2 Messages
Digest #2128
Messages
Sat Feb 21, 2015 10:06 am (PST) . Posted by:
"John Barry" itechjohn
Overview
Our client is seeking a Help Desk Analyst/Technician who will be the first
point of contact for incoming technical help requests from end users
through in-person, telephone and e-mail. Responsibilities include receiving,
prioritizing, documenting and actively resolving or escalating end user
help requests, applying diagnostic utilities to aid in troubleshooting.
This person may also be involved in special IT projects as well.
Environment includes PCs (primarily HP Elite Book and Lenovo); Windows and
MAC operating systems; Windows Server 2003, 2008 and 2012; Incident
Management and Request help desk ticket system; Lotus Notes; MS Office;
Symantec Virus Protect; Remote control tools; IBM Power series supporting
ERP applications; JDE (World, OneWorld, E1) and Websphere Commerce; Cognos
BI.
This is a fulltime employee position in White Plains, NY area.
Skills and Experience:
* College diploma or university degree in the field of computer
science and/or 3-5 years equivalent work experience
* Knowledge of basic computer hardware especially laptops, desktops
and printers.
* Experience with desktop operating systems, including MS Windows 7 &
Mac OS X
* Experience with Windows servers utilizing Windows Server 2003/ 2008
* Extensive application support experience with Office 2007/2010,
Lotus Notes Working knowledge of diagnostic utilities, including Remote
system controls and Symantec Endpoint,
* Proven technical problem solving skills based upon prior experience
* Prior help desk and/or customer service experience desired
* Certifications in Technology Hardware, Microsoft, Lotus Notes,
and/or Helpdesk desired
* Working knowledge of Microsoft Active Directory desired.
* Knowledge of ServiceDesk software desired
Soft Skills:
* Excellent communication skills and ability to create concise, clear
documentation
* Strong multi-tasker with ability to organize multiple work streams
and to handle demands from multiple customers and properly prioritize
requests
* Ability to work under pressure and maintain a focus on customer
service
* Attention to detail
* Proven technical problem solving skills based upon prior experience
Interested candidate should email <blocked::mailto:john@itechcp.com>
john@itechcp.com their resume, current salary, target salary and how they
match the requirements.
Please visit our website at <http://www.itechcp.com/> www.itechcp.com for
more information about our company and a list of our hot jobs.
Best regards,
John Barry
ITech Consulting Partners
30 Church Hill Road
Newtown, CT 06470
203-270-0051 Ext: 301
203-270-0071 Fax
<mailto:john@itechcp.com> john@itechcp.com
<http://www.itechcp.com/> www.itechcp.com
Providing IT professionals on a contract or fulltime basis.
Please visit our website for more information about our company and a list
of our hot jobs: <http://www.itechcp.com/> www.itechcp.com
linkedin profile: <http://www.linkedin.com/in/johnbarryitech>
www.linkedin.com/in/johnbarryitech
<http://www.facebook.com/pages/Newtown-CT/ITech-Consulting-Partners/50093108
5054#!/pages/Newtown-CT/ITech-Consulting-Partners/500931085054?v=wall>
http://www.facebook.com/pages/Newtown-CT/ITech-Consulting-Partners/500931085
054#!/pages/Newtown-CT/ITech-Consulting-Partners/500931085054?v=wall
<http://www.twitter.com/itechcpjobs> www.twitter.
Sat Feb 21, 2015 11:16 am (PST) . Posted by:
"John Barry" itechjohn
Overview
Our client is seeking a a Technical Support Professional to manage their
workstation (Windows 7) patching process utilizing LANDesk. This individual
would need to learn the environment, build in segmentation, and test to
ensure patches don't break existing systems, all utilizing LANDesk.
The current environment is complex with no segmentation (e.g. vendor
supported PCs, mixed in with in-house managed devices), and with some
dependencies on specific versions of products (e.g. Java and IE).
This is a 6-month contract position in Danbury, CT
Interested candidate should email <blocked::mailto:john@itechcp.com>
john@itechcp.com their resume, current rate, target rate and how they match
the requirements.
Please visit our website at <http://www.itechcp.com/> www.itechcp.com for
more information about our company and a list of our hot jobs.
Best regards,
John Barry
ITech Consulting Partners
30 Church Hill Road
Newtown, CT 06470
203-270-0051 Ext: 301
203-270-0071 Fax
<mailto:john@itechcp.com> john@itechcp.com
<http://www.itechcp.com/> www.itechcp.com
Providing IT professionals on a contract or fulltime basis.
Please visit our website for more information about our company and a list
of our hot jobs: <http://www.itechcp.com/> www.itechcp.com
linkedin profile: <http://www.linkedin.com/in/johnbarryitech>
www.linkedin.com/in/johnbarryitech
<http://www.facebook.com/pages/Newtown-CT/ITech-Consulting-Partners/50093108
5054#!/pages/Newtown-CT/ITech-Consulting-Partners/500931085054?v=wall>
http://www.facebook.com/pages/Newtown-CT/ITech-Consulting-Partners/500931085
054#!/pages/Newtown-CT/ITech-Consulting-Partners/500931085054?v=wall
<http://www.twitter.com/itechcpjobs> www.twitter.
No comments:
Post a Comment