[Attachment(s) from Alicja Lisnow included below]
Job Title: Support Service Engineer II
Location: UNITED STATES Northeast/Mid-Atlantic (NJ/NYC) Reports to: VP- Support Services
Level of Experience: Experienced Individual Contributor (Non Manager)
Role Summary:
This person will be vital to our business and providing quick and effective resolution of hardware and software issues is imperative
Professional Experience:
§ Excellent communication skills
§ Assisting clients over telephone, video and/or client site troubleshooting audio visual and video conference equipment.
§ Troubleshooting skills for commercial audio visual & video conferencing systems.
o Crestron
o Crestron DM
o AMX
o Extron
o Clearone
o Biamp
o Tandberg
o Cisco
o Polycom
§ Managing designated videoconferencing & audio visual facilities, systems maintenance, operations and administration of client standards of video, audio and web conferencing services.
§ Installing small or portable videoconference & nonintegrated audio visual hardware.
§ Maintaining usage statistics, issue and repair logs, and/or other videoconference & audio visual collection/reporting systems.
§ Provide training and client support to users in the operations of videoconferencing & audio visual systems.
§ Assisting and/or providing guidance to other videoconferencing & audio visual coordinators.
§ Compiling client conference room & AV-VC equipment inventory during preventative maintenance visits.
§ Creating, managing, and deploying client provided on site spares inventory.
§ Coordinating videoconferencing & audio visual activities with client facilities as required (e.g. Company/Department Communication Meetings, Special Events, etc.).
§ Coordinating the installation and troubleshooting of ISDN and IP lines.
§ Creating and modifying user documentation.
§ Maintain Communication's database of AV and VC system.
Preferred Certifications
· Network +
· CCNA
Preferred Skills and Qualifications
· 2-5 years' experience in video conferencing & audio visual support
- Strong IP & networking experience.
- Tandberg Cisco TMS experience
· Establishing and maintaining effective working relationships
· Be flexible to off-hour setup or support requests
· Adapting to physical redeployment for backup purposes
· Excellent problem solving and troubleshooting skills required
· Ability to work effectively under pressure and often independently
· Direct telephone interaction with user community and business unit professionals
· Abide by operating company dress code
Travis Hoosong
Technical Recruiter
| Maple Plaza II | 6 Campus Drive | Parsippany | NJ 07054 USA |
Office: 973-292-2652
| Robert Half Technology is the only Tier 1 provider to hold the Microsoft Gold Partner Status|
|Robert Half International again was ranked number one in on FORTUNE® magazine's 2010 list of the "World's
Most Admired Companies." |
Robert Half Technology offers a referral bonus everytime you refer someone that gets placed.
Ask me for details!
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Posted by: Alicja Lisnow <a_lisnow@yahoo.com>
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