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Sr. Desktop Support Analyst - Windows - Mobile - Investment Manageme by "Gary Wright" wrightassociates
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Fri Aug 29, 2014 11:48 am (PDT) . Posted by:
"Gary Wright" wrightassociates
Please feel free to refer this position to other groups and people you know.
Position Title - WR738451082014
Sr. Desktop Support Analyst - Windows - Mobile - Investment Management -
Boston, MA Area - Excellent Package
Excellent Compensation Package - Base + Bonus + PS
Local Candidates Only
Company
Large, successful, and growing Boston based Investment Management Firm -
Great Company - Lots of Upside - Excellent Compensation Package - Bonus -
Profit Sharing etc. Join a team oriented, collaborative, results focused
environment and become part of an elite organization with great growth
possibilities.
Position Summary:
This role engages directly with portfolio managers, research analysts and
other investment professionals in support of their investment processes.
This individual will think strategically and provide a robust technology
platform for these investors in the office, offsite and while mobile.
Ensuring quick and efficient resolution of technology related problems is
critical as is outstanding project management skills, a high degree of
technical knowledge and expertise, and people management skills.
This individual needs to lead with minimal direct guidance and work
effectively in a strong team environment with a deep sense of ownership and
urgency. High stress situations involving problem diagnosis, business
communication, and issue resolution must be handled with determination,
effectiveness and grace.
In addition to working with a seasoned team that has built trusting
relationships with the investment teams, this role interacts closely with
application support teams, engineering teams, and infrastructure teams
across the IT department.
Responsibilities:
* Manage all aspects of the end user computing platform and
technology service delivery for investors. Advance our customized, dedicated
support model designed to provide the highest level of service delivery to
the investor community.
* Employ problem-solving skills on inquiries and issues that arise
as part of the day-to-day investment process.
* Drive for issue prevention by employing root-cause analysis,
issue tracking, trend analysis and status reporting.
* Coordinate IT staff and contractors to provide maintenance and
repairs, moves and equipment exchanges.
Required Skills and Competencies:
* At least five years in a senior role supporting investment
professionals
* Must be self-starter possessing drive and ability to work with
minimal supervision
* Strong leadership qualities. Ability to provide direction, be a
positive influence, and act as a role model to the rest of the team.
* Ability to manage conflicting priorities effectively
* Ability to perform research and share knowledge with team
members.
* Proven project and delivery management skills
* Attention to detail, strong written and oral communication skills
* Ability to work well in a team environment
* Experience with PC desktops and laptops
* Fluent in in Microsoft products (OS, Office, Outlook)
* Solid understanding of Remote Computing technologies
* Solid understanding of mobile computing devices such as iPhones,
iPads, Blackberries and Windows Mobile devices
* Solid understanding of and experience supporting virtual desktop
technologies including VDI, RDC and Citrix.
* Several years of experience in the financial industry, and
possess a strong understanding of financial markets.
Pluses:
* Experience with Audio Visual systems, including Desktop Video
systems.
* Experience with Market Data Service applications.
* Experience with ticketing system (ServiceNow).
* ITIL Knowledge/ Certifications
* Experience in a helpdesk environment.
Keys to this Role
1. We are seeking a strong, very professional Desktop Support person. This
individual will support the Investor team at the firm so they must have
outstanding customer service skills.
2. Must be hands on with the following technologies: Microsoft Office Suite
2010, Windows 7 Operating System, Mobile platforms (iPhones, iPads, etc.),
Avaya phone system, Citrix, VPN, etc.
3. Must have Excellent Communication Skills to support an Investment team
where systems are mission critical.
4. Financial Services is required. The key is that the individual must be
comfortable in a fast paced environment. This person must understand the
pace, the urgency, priorities and client sensitivity.
Contact Information - Resumes in Word format to:
Gary Wright - President - Wright Associates
Phone - (508) 761-6354 - Email - GaryWright@WrightAssociates.org
<mailto:replywrightassociates@verizon.net> - WEB Site -
<http://www.wrightassociates.org/> www.wrightassociate
The New England Networking Group is Moderated by:
Gary L. Wright - President/Principal - Wright Associates
Wright Associates specializes in High Technology Recruiting Services for the New England Market Place.
Phone: 508-761-6354
Email: mailto:GaryWright@WrightAssociates.org
Website: www.WrightAssociates.org
Gary L. Wright - President/Principal - Wright Associates
Wright Associates specializes in High Technology Recruiting Services for the New England Market Place.
Phone: 508-761-6354
Email: mailto:GaryWright@WrightAssociates.org
Website: www.WrightAssociates.org
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