| | | | Dear Peter, Since we were little, we have loved to hear stories. "Tell me a story!" we would beg our parents. "Tell it again!"
To my mind, storytelling is the most important skill a CIO can possess. In the boardroom, that story is a story of finance. In your IT leadership meetings, the story is one of vision and teamwork and value, and with your customers, you might tell a story about comfort or happiness or revenue.
But as Eash Sundaram, CIO of JetBlue, reminds us in today's lead item, regardless of your audience, "When telling the story of a new investment or program, CIOs have to remember that it's people first, then process and then technology." Martha _________________________________________________________________________ | | 1. JetBlue and the Storytelling CIO | 
| As CIO of JetBlue, Eash Sundaram doesn't pay too much attention to what other airlines are doing. On the road to customer service excellence and crewmember empowerment, he looks to Apple and other retail businesses for inspiration. But to drive the massive changes he has in mind, Sundaram knows the key is telling the right story.
Read this on CIO.com | | 2. Tech BuzzKill: Keeping Your IT Team Business-Focused | 
| In The Tech BuzzKill: How Top IT Leaders Fend Off the Tech 'Buzz' to Focus on the Business, by Gerry Robinson, leading IT executives share strategies for keeping their teams focused on the business amidst the distraction of so many shiny new technologies. In today's guest blog, Robinson offers Heller Report readers an excerpt.
Read this on HellerSearch.com | | 3. CIOs Prepare for the Wearable Workplace | 
| CIOs at FedEx, Ocado and Seattle Children's Hospital share their ambitions for using wearable technology in the enterprise.
Read this on I-CIO.com | | 4. Job Interview Tip o' the Day: Don't talk so much! | When we send a candidate in to interview for an IT leadership job, we would like to hear nothing but praise from our client. But we live in reality, where some qualified candidates are invited back, and others are not. More often than not, the feedback goes something like: "The candidate kept talking around the issue, but never really got to the point." "The candidate went on and on, long after he had answered the question." "The candidate gave way too much detail in her examples, but never drew out the major learnings or themes." Tip of the Day: Listen carefully to the question your interviewer is asking and make a bee-line for the answer. Use only enough detail to make your point and focus your time on the larger issues. Remember that every story you tell has a beginning and a middle, and most importantly, an end! | | | | _________________________________________________________________________ Looking to build your brand as an IT leader? Consider writing a guest blog for the Heller Report. Contact me to learn more. Best regards,  Martha Heller
President, Heller Search Associates
martha@hellersearch.com | | | | |
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