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Digest #1005
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Team Lead - Client Technology Support - Microsoft - Mobile - Avaya - by "Gary Wright" wrightassociates
Message
Mon Apr 7, 2014 8:12 am (PDT) . Posted by:
"Gary Wright" wrightassociates
Please feel free to refer this position to other groups and people you know.
Position Title - WR735801042014
Team Lead - Client Technology Support - Microsoft - Mobile - Avaya - Asset
Mgt - Boston, MA - Excellent Package
Excellent Compensation Package - Base + Bonus + PS
Local Candidates Only - No Sponsorship
Company
Large, successful, and growing Boston based Investment Management Firm -
Great Company - Lots of Upside - Excellent Compensation Package - Bonus -
Profit Sharing etc. Join a team oriented, collaborative, results focused
environment and become part of an elite organization with great growth
possibilities.
Position Summary:
This role engages directly with portfolio managers, research analysts and
other investment professionals in support of their investment processes.
This individual will think strategically and provide a robust technology
platform for these investors in the office, offsite and while mobile.
Ensuring quick and efficient resolution of technology related problems is
critical as is outstanding project management skills, a high degree of
technical knowledge and expertise, and people management skills.
This individual needs to lead with minimal direct guidance and work
effectively in a strong team environment with a deep sense of ownership and
urgency. High stress situations involving problem diagnosis, business
communication, and issue resolution must be handled with determination,
effectiveness and grace. As a team lead, this individual will be responsible
for the direct supervision of assigned team members, including semi-annual
performance evaluations and annual goal setting discussions.
In addition to working with a seasoned team that has built trusting
relationships with the investment teams, this role interacts closely with
application support teams, engineering teams, and infrastructure teams
across the IT department.
Responsibilities:
* Manage all aspects of the end user computing platform and
technology service delivery for investors. Advance our customized support
model designed to provide the highest level of service delivery to the
investor community.
* Employ problem-solving skills on inquiries and issues that arise
as part of the day-to-day investment process.
* Drive for issue prevention by employing root-cause analysis, issue
tracking, trend analysis and status reporting.
* Coordinate IT staff and contractors to provide maintenance and
repairs, moves and equipment exchanges.
Required Skills and Competencies:
* At least seven years in a senior role supporting investment
professionals, with a minimum of three years of hands-on desktop support and
a minimum of two years supervisory experience.
* Must be self-starter possessing drive and ability to work with
minimal supervision
* Strong leadership qualities. Ability to provide direction, be a
positive influence, and act as a role model to the rest of the team.
* Ability to manage conflicting priorities effectively
* Ability to perform research and share knowledge with team members.
* Proven project and delivery management skills
* Attention to detail, strong written and oral communication skills
* Ability to work well in a team environment
* Experience with PC desktops and laptops
* Fluent in in Microsoft products (OS, Office, Outlook).
* Solid understanding of Remote Computing technologies
* Solid understanding of mobile computing devices such as iPhones,
iPads, Blackberries and Windows Mobile devices
Optional Job Qualifications
* It is highly desired that this individual has several years of
experience in the financial industry, and possesses a strong understanding
of financial markets.
* Experience with Audio Visual systems, including Desktop Video
systems.
* Experience with Market Data Service applications.
* Experience in a helpdesk environment
* ITIL Knowledge/ Certifications.
* Experience with ticketing system (ServiceNow).
Keys to this Role
1. We are seeking a hands-on Lead level Desktop Support technologist that
can supervise a team of 10 that supports a Client Investment organization.
2. Must be hands on with the following technologies: Microsoft Office Suite
2010, Windows 7 Operating System, Mobile platforms (iPhones, iPads, etc.),
Avaya phone system, Citrix, VPN, etc.
3. Must have Excellent Communication Skills to support an Investment team
where systems are mission critical.
4. Financial Services is a big plus. The key is that the individual must be
comfortable in a fast paced environment. This person must understand the
pace, the urgency, priorities and client sensitivity.
5. We are open to a wide range of candidates with a preference toward strong
experience supporting an Investor population.
Contact Information - Resumes in Word format to:
Gary Wright - President - Wright Associates
Phone - (508) 761-6354 - Email - GaryWright@WrightAssociates.org
<mailto:replywrightassociates@verizon.net> - WEB Site -
<http://www.wrightassociates.org/> www.wrightassociate
The New England Networking Group is Moderated by:
Gary L. Wright - President/Principal - Wright Associates
Wright Associates specializes in High Technology Recruiting Services for the New England Market Place.
Phone: 508-761-6354
Email: mailto:GaryWright@WrightAssociates.org
Website: www.WrightAssociates.org
Gary L. Wright - President/Principal - Wright Associates
Wright Associates specializes in High Technology Recruiting Services for the New England Market Place.
Phone: 508-761-6354
Email: mailto:GaryWright@WrightAssociates.org
Website: www.WrightAssociates.org
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