2 New Messages
Digest #1687
2
Senior Manager, Advisor Relations. Brokerage Service professional. F by "Keith Bogen SPHR" hrslugger2002
Messages
Tue Oct 8, 2013 4:55 am (PDT) . Posted by:
"Ian Kennedy" ibkennedy47
CT MENG Job Networking Group
Winning Each Round of the Interview Process
Come Network with fellow MENG members
Thursday, October 10, 2013
10:00am to 12:00pm
Weston Library: 56 Norfield Road Weston, CT
Whether you are a Consultant looking to get the next contract or someone looking for your next opportunity you need to become an expert in this contest.
In this world of competition for the good positions, we face competition like never before -- How best to prepare? What types of questions will be asked? What are the newest techniques to master to win the contest?
To hear answers to these questions and much more, come and hear Beverly Daniel, career management expert and coach. Founder of the CareerGrowth Group Beverly has helped professionals with their career growth needs. She has more than 22 years of experience in executive search and Human Resources management consulting and was a retained executive search consultant to Colgate-Palmolive, Exxon Mobil, Citi, JPMorgan Chase, Deloitte Consulting and McKinsey & Company.
CT MENG job networking meetings are open to marketers in transition, as well as consultants seeking new clients. These meetings are focused on helping each other make new contacts, expand target company lists and gain competitive advantage in the job search process. You do not need to be a MENG member to attend. Please spread the word to your senior level colleagues and contacts, even if they aren't MENG members.
Please bring along:
20 copies of your one-page summary/target co. list so people know how to help you and business cards.
Our Upcoming Schedule:
* November 21 (Effective Networking/Guest Speaker)
* December 12 (TBD)
We look forward to seeing you on October 10th.
Alysia Benninghoff and Brette Westerlund
If you have any questions or suggestions prior to the meeting, feel free to contact us:
alysiabenninghoff@yahoo.com<mailto:alysiabenninghoff@yahoo.com>?brettewest@hotmail.com <mailto:brettewest@hotmail.com>
Ian Kennedy
President
[cid:image001.png@01CEC3FB.C98D2080]
ikennedy@schegggroup.com<mailto:ikennedy@schegggroup.com>
www.schegggroup.com<Ian%20Kennedy.htm#_top>
203-538-8802 (w) 203-225-0893 (f)
[cid:image002.jpg@01CEC3FB.C98D2080]<http://www.linkedin.com/in/ibkennedy>
We are a proud founding member of the [cid:image003.png@01CEC3FB.C98D2080] Global Outplacement Alliance<http://www.globaloutplacementalliance.com/> with more than 200 offices throughout the U.S. and affiliate offices worldwide.
For information on our outplacement programs click here<http://www.schegggroup.com/outplacement>.
We conduct searches across a broad spectrum of industry and service sectors and to fill diverse positions.
We currently have several searches underway. Please click here<http://www.schegggroup.com/search-practice/search-openings/> to see the open positions.
Please click here<http://www.schegggroup.com/search-practice/submit-your-resume/> to upload your resume to our database.
For information on our coaching programs click here<http://www.schegggroup.com/coaching/>.
***This information may be confidential and/or privileged. Use of this information by anyone other than the intended recipient is prohibited. If you receive this in error, please inform the sender and remove any record of this message. ***
Please consider the environment before printing this e-mail
Winning Each Round of the Interview Process
Come Network with fellow MENG members
Thursday, October 10, 2013
10:00am to 12:00pm
Weston Library: 56 Norfield Road Weston, CT
Whether you are a Consultant looking to get the next contract or someone looking for your next opportunity you need to become an expert in this contest.
In this world of competition for the good positions, we face competition like never before -- How best to prepare? What types of questions will be asked? What are the newest techniques to master to win the contest?
To hear answers to these questions and much more, come and hear Beverly Daniel, career management expert and coach. Founder of the CareerGrowth Group Beverly has helped professionals with their career growth needs. She has more than 22 years of experience in executive search and Human Resources management consulting and was a retained executive search consultant to Colgate-Palmolive, Exxon Mobil, Citi, JPMorgan Chase, Deloitte Consulting and McKinsey & Company.
CT MENG job networking meetings are open to marketers in transition, as well as consultants seeking new clients. These meetings are focused on helping each other make new contacts, expand target company lists and gain competitive advantage in the job search process. You do not need to be a MENG member to attend. Please spread the word to your senior level colleagues and contacts, even if they aren't MENG members.
Please bring along:
20 copies of your one-page summary/target co. list so people know how to help you and business cards.
Our Upcoming Schedule:
* November 21 (Effective Networking/Guest Speaker)
* December 12 (TBD)
We look forward to seeing you on October 10th.
Alysia Benninghoff and Brette Westerlund
If you have any questions or suggestions prior to the meeting, feel free to contact us:
alysiabenninghoff@
Ian Kennedy
President
[cid:image001.png@
ikennedy@schegggrou
www.schegggroup.
203-538-8802 (w) 203-225-0893 (f)
[cid:image002.jpg@
We are a proud founding member of the [cid:image003.png@
For information on our outplacement programs click here<http://www.schegggr
We conduct searches across a broad spectrum of industry and service sectors and to fill diverse positions.
We currently have several searches underway. Please click here<http://www.schegggr
Please click here<http://www.schegggr
For information on our coaching programs click here<http://www.schegggr
***This information may be confidential and/or privileged. Use of this information by anyone other than the intended recipient is prohibited. If you receive this in error, please inform the sender and remove any record of this message. ***
Please consider the environment before printing this e-mail
Tue Oct 8, 2013 7:12 pm (PDT) . Posted by:
"Keith Bogen SPHR" hrslugger2002
Senior Manager, Advisor Relations. Brokerage Service professional. Fort Worth, TX.
The Senior Manager, Service Cell is responsible for the management of service- level delivery for our clients 500+ advisors, 75,000+ accounts and $15B+ assets under management. This role has accountability for ensuring the team works together to provide a superior client experience to the firms RIAs, while ensuring the best practices and standard procedures are followed.
The Senior Manager, with the assistance of the team manager, provides guidance and support to Associates and ensures the timely resolution of issues. The Senior Manager is responsible for deploying the firms initiative focused on improving client service, quality, process efficiency, growing the asset capture rate and improving productivity. The Senior Manager fosters a positive working environment that promotes continuous improvement, empowers employees, and ensures long-term sustainability of Lean principles. The Senior Manager has the ultimate accountability for:
· Ensuring the highest level of client service possible to the firms clientele; has ultimate ownership for the client experience.
· Reviewing policies and procedures to seek increased efficiency & compliance within the department.
· Ensuring the appropriate number of trained staff to meet service levels
· Overseeing the training and development of all team members.
· Managing the implementation of process improvements.
· Coordinating the efforts of multiple teams to maximize departmental resources
· Effectively coaching Associates & Managers while accommodating individual strengths and weaknesses.
· Providing guidance and direction to the team manager regarding the effective deployment of team members in various queues and work streams.
Responsibilities:
· Assumes overall responsibility for the daily delivery of service levels for all service functions including: Telephony, Principal Review, New Account Opening, Account Maintenance, Banking Services, Inbound Account Transfers, Outbound Account Transfers, Internal Transfers and Cash Management (excluding physical deposits)
· Performs in-depth research on complex issues and identifies appropriate courses of action to best service the client and protect the firm from liability.
· Serves as the primary point of contact for client complaints and/or escalations, and bears the overall responsibility for the standards for all escalations and exceptions regardless of origin.
· Recognizes potential issues, monitors and make decisions based on risk management, quality assurance and loss prevention within the Advisor Services domain.
· Effectively escalates issues that may have an enterprise impact and keeps Executive Management apprised of the status of the business and is transparent in all interactions related to their portfolio.
· Monitors the timeliness and efficacy of new and existing Associates training.
· Certifies Associates at skill levels 1 and 2 and requests certification review from Function Management for higher skill levels
· Conducts monthly one-on-one feedback and coaching sessions with all service management and associates
· Manages the planning and execution of yearly career path programs for all associates
· Management and administration of the service cell daily huddle
· Ensures that all Lean management tools are being used by Associates
· Attends Director-level Root Cause problem-solving sessions and delivers results and status updates
· Manages the interview and hiring process with the assistance of the Team Manager
· Manages the termination process
· Manages quarterly and annual merit and P.F.P. process for the Team Manager and all Associates including evaluations and merit reviews
· Utilizes judgment to make good decisions and enforce company policies in accordance with applicable regulations and procedures.
Requirements:
* Series 7, 63, & 24
* Previous experience leading large teams in the Brokerage Service industry required
* 5-10 Years of previous brokerage experience, preferably supporting Advisors in a front or middle office environment
* Ability to lead a group of 15-20 Associates in meeting critical time and quality metrics
* Strong decision-making, judgment, problem-solving, analysis, project management skills
* Experience leading customer-driven initiatives including analytics, issue identification and resolution, and design of improvements and enhancements.
* Superior leadership skills with the ability to motivate and inspire team members, both individual and team levels, in regard to achievement of corporate, business unit and personal goals
* Ability to provide honest and constructive feedback regarding associate performance, focusing on the client experience, and achievement of goals
* Ability to effectively coach, mentor and motivate representatives while accommodating for individual strengths and weaknesses
* Capable of coordinating the efforts of team members to maximize each representative's potential and maintain department standards
* Extensive knowledge of equities, options, and mutual funds
* Extremely organized with attention to detail and the ability to multi-task
* Strong computer skills with proficiency in Microsoft Office products
* Experience and knowledge of middle office technology, Institutional Imaging/Workflow, Salesforce.com, BOS, VEO and RAO
* Outstanding communication, listening and analytical skills
* Presents a positive, professional image
* Outstanding securities industry knowledge
* Ability to influence, collaborate with and connect to business partners of all levels.
If qualified, e-mail resume & compensation requirements to: elisa.sheftic@rightexecutivesearch.com.
http://www.Linkedin.com/in/elisasheftic
*Feel free to connect with me on LinkedIn*
The Senior Manager, Service Cell is responsible for the management of service- level delivery for our clients 500+ advisors, 75,000+ accounts and $15B+ assets under management. This role has accountability for ensuring the team works together to provide a superior client experience to the firms RIAs, while ensuring the best practices and standard procedures are followed.
The Senior Manager, with the assistance of the team manager, provides guidance and support to Associates and ensures the timely resolution of issues. The Senior Manager is responsible for deploying the firms initiative focused on improving client service, quality, process efficiency, growing the asset capture rate and improving productivity. The Senior Manager fosters a positive working environment that promotes continuous improvement, empowers employees, and ensures long-term sustainability of Lean principles. The Senior Manager has the ultimate accountability for:
· Ensuring the highest level of client service possible to the firms clientele; has ultimate ownership for the client experience.
· Reviewing policies and procedures to seek increased efficiency & compliance within the department.
· Ensuring the appropriate number of trained staff to meet service levels
· Overseeing the training and development of all team members.
· Managing the implementation of process improvements.
· Coordinating the efforts of multiple teams to maximize departmental resources
· Effectively coaching Associates & Managers while accommodating individual strengths and weaknesses.
· Providing guidance and direction to the team manager regarding the effective deployment of team members in various queues and work streams.
Responsibilities:
· Assumes overall responsibility for the daily delivery of service levels for all service functions including: Telephony, Principal Review, New Account Opening, Account Maintenance, Banking Services, Inbound Account Transfers, Outbound Account Transfers, Internal Transfers and Cash Management (excluding physical deposits)
· Performs in-depth research on complex issues and identifies appropriate courses of action to best service the client and protect the firm from liability.
· Serves as the primary point of contact for client complaints and/or escalations, and bears the overall responsibility for the standards for all escalations and exceptions regardless of origin.
· Recognizes potential issues, monitors and make decisions based on risk management, quality assurance and loss prevention within the Advisor Services domain.
· Effectively escalates issues that may have an enterprise impact and keeps Executive Management apprised of the status of the business and is transparent in all interactions related to their portfolio.
· Monitors the timeliness and efficacy of new and existing Associates training.
· Certifies Associates at skill levels 1 and 2 and requests certification review from Function Management for higher skill levels
· Conducts monthly one-on-one feedback and coaching sessions with all service management and associates
· Manages the planning and execution of yearly career path programs for all associates
· Management and administration of the service cell daily huddle
· Ensures that all Lean management tools are being used by Associates
· Attends Director-level Root Cause problem-solving sessions and delivers results and status updates
· Manages the interview and hiring process with the assistance of the Team Manager
· Manages the termination process
· Manages quarterly and annual merit and P.F.P. process for the Team Manager and all Associates including evaluations and merit reviews
· Utilizes judgment to make good decisions and enforce company policies in accordance with applicable regulations and procedures.
Requirements:
* Series 7, 63, & 24
* Previous experience leading large teams in the Brokerage Service industry required
* 5-10 Years of previous brokerage experience, preferably supporting Advisors in a front or middle office environment
* Ability to lead a group of 15-20 Associates in meeting critical time and quality metrics
* Strong decision-making, judgment, problem-solving, analysis, project management skills
* Experience leading customer-driven initiatives including analytics, issue identification and resolution, and design of improvements and enhancements.
* Superior leadership skills with the ability to motivate and inspire team members, both individual and team levels, in regard to achievement of corporate, business unit and personal goals
* Ability to provide honest and constructive feedback regarding associate performance, focusing on the client experience, and achievement of goals
* Ability to effectively coach, mentor and motivate representatives while accommodating for individual strengths and weaknesses
* Capable of coordinating the efforts of team members to maximize each representative&#
* Extensive knowledge of equities, options, and mutual funds
* Extremely organized with attention to detail and the ability to multi-task
* Strong computer skills with proficiency in Microsoft Office products
* Experience and knowledge of middle office technology, Institutional Imaging/Workflow, Salesforce.com, BOS, VEO and RAO
* Outstanding communication, listening and analytical skills
* Presents a positive, professional image
* Outstanding securities industry knowledge
* Ability to influence, collaborate with and connect to business partners of all levels.
If qualified, e-mail resume & compensation requirements to: elisa.sheftic@
http://www.Linkedin
*Feel free to connect with me on LinkedIn*
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