativity and knowledge of current developments in the field of training and development is necessary. Understanding and awareness of current and potential learning methodologies and technologies. Strong training design and delivery skills are a must along with strong project management skills in a complex matrix environment. Demonstrated track record of successful program implementation in a multi-site, field-based environment is necessary
Strong understanding of the Healthcare Environment. Recognized expert in adult educational theories and their utilization in the development of job/functional training platforms. Strong training design and delivery skills are a must along with strong project management skills in a complex environment. Complete understanding of the training process from needs assessment through program evaluation. Strong relationship skills necessary. Significant Experience in the Healthcare environment and a thorough knowledge of food and facility services within a hospital. Travels approximately 25% nationwide.
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