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John,
'LIFE SCIENCE' industry experience is required.
Location, North Jersey
Base: to $140k+15%+
Associate Director, Service Delivery and Implementation
JOB SUMMARY:
To coordinate with Business Units to identify opportunities and facilitate organizational improvement. Formulate business systems plans, cost estimates and ensure projects meet strategic needs. Improves business processes and supports critical business strategies by directing the development, implementation, and maintenance of business applications systems and services. Leads multiple projects and oversees technical staff and partners to ensure that client specifications are met.
Manage the Information Technology portfolio. Provide quality assurance and control for Information Technology initiatives. Develop and implement policies, procedures, and training plans for the department.
ACCOUNTABILITIES:
- Include key interactions or dependencies with other jobs, functional areas and/or external service providers
- If this role includes people management, describe this in one of the accountabilities below
- If this role includes financial responsibility (e.g. budget management, forecasting…etc.)
Accountabilities Importance %
1. Use strong technical skills, business intelligence and a full understanding of the needs of the customer (Business Unit) to support business long term strategy. Evaluate, plan and implement cost effective service related solutions. 20
2. Act as an information technology liaison to the Business in support of their system/application needs - whether leveraging existing technology or specific functionality or implementing new solutions. Implementation can mean managing the implementation of said solution from SOW to production. 20
3. Work alongside Business Managers and with Client Services teams to actively manage and support client integrations. 20
4. Work with Infrastructure and Service Desk teams to define new technology programs, document the business requirements for projects, and prepare projects for evaluation in the project prioritization process, and oversee projects throughout their entire lifecycle 10
5. Become a knowledge expert on all products and technologies that are implemented in support of the business. Act as escalation point for business Application or IT provisioning issues. 15
6. Provide service metrics and reporting for Information Technology department. 5
REQUIREMENTS:
Education:
College Degree Preferred
Experience (e.g. Jobs, supervisory, industry, international, etc…):
- 15+ IT experience supporting multiple layers of technology.
- Prior Management and 3rd party management roles a must
Specialized knowledge, Licenses, etc.:
- PMP certification helpful
Ray Lancaster
RFL@Lancasterinc.net
'LIFE SCIENCE' industry experience is required.
Location, North Jersey
Base: to $140k+15%+
Associate Director, Service Delivery and Implementation
JOB SUMMARY:
To coordinate with Business Units to identify opportunities and facilitate organizational improvement. Formulate business systems plans, cost estimates and ensure projects meet strategic needs. Improves business processes and supports critical business strategies by directing the development, implementation, and maintenance of business applications systems and services. Leads multiple projects and oversees technical staff and partners to ensure that client specifications are met.
Manage the Information Technology portfolio. Provide quality assurance and control for Information Technology initiatives. Develop and implement policies, procedures, and training plans for the department.
ACCOUNTABILITIES:
- Include key interactions or dependencies with other jobs, functional areas and/or external service providers
- If this role includes people management, describe this in one of the accountabilities below
- If this role includes financial responsibility (e.g. budget management, forecasting…etc.)
Accountabilities Importance %
1. Use strong technical skills, business intelligence and a full understanding of the needs of the customer (Business Unit) to support business long term strategy. Evaluate, plan and implement cost effective service related solutions. 20
2. Act as an information technology liaison to the Business in support of their system/application needs - whether leveraging existing technology or specific functionality or implementing new solutions. Implementation can mean managing the implementation of said solution from SOW to production. 20
3. Work alongside Business Managers and with Client Services teams to actively manage and support client integrations. 20
4. Work with Infrastructure and Service Desk teams to define new technology programs, document the business requirements for projects, and prepare projects for evaluation in the project prioritization process, and oversee projects throughout their entire lifecycle 10
5. Become a knowledge expert on all products and technologies that are implemented in support of the business. Act as escalation point for business Application or IT provisioning issues. 15
6. Provide service metrics and reporting for Information Technology department. 5
REQUIREMENTS:
Education:
College Degree Preferred
Experience (e.g. Jobs, supervisory, industry, international, etc…):
- 15+ IT experience supporting multiple layers of technology.
- Prior Management and 3rd party management roles a must
Specialized knowledge, Licenses, etc.:
- PMP certification helpful
Ray Lancaster
RFL@Lancasterinc.net
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Posted by: john sampson <jcsspike@yahoo.com>
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