Thursday, July 10, 2014

[CNG] Digest Number 3122

4 Messages

Digest #3122

Messages

Wed Jul 9, 2014 12:02 pm (PDT) . Posted by:

benson1646


JOB REQUIREMENTS -
Role Summary: The Application Support Group (ASG) is a production support
group focused on resolving issues for MS Wealth Management Contact Centers.
The L2 position responds to, resolves, and escalates incoming technical
client issues and requests submitted by phone, e-mail, or Service Now
ticketing portal
Candidates would be expected to perform the following roles:
• Proactive & reactive ready-for-business checks
• Proactive & reactive real-time monitoring of processes, and
connections
• Notifying the business unit of system issues or failures in
a timely manner
• Liaise with external parties to resolve issues
• Previous application support experience
• Monitors custom applications, systems, and services to
identify
• Escalating problems to level 3 (core development and voice
engineering) groups
• Act as an escalation point for frontline
Required Skills:
• Prior programming or application development support. (I.e.
JAVA, C++, etc…)
• Analytical and problem-solving / troubleshooting skills for
level II support
• Ability to define procedures in a Telephony/Virtual Agent
Desktop environment
• Strong written and oral communication skills
• Ability to present ideas in user-friendly language
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a
fast paced environment
• Ability to work in a team-oriented, collaborative
environment
• Keeps management informed of critical client issues
• Performs other related duties as assigned
• Willingness to understand call center technology
Desired: Websphere Process Server Support
• IBM Business Process Manager Support (BPM)
• Websphere Application Server support
• Exposure to customer service, contact center or help desk
environment
• Splunk experience developing dashboards
• Prior VMWARE experience and troubleshooting virtual agents
helpful
Other:
Off-hours/on-call rotation support may be required on nights and weekends
to support call center applications and infrastructure

Thank You
Tony

Anthony Rapa
SR Recruiter
Starpoint Solutions
732-616-3038

Wed Jul 9, 2014 2:14 pm (PDT) . Posted by:

benson1646


JOB REQUIREMENTS
Role Summary: The Application Support Group (ASG) is a production support
group focused on resolving issues for MS Wealth Management Contact Centers.
The L2 position responds to, resolves, and escalates incoming technical
client issues and requests submitted by phone, e-mail, or Service Now
ticketing portal
Candidates would be expected to perform the following roles:
• Proactive & reactive ready-for-business checks
• Proactive & reactive real-time monitoring of processes, and
connections
• Notifying the business unit of system issues or failures in
a timely manner
• Liaise with external parties to resolve issues
• Previous application support experience
• Monitors custom applications, systems, and services to
identify
• Escalating problems to level 3 (core development and voice
engineering) groups
• Act as an escalation point for frontline
Required Skills:
• Prior programming or application development support. (I.e.
JAVA, C++, etc…)
• Analytical and problem-solving / troubleshooting skills for
level II support
• Ability to define procedures in a Telephony/Virtual Agent
Desktop environment
• Strong written and oral communication skills
• Ability to present ideas in user-friendly language
• Keen attention to detail
• Ability to effectively prioritize and execute tasks in a
fast paced environment
• Ability to work in a team-oriented, collaborative
environment
• Keeps management informed of critical client issues
• Performs other related duties as assigned
• Willingness to understand call center technology
Desired: Websphere Process Server Support
• IBM Business Process Manager Support (BPM)
• Websphere Application Server support
• Exposure to customer service, contact center or help desk
environment
• Splunk experience developing dashboards
• Prior VMWARE experience and troubleshooting virtual agents
helpful
Other:
Off-hours/on-call rotation support may be required on nights and weekends
to support call center applications and infrastructure

Thank You
Tony

Anthony Rapa
SR Recruiter
Starpoint Solutions
732-616-3038

Wed Jul 9, 2014 2:28 pm (PDT) . Posted by:

benson1646




Location: New York, New York
Minimum Requirements:
• Strong interpersonal and relationship management skills.
• Adaptable and able to work independently on multiple work
streams.
• Strong oral and written communication skills, including formal
presentations, and written communications such as product-related
announcements.
• Experience in coordinating product deployment and product
lifecycle activities with IT engineers, developers, operational, and support
staff for end-user IT solutions (infrastructure-related, or enterprise
applications).
• Experience in a product or project management capacity in
working with support team leads on coordinating and communicating product
changes, deployments, etc. (ITIL a plus)
• Ability to create technical documentation targeted for end-users
(e.g. end-user facing product websites which include product information,
technical documentation such as User Guides and FAQs, training materials).
• Proficient with Microsoft Office (Powerpoint, Excel, Word)
Skills Desired
• Previous role involving mobile enterprise technology (devices,
infrastructure, mobile device management (MDM) solutions).
• Sharepoint experience a plus.
Experience level
At least 5 years of experience in IT in a product management, project
management, infrastructure engineering, or development role (combined).
• Experience with mobile technology helpful.
Education Level (Associates, Bachelors, none, etc)
Bachelor's Degree
Description:
• Coordinate with project managers on identification of project
deliverables, ensure execution of tasks, and assist with issue tracking.
• Conduct pilot programs: coordinate with BU-facing IT support
teams, program/project management, and mobile operations/engineering on all
activities related to pilot planning, scheduling, and execution – including
drafting and issuing communications, managing participation, collecting
analyzing, and reporting on user feedback; provide progress reporting to
project management team.
• Assist in development of company-wide migration plans to new
enterprise mobile offerings: conduct planning meetings with business unit and
IT support representatives and product/project management participants,
track requirements and issues, coordinate with project management team to
define and schedule migration deliverables.
• Generate reporting information and presentation views of global
mobile inventory information for business unit planning
• Create templates for these reports and presentation views.
• Maintain end-user-facing product sites as well as internal
information repository used by product managers.
• Manage user-facing internal social networking site related to
the product offerings.
• Assist in definition of required user training media/materials
for new mobile offerings, along with assisting in document creation (FAQs,
QRCs) and management of the documentation repository. Provide direction
related to the creation of multimedia training materials, and marketing
communications.
• Document business unit requirements and use case scenarios
related to the mobile platform and applications.



Thank You
Tony

Anthony Rapa
SR Recruiter
Starpoint Solutions
732-616-3038

Wed Jul 9, 2014 2:35 pm (PDT) . Posted by:

benson1646

Location: New York, New York
Minimum Requirements:
Unix/Linux, Sybase, Windows Servers2003/8 , Scheduling tools – Autosys,
Perl/Python, Shell scripting
- Front line Support member to work with Equity trading desk at MSIM. -
Creating Business reports in Business Objects, Crystal reports - Writing SQL
queries and stored procedure in Sybase . - Application Testing & Code
Analysis - Bug identification & fixing - Electronic trading desk support
experience
Business Objects, Informatica, Java script , Windows Batch Scripting

Description:
Prod Support with trading desk support

Thank You
Tony

Anthony Rapa
SR Recruiter
Starpoint Solutions
732-616-3038
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