[itroundtable] Digest Number 3259

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Digest #3259

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RHT: Desktop Support Techs - Job description included! by "Alicja Lisnow" a_lisnow

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1

RHT: Desktop Support Techs - Job description included!

Tue Jun 24, 2014 1:24 pm (PDT) . Posted by:

"Alicja Lisnow" a_lisnow

JobTitle:SupportServiceEngineer II
 
Location:UNITEDSTATESNortheast/Mid-Atlantic(NJ/NYC)Reportsto:VP-Support Services
LevelofExperience:ExperiencedIndividualContributor (Non Manager)
 
 
 
RoleSummary:
This person will be vital to our business and providing quick and effective resolution of hardware and software issues is imperative
 
 
Professional Experience:
 
§  Excellent communication skills
§  Assisting clients over telephone, video and/or client site troubleshooting audio visual and video conference equipment. 
§  Troubleshooting skills for commercial audio visual & video conferencing systems.
o    Crestron
o    Crestron DM
o    AMX
o    Extron
o    Clearone
o    Biamp
o    Tandberg
o    Cisco
o    Polycom
§  Managing designated videoconferencing & audio visual facilities, systems maintenance, operations and administration of client standards of video, audio and web conferencing services.
§  Installing small or portable videoconference & nonintegrated audio visual hardware.
§  Maintaining usage statistics, issue and repair logs, and/or other videoconference & audio visual collection/reporting systems.
§  Provide training and client support to users in the operations of videoconferencing & audio visual systems.
§  Assisting and/or providing guidance to other videoconferencing & audio visual coordinators.
§  Compiling client conference room & AV-VC equipment inventory during preventative maintenance visits.
§  Creating, managing, and deploying client provided on site spares inventory.
§  Coordinating videoconferencing & audio visual activities with client facilities as required (e.g. Company/Department Communication Meetings, Special Events, etc.).
§  Coordinating the installation and troubleshooting of ISDN and IP lines.
§  Creating and modifying user documentation.
§  Maintain Communication's database of AV and VC system.

Preferred Certifications
·         Network +
·         CCNA
 
Preferred Skills and Qualifications
·         2-5 years' experience in video conferencing & audio visual support
* Strong IP & networking experience.
* Tandberg Cisco TMS experience
·         Establishing and maintaining effective working relationships
·         Be flexible to off-hour setup or support requests
·         Adapting to physical redeployment for backup purposes
·         Excellent problem solving and troubleshooting skills required
·         Ability to work effectively under pressure and often independently
·         Direct telephone interaction with user community and business unit professionals
·         Abide by operating company dress code
 
 
 
 
 
 
Travis Hoosong
Technical Recruiter
| Maple Plaza II | 6 Campus Drive | Parsippany | NJ 07054 USA |
Office:973-292-2652 
| Robert Half Technology is the only Tier 1 provider to hold the Microsoft Gold Partner Status|
                    
|Robert Half International again was ranked number one in on FORTUNE® magazine's 2010 list of the "World's
Most Admired Companies." |
Robert Half Technology offers a referral bonus everytime you refer someone that gets placed. 
Ask me for details!

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