2 New Messages
Digest #1087
Messages
Wed Mar 20, 2013 7:17 am (PDT) . Posted by:
"Jayne Wells" psgwcmail
If you are interested in the following position(s) - for more information and To Apply go to the link(s) below!
Please self-screen and apply only if you qualifications match!
I am only forwarding this lead, do not call or send your resume to me.
Happy (job) Hunting!
Jayne
Jayne L. Wells
Jayne L. Wells
Supply Chain Demand Analyst
PSGTechnology Owner
PSG - Dover, NJ Email: psgwcmail@yahoo.com
http://www.linkedin.com/in/jaynelwells
175 Highland Lakes Road
Highland Lakes, NJ 07422
See who we know in common Want a signature like this?
Vice President of Call Center Operations (Job # 13007405)
Xerox - Remote (Prefer NJ, AZ or VA) (Greater New York City Area)
http://www.linkedin.com/jobs?viewJob=&jobId=5154902
Posted:
March 19, 2013
Type:
Full-time
Experience:
Executive
Functions:
General Business, Management, Customer Service
Industries:
Outsourcing/Offshoring, Human Resources
Job ID:
5154902
Xerox Services is now hiring a Vice President of Call Center Operations.
Essential Functions/Duties Performed Regularly:
* Develop an enterprise call center strategy that will address the requirements of a rapidly changing high growth business environment
* Deep domain experience in HR and benefit outsourcing solutions to clients across the globe
* Develop and lead multiple Service center globally including exempt and non-exempt staff
* Continuous knowledge acquisition and transfer of modern call center practices and technologies that can be applied to company's future
* Provide leadership to a multidisciplinary staff to ensure efficient and effective execution of operational activities
* Development of statistical and financial performance of key metrics
* Lead and develop senior staff to accomplish short and long term strategic business planning
* Highly influence new customer growth and existing customer retention through effective management of customer service, collections and lead generation
* Develop a culture of continuous improvement by establishing and maintaining an environment where new ideas and solution are encouraged, evaluated, quantified and implemented.
Specific Knowledge, Skills and Abilities:
* Responsible for establishing best practices and implementing service and technology for Call Center operations including collections, customer service and lead generation
* Broad knowledge and background in Call Center management, operations, process management and technology utilization
* Expertise with leading edge technologies and quality monitoring software
* Experience with benchmarking and performance measurements
* Experience supporting training and organizational development initiatives
* Ability to improve performance through people, process and technology
* Adept at utilization of financial metrics within a sophisticated national call center operation
* Contemporary workforce management including quality measurement, training practices, reporting and analytics, productivity measure and leveraging technology
* Strong project management skills
Desired Skills & Experience
Education:
* Master's degree or equivalent experience required
Work Experience:
* 10+ years in Executive Management
* 10+ years in Call Center Management
* Minimum management of 1000+ seats, multi-state, International and multi-product responsibility
Preferred Qualifications:
* 8+ years call center management experience with 4+ years in a senior management or executive level role.
* BPO experience as the vendor to the client.
* Excellent communicationand presentation skills with extensive customer relations experience.
* Experience owning and managing a P&L.
Technical Requirements:
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Company DescriptionXerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide
Please self-screen and apply only if you qualifications match!
I am only forwarding this lead, do not call or send your resume to me.
Happy (job) Hunting!
Jayne
Jayne L. Wells
Jayne L. Wells
Supply Chain Demand Analyst
PSGTechnology Owner
PSG - Dover, NJ Email: psgwcmail@yahoo.
http://www.linkedin
175 Highland Lakes Road
Highland Lakes, NJ 07422
See who we know in common Want a signature like this?
Vice President of Call Center Operations (Job # 13007405)
Xerox - Remote (Prefer NJ, AZ or VA) (Greater New York City Area)
http://www.linkedin
Posted:
March 19, 2013
Type:
Full-time
Experience:
Executive
Functions:
General Business, Management
Industries:
Outsourcing/
Job ID:
5154902
Xerox Services is now hiring a Vice President of Call Center Operations.
Essential Functions/Duties Performed Regularly:
* Develop an enterprise call center strategy that will address the requirements of a rapidly changing high growth business environment
* Deep domain experience in HR and benefit outsourcing solutions to clients across the globe
* Develop and lead multiple Service center globally including exempt and non-exempt staff
* Continuous knowledge acquisition and transfer of modern call center practices and technologies that can be applied to company'
* Provide leadership to a multidisciplinary staff to ensure efficient and effective execution of operational activities
* Development of statistical and financial performance of key metrics
* Lead and develop senior staff to accomplish short and long term strategic business planning
* Highly influence new customer growth and existing customer retention through effective management of customer service, collections and lead generation
* Develop a culture of continuous improvement by establishing and maintaining an environment where new ideas and solution are encouraged, evaluated, quantified and implemented.
Specific Knowledge, Skills and Abilities:
* Responsible for establishing best practices and implementing service and technology for Call Center operations including collections, customer service and lead generation
* Broad knowledge and background in Call Center management, operations, process management and technology utilization
* Expertise with leading edge technologies and quality monitoring software
* Experience with benchmarking and performance measurements
* Experience supporting training and organizational development initiatives
* Ability to improve performance through people, process and technology
* Adept at utilization of financial metrics within a sophisticated national call center operation
* Contemporary workforce management including quality measurement, training practices, reporting and analytics, productivity measure and leveraging technology
* Strong project management skills
Desired Skills & Experience
Education:
* Master's degree or equivalent experience required
Work Experience:
* 10+ years in Executive Management
* 10+ years in Call Center Management
* Minimum management of 1000+ seats, multi-state, International and multi-product responsibility
Preferred Qualifications:
* 8+ years call center management experience with 4+ years in a senior management or executive level role.
* BPO experience as the vendor to the client.
* Excellent communication
* Experience owning and managing a P&L.
Technical Requirements:
* Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Company DescriptionXerox Corporation is a $22 billion leading global enterprise for business process and document management. Through its broad portfolio of technology and services, Xerox provides the essential back-office support that clears the way for clients to focus on what they do best: their real business. Headquartered in Norwalk, Conn., Xerox provides leading-edge document technology, services, software and genuine Xerox supplies for graphic communication and office printing environments of any size. Xerox also offers extensive business process outsourcing and IT outsourcing services, including data processing, HR benefits management, finance support, and customer relationship management services for commercial and government organizations worldwide
Wed Mar 20, 2013 7:17 am (PDT) . Posted by:
"Jayne Wells" psgwcmail
If you are interested in the following position(s) - for more information and To Apply go to the link(s) below!
Please self-screen and apply only if you qualifications match!
I am only forwarding this lead, do not call or send your resume to me.
Happy (job) Hunting!
Jayne
Jayne L. Wells
Jayne L. Wells
Supply Chain Demand Analyst
PSGTechnology Owner
PSG - Dover, NJ Email: psgwcmail@yahoo.com
http://www.linkedin.com/in/jaynelwells
175 Highland Lakes Road
Highland Lakes, NJ 07422
See who we know in common Want a signature like this?
Director, Consumer Insights, GI Franchise, Consumer Healthcare
Pfizer - Madison, New Jersey (Greater New York City Area)
http://www.linkedin.com/jobs?viewJob=&jobId=5155129
Job Description
Posted:
March 19, 2013
Type:
Full-time
Experience:
Mid-Senior level
Functions:
Marketing
Industries:
Market Research, Pharmaceuticals
Employer Job ID:
979219
Job ID:
5155129
Org Marketing Statement
Pfizer Consumer Healthcare (PCH) is among the largest over-the-counter (OTC) health care products companies in the world, with a global footprint of operations in more than 90 countries. We maintain leadership positions in many markets and sell two of the top 10 global brands (Advil and Centrum). PCH develops, manufactures and markets leading non-prescription medicines, vitamins and nutritional products. We strive to bring new and better solutions to market that help consumers around the world support their health and enhance personal wellbeing.
PCH drives growth through major global brands including Centrum (the world's #1 multivitamin), Caltrate (the world's #1 calcium supplement) and Advil (the world's #1 ibuprofen analgesic brand). The division's major categories consist of Pain Management, Dietary Supplements, Respiratory and Personal Care.
Responsibilities
Pfizer Consumer Healthcare is looking for a Director, Consumer Insights to join our gastro-intestinal (GI) franchise on our US marketing team based in Madison, NJ.
JOB SUMMARY
Under general direction of the Sr. Director Global Consumer Insights, the U.S. Director Insights for Gastro-Intestinal is responsible for leading a U.S. consumer insights team that becomes a competitive advantage for the division within the Gastro-Intestinal categories, proactively championing the consumer perspective as the U.S. Insights lead within the U.S. Business team and passionately driving insights to business building programs. This role will have responsibility for delivering best in class insights for communication, branding, innovation, and packaging. This role will have responsibility for leading and developing the members of their team, as well as championing a culture of teamwork and sharing, which will help accelerate development of a high performance team.
RESPONSIBILITIES
•Functional Excellence - Leverage "Best in Class" tools and techniques to discover insights that address business issues and drive programs for the Gastro-Intestinal categories. Partner with external suppliers and internal Insights team members to identify and appropriately apply new tools and techniques that keep us ahead of competition. Share new tools and techniques with other Insights practitioners to drive best practices across the organization.
•Team leadership - Develop a vision and related work plans for the U.S. Gastro-Intestinal categories Insights team. Promote and foster an environment of teamwork within the category Insights team and across the other internal Insights teams. Train and nurture direct reports to create a manager level of Insights experts
•Cross functional alignment - Use consumer insights to build cross functional alignment with U.S. Brand, Product Development, Advertising, and Shopper Insights teams. Serve as an active member of the cross functional business teams with accountability for bringing the consumer perspective, or "voice of the consumer," and commercial understanding to project prioritization and strategic discussions.
•Innovation - Drive category innovation by leveraging best in class tools and techniques. Work with cross functional Team to prioritize growth initiatives, and then develop them from concept refinement to commercialization. Working to maximize each innovation by driving superior understanding of positioning, claims, consumer perceived value/pricing and in-store shopper behavior.
•Business Strategy - Help develop Brand Strategies and commercial best practices through participation in strategic brand plan reviews, business plan reviews, and advertising/copy reviews with the goal of leading the organization through a cultural evolution to the more rigorous use of consumer insights.
•Competitive understanding - Develop better understanding of competitive activity impacting Gastro-Intestinal categories strategy, through enhancement of competitive intelligence capability.
KEY PERFORMANCE INDICATORS
•Shared ownership of Gastro-Intestinal categories strategy and Portfolio Prioritization that reflect superior consumer insights and deliver short term, as well as long term financial objectives.
•Improved brand health in Gastro-Intestinal categories, reflected and measured at the affiliate level by one or more of the following:
oIncreases in market share.
oAdvertising test scores that are at or above action standard and deliver increased sales.
oIncreasing awareness, relevance, trial, and/or loyalty as measured by ongoing Attitude & Usage or Tracking studies.
•Definition of a pipeline of differentiated global growth opportunities in categories/markets adjacent to our core business.
•Presentation to Global Franchise Team of a clearly defined set of new product and claim development priorities for the Gastro-Intestinal categories, needed to achieve plan objectives.
•For Key Global Growth initiatives:
oDeliver final BASES volumetric results that meet or exceed action standards
oProduct meets volume expectations for launch year
•Constructive relationship with global affiliates directly and through direct reports, that allows for best practice sharing and influence on commercial planning.
•Category and brand insights which have been translated into trade class/account specific insights, enabling us to achieve superior results within our top accounts in major affiliates around the world.
oShelf position
oPromotional effectiveness
oProfitable Sales
Qualifications
REQUIRED EDUCATION, SKILLS AND EXPERIENCE
•Bachelors Degree in Business Administration or other Market Research related degrees (e.g. Psychology, Anthropology, Statistics, etc.), preferably a Masters degree
•An understanding of Pharmaceutical OTC/FMCG industry and marketing.
•Minimum of 7 years experience in FMCG or within OTC Pharmaceuticals.
•Minimum of 7 years of Insights experience with a proven track record in direct to consumer advertising, market research, and new product commercialization.
•Proven ability to uncover insights which can be used to successfully redirect and accelerate brands.
•Proven track record of cross functional team participation in successful product launches
•Experience managing a team preferred
Equal Employment Opportunity
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Pfizer in the U.S. In certain circumstances it may be advantageous to Pfizer to support the application(s) for temporary visa classification and/or sponsor applications for permanent residence so that a foreign national colleague can accept or remain in a work assignment in the U. S. For certain classes of temporary visas, the resulting work authorization may be specific to Pfizer and the specific job and/or work site.
Pfizer may at its business discretion decide to or refrain from obtaining, maintaining and/or extending the temporary visa status and/or sponsoring a colleague for permanent residency and /or employment eligibility, considering factors such as availability of qualified U.S. workers and the colleague's long-term prospects for securing lawful permanent residence, among other reasons. Employment applicants requiring immigration sponsorship must disclose, when initial application for employment is made, whether or not they are legally authorized to work for Pfizer in the U.S. and, if so, whether that authorization permits them to work in the job they seek. In no case should Pfizer's support of a colleague's temporary visa application or sponsorship of a colleague for permanent residence be construed to guarantee success of that application or amend or otherwise invalidate the "at-will" employment relationship between the colleague and Pfizer.
Veteran Commitment
Pfizer commits to hiring returning veterans.
Please self-screen and apply only if you qualifications match!
I am only forwarding this lead, do not call or send your resume to me.
Happy (job) Hunting!
Jayne
Jayne L. Wells
Jayne L. Wells
Supply Chain Demand Analyst
PSGTechnology Owner
PSG - Dover, NJ Email: psgwcmail@yahoo.
http://www.linkedin
175 Highland Lakes Road
Highland Lakes, NJ 07422
See who we know in common Want a signature like this?
Director, Consumer Insights, GI Franchise, Consumer Healthcare
Pfizer - Madison, New Jersey (Greater New York City Area)
http://www.linkedin
Job Description
Posted:
March 19, 2013
Type:
Full-time
Experience:
Mid-Senior level
Functions:
Marketing
Industries:
Market Research, Pharmaceut
Employer Job ID:
979219
Job ID:
5155129
Org Marketing Statement
Pfizer Consumer Healthcare (PCH) is among the largest over-the-counter (OTC) health care products companies in the world, with a global footprint of operations in more than 90 countries. We maintain leadership positions in many markets and sell two of the top 10 global brands (Advil and Centrum). PCH develops, manufactures and markets leading non-prescription medicines, vitamins and nutritional products. We strive to bring new and better solutions to market that help consumers around the world support their health and enhance personal wellbeing.
PCH drives growth through major global brands including Centrum (the world's #1 multivitamin)
Responsibilities
Pfizer Consumer Healthcare is looking for a Director, Consumer Insights to join our gastro-intestinal (GI) franchise on our US marketing team based in Madison, NJ.
JOB SUMMARY
Under general direction of the Sr. Director Global Consumer Insights, the U.S. Director Insights for Gastro-Intestinal is responsible for leading a U.S. consumer insights team that becomes a competitive advantage for the division within the Gastro-Intestinal categories, proactively championing the consumer perspective as the U.S. Insights lead within the U.S. Business team and passionately driving insights to business building programs. This role will have responsibility for delivering best in class insights for communication, branding, innovation, and packaging. This role will have responsibility for leading and developing the members of their team, as well as championing a culture of teamwork and sharing, which will help accelerate development of a high performance team.
RESPONSIBILITIES
•Functional Excellence - Leverage "Best in Class" tools and techniques to discover insights that address business issues and drive programs for the Gastro-Intestinal categories. Partner with external suppliers and internal Insights team members to identify and appropriately apply new tools and techniques that keep us ahead of competition. Share new tools and techniques with other Insights practitioners to drive best practices across the organization.
•Team leadership - Develop a vision and related work plans for the U.S. Gastro-Intestinal categories Insights team. Promote and foster an environment of teamwork within the category Insights team and across the other internal Insights teams. Train and nurture direct reports to create a manager level of Insights experts
•Cross functional alignment - Use consumer insights to build cross functional alignment with U.S. Brand, Product Development, Advertising, and Shopper Insights teams. Serve as an active member of the cross functional business teams with accountability for bringing the consumer perspective, or "voice of the consumer," and commercial understanding to project prioritization and strategic discussions.
•Innovation - Drive category innovation by leveraging best in class tools and techniques. Work with cross functional Team to prioritize growth initiatives, and then develop them from concept refinement to commercialization. Working to maximize each innovation by driving superior understanding of positioning, claims, consumer perceived value/pricing and in-store shopper behavior.
•Business Strategy - Help develop Brand Strategies and commercial best practices through participation in strategic brand plan reviews, business plan reviews, and advertising/
•Competitive understanding - Develop better understanding of competitive activity impacting Gastro-Intestinal categories strategy, through enhancement of competitive intelligence capability.
KEY PERFORMANCE INDICATORS
•Shared ownership of Gastro-Intestinal categories strategy and Portfolio Prioritization that reflect superior consumer insights and deliver short term, as well as long term financial objectives.
•Improved brand health in Gastro-Intestinal categories, reflected and measured at the affiliate level by one or more of the following:
oIncreases in market share.
oAdvertising test scores that are at or above action standard and deliver increased sales.
oIncreasing awareness, relevance, trial, and/or loyalty as measured by ongoing Attitude & Usage or Tracking studies.
•Definition of a pipeline of differentiated global growth opportunities in categories/markets adjacent to our core business.
•Presentation to Global Franchise Team of a clearly defined set of new product and claim development priorities for the Gastro-Intestinal categories, needed to achieve plan objectives.
•For Key Global Growth initiatives:
oDeliver final BASES volumetric results that meet or exceed action standards
oProduct meets volume expectations for launch year
•Constructive relationship with global affiliates directly and through direct reports, that allows for best practice sharing and influence on commercial planning.
•Category and brand insights which have been translated into trade class/account specific insights, enabling us to achieve superior results within our top accounts in major affiliates around the world.
oShelf position
oPromotional effectiveness
oProfitable Sales
Qualifications
REQUIRED EDUCATION, SKILLS AND EXPERIENCE
•Bachelors Degree in Business Administration or other Market Research related degrees (e.g. Psychology, Anthropology, Statistics, etc.), preferably a Masters degree
•An understanding of Pharmaceutical OTC/FMCG industry and marketing.
•Minimum of 7 years experience in FMCG or within OTC Pharmaceuticals.
•Minimum of 7 years of Insights experience with a proven track record in direct to consumer advertising, market research, and new product commercialization.
•Proven ability to uncover insights which can be used to successfully redirect and accelerate brands.
•Proven track record of cross functional team participation in successful product launches
•Experience managing a team preferred
Equal Employment Opportunity
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must have authorization to work for Pfizer in the U.S. In certain circumstances it may be advantageous to Pfizer to support the application(
Pfizer may at its business discretion decide to or refrain from obtaining, maintaining and/or extending the temporary visa status and/or sponsoring a colleague for permanent residency and /or employment eligibility, considering factors such as availability of qualified U.S. workers and the colleague'
Veteran Commitment
Pfizer commits to hiring returning veterans.
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