Messages In This Digest (3 Messages)
- 1.
- LEAD: Help Dsk Supv - Nj - C/H - ASAP From: john sampson
- 2.
- LEADS: Program Mgrs - NJ - to 140k From: john sampson
- 3.
- LEAD: Sr IT Sol Exec - NY Metro - to 200k+ bonus - Travel From: john sampson
Messages
- 1.
-
LEAD: Help Dsk Supv - Nj - C/H - ASAP
Posted by: "john sampson" jcsspike@yahoo.com jcsspike
Mon Dec 27, 2010 8:15 am (PST)
Help Desk Supervisor LAN/WAN/Telco/Videoconferencin g Princeton NJ - Contract to full time send resumes to Lori Magee at lmagee@talonpro. com
Our client, located in Princeton, NJ is seeking a Helpdesk Supervisor for an immediate contract to hire position. Details include:
The Helpdesk Supervisor is responsible for ensuring an outstanding level of customer service by providing direct IT support to end users by coordinating the daily work of the Helpdesk. The Helpdesk supervisor will possess a technical background, excellent communication skills as well as knowledge of IT infrastructure LAN/WAN platforms, ISP provisioning, configuration and monitoring, helpdesk support, tech writing and other related disciplines. The Supervisor will perform basic setup, support and troubleshooting of stand-alone and network computers, software and peripherals.
Responsibilities:
-Supervise the Helpdesk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed.
-Work within the organization to promote excellent customer service, effective response times and provide expert insight into general support issues. Enforce quality of service guidelines for dealing with customers, completing services and overall customer satisfaction.
-Ensure that staff provides timely and courteous customer service to end users by fielding Helpdesk calls and resolving technical issues.
-Create user accounts and manage access control based on company policies.
-Responsible for leading the Helpdesk in engaging in more proactive planning and support and organizing the Helpdesk to be flexible and adaptable in meeting the changing needs of the organization.
-Responsible for leading the Helpdesk in providing basic end-user technical support including, but not limited to, virus/spyware removal/detection, configuring hardware, performing hardware/software installations, troubleshooting and correcting H/W and S/W problems and resolving day-to-day system problems in data, voice and video networks.
-Analyze and identify trends in issue reporting and develop preventative solutions.
-Proactively identify process improvement opportunities and support continuous improvement initiatives under direction of Infrastructure Manager.
-Escalate issues appropriately, keeping manager informed throughout resolution process.
-Train users in local area network, application and videoconferencing usage.
-Ensure adherence to defined policies and procedures. Create and maintain documentation of IT infrastructure, regulatory or development, as appropriate.
-Set goals and objectives for Helpdesk support staff and perform annual performance reviews.
-Identify team training needs and oversee team development plan.
-Engage in formal and informal knowledge transfer.
-Other duties as assigned by management.
Education and Experience
-Bachelor's degree in Engineering or Computer Science preferred; Certification and/or equivalent combination of relevant education and/or experience.
-5+ years experience supporting software and hardware in an Information Technology department with at least 3 years working in a 24x7 environment.
-Minimum 2 years experience supervising a Call Center/Helpdesk.
-Experience installing and supporting Windows 7, XP and Vista, Active Directory, Microsoft Office, PC deployment, anti-virus management, remote user networking and support, VPN, TCP/IP troubleshooting.
-Knowledge of IT Infrastructure LAN/WAN platforms.
-Experience in TELCO is highly preferred.
-Experience with vendor management.
-Experience with videoconferencing. Polycom experience a plus.
-Strong knowledge of Microsoft application suite.
-Web development experience.
-Relevant technology certifications (PMP, MCSE, CCNA etc.) is a plus.
MIS Ntwk Assoc Mtg Dates:
Dec 28th No Mtg - Xmas Holidays
Jan 4th Reg Mtg - 6 pm - Berman Larson Kane Offices, Paramus - DO NOT use GPS for directions - Bring 15 copies of your resume
Feb 8th Combined Dinner Mtg - Assoc of Women in Computing - Totowa - Rod Colon - Networking: Do You Get It?
- 2.
-
LEADS: Program Mgrs - NJ - to 140k
Posted by: "john sampson" jcsspike@yahoo.com jcsspike
Mon Dec 27, 2010 10:18 am (PST)
Program Managers - (US-NJ-Franklin Lakes)
Compensation:$120K - $140K / Year
Minimum Education: Bachelors
Job Type: Full Time
Jobcode: CDAJA16
Client will take people in the Northeastern US and do flyin/flyout
This is a summary of what they are looking for:
10+ years of progressive experience in IT
Must have consulting experience
· 5+ years with "hands-on" experience working in a BA / Developer / Architect role (before becoming PM)
· 3+ years of project management experience in a global delivery model working with offshore teams
· Most of the working experience gained in custom development of business applications (or) implementing software products (or) system integration for large clients. Infrastructure, Hardware, Networking, related project experience is NOT wanted. Applications experience is.
· PMP certification is required. Agile Scrum certification and/or experience desired (they pay up to $140K plus bonus for people with certifications)
· Working experience for clients in the Insurance, Healthcare, Banking and Financial Services industries is required.
People who've got "mojo" (People who can demonstrate leadership through their manner and attitude).
Email resume in Word to TheBigGameHunter@cisny.com . Please include the job code for the position with your resume.
NO RELOCATION. NO VISA TRANSFERS. NO OVERSEAS RESUMES. NO 3RD PARTIES.
MIS Ntwk Assoc Mtg Dates:
Dec 28th No Mtg - Xmas Holidays
Jan 4th Reg Mtg - 6 pm - Berman Larson Kane Offices, Paramus - DO NOT use GPS for directions - Bring 15 copies of your resume
Feb 8th Combined Dinner Mtg - Assoc of Women in Computing - Totowa - Rod Colon - Networking: Do You Get It?
- 3.
-
LEAD: Sr IT Sol Exec - NY Metro - to 200k+ bonus - Travel
Posted by: "john sampson" jcsspike@yahoo.com jcsspike
Mon Dec 27, 2010 10:25 am (PST)
The Ergonomic Group Inc has an immediate opening for a senior IT solution
architect executive. The SAE will provide IT infrastructure technology
understanding, experience, strategy, and leadership in the development and
implementation of a converged IT infrastructure. The SAE will lead the
Ergonomic team and our customers in the design, planning, and implementation
of converged IT infrastructures. The SAE will primarily interface with
customer's senior level management. The ideal candidate has "walked the
walk" and can share their passion for technology vision and strategy with
CxO's. This would be a perfect position for a senior IT exec that has led
medium/large organizations, budgets, strategies/implementations but now is
looking to do a senior executive IT consulting role positioning converged
infrastructure (Servers, Storage, Networking and Management Software).
Compensation is $150-225k plus bonus tied to sales metrics. Office location
is flexible however must be located in NY Metro area and able to travel
throughout the Northeast. Please send email to
<mailto:john.bacci@ergogroup.com > john.bacci@ergogroup.com if interested and
your availability to speak. For more information on the Ergonomic Group
please visit our website at <http://www.ergogroup.com >
http://www.ergogroup.com
MIS Ntwk Assoc Mtg Dates:
Dec 28th No Mtg - Xmas Holidays
Jan 4th Reg Mtg - 6 pm - Berman Larson Kane Offices, Paramus - DO NOT use GPS for directions - Bring 15 copies of your resume
Feb 8th Combined Dinner Mtg - Assoc of Women in Computing - Totowa - Rod Colon - Networking: Do You Get It?
Need to Reply?
Click one of the "Reply" links to respond to a specific message in the Daily Digest.
Change settings via the Web (Yahoo! ID required)
Change settings via email: Switch delivery to Individual | Switch format to Traditional
Visit Your Group | Yahoo! Groups Terms of Use | Unsubscribe
No comments:
Post a Comment