From: mshah@ttiofusa.com
To: jcsspike@yahoo.com
To: jcsspike@yahoo.com
Subject: Help Desk Implementation Project Manager in Englewood Cliff, NJ
Hello John,
My name is Madhavi Shah and I'm a Recruiter with TTI of USA. I am working on a Help Desk Implementation Project Manager role with my Financial Client in Englewood Cliffs, NJ. Please find the details below and send me your resume if interested.
| Qualifications: |
| •Must have working knowledge and experience in the full implementation and migration of a Help desk within a large company, based on the current ITIL model. •Familiarity with or certification in the 120VC Project Manager toolkit •Experience managing project budgets in excess of $2M •Has managed project teams over multiple geographic / international locations•Extremely organized and articulate•Strong analytical problem solving skills •Has completed some formal training in project management•Diplomacy – In the most difficult situations, maintains positive attitude and relationships with tact and efficiency not appearing frustrated or upset•Team Player – Demonstrates ability to work as part of a team of professional and willingness to give assistance to co-workers to achieve departmental goals. •Ability to adapt to changing priorities and requirements, including the ability to multi-task and juggle many competing priorities and deadlines•Prefer B.S. or B.A. degree •Prefer PMP and/or PMI Methodologies certified or 5 years of experience •Minimum of 5 years experience in planning and implementation of internet applications •Strong program and project management skills. Proven experience managing multiple, complex projects simultaneously to successful completion •Outstanding written and verbal communication skills •Must be proficient in Microsoft Project and Office (Word, Excel, PowerPoint) and possess solid basic computer skills. |
| Responsibilities: |
| Role Summary: The Help Desk Migration Project Manager will oversee the planning and implementation of an enterprise-wide help desk based on the ITIL model. This role will focus on developing and implementing strategies for migration (process and people) as the toolset and technical environment have already been selected. This role will be responsible for planning, tracking, coordinating and communication involving cross-functional teams including 3rd party experts and consultants. In addition, this role will also work closely with the technology and governance teams to ensure releases and projects are being prioritized and managed properly within the IT Governance Framework. Essential Responsibilities: Ensure that all the project is executed on-time, on-budget and implemented first time right. • Learn, comply, and effectively utilize established project management methodology (120VC Project Management toolkit) • Learn and adhere to internal project governance processes and tool sets• Manage assigned projects according to the 120VC toolkit Participate in a weekly Project Review for assigned projects • Maintain at least a 95% Project Review average • Prepares a Daily Status Report (DSR) summarizing their accomplishments for that day and their priorities for the next day• Effectively lead project teams and customer executives (not a note taker) • Develop/foster relationships with project team members and external partners • INITIATE: Closely collaborates with the Project Owner(s) to gather project requirements and to determine duration of Planning • INITIATE: Conducts facilitated sessions with the Project Owners(s) and executive stakeholders and then with Contributors and Functional Managers to define the project, assemble the matrixed project team/project resources and develop the Charter• PLAN: Develops project work plans, roles matrix and communication plans and revises as appropriate to meet changing needs and requirements • PLAN: Identifies resources needed and assigns individual responsibilities • EXECUTE: Direct and manage project execution • MONITOR/CONTROL: Develop solutions to project issues and effectively communicate solutions to the Program Manager, account manager and stakeholders • MONITOR/CONTROL: Identifies and logs any issues and establishes a Risk Assessment for any issue causing the project's health to decline• MONITOR/CONTROL: Schedules and conducts meetings as needed, noting agreements, issues, and task assignments. Prepares and publishes minutes for all meetings within 24 hours. • MONITOR/CONTROL: Provides weekly project status and financial reports to management / stakeholders• MONITOR/CONTROL: Manages project budget via internal tool sets and Financial reports • CLOSE: Schedules the Closure Document audit, final project review, turnover, project documentation audit, and final project audit meeting and then prepares the Closure Document |
Sincerely yours,
Madhavi Shah | Recruiter
TTI of USA, Inc. | Technology Talent Innovation | www.ttiofusa.com
150 Broadway, Suite 1500 | New York, NY 10038
Phone (646) 495-9036| Fax 212-964-6448
TTI is a National Human Capital Recruiting and Solutions's Firm
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