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Digest #2763

FW: Service Delivery Representative - Matawan, NJ - Permanent positi by "David Pearlstein" etasam88

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1 FW: Service Delivery Representative - Matawan, NJ - Permanent positi

Fri Jan 25, 2013 1:43 pm (PST) . Posted by:

"David Pearlstein" etasam88

Please respond directly to the recruiter if interested and mention my name.
Good luck

- David

Connect with me @ http://www.linkedin.com/in/dlpearls>
http://www.linkedin.com/in/dlpearls

From: Jackie Karlovich [mailto:jKarlovich@microdatasys.com]
Sent: Friday, January 25, 2013 4:20 PM
To: David Pearlstein
Subject: Service Delivery Representative - Matawan, NJ - Permanent position

Hi David,

My name is Jackie with Micro-Data Systems. I would like to speak to you in
regards to a Service Delivery Representative position available in Matawan,
NJ.

This is a permanent positon.

Please take a look at the job description below. If you are interested,
please do not hesitate to give me a call at (732) 772-0200 x230 or contact
me via email at jkarlovich@microdatasys.com

*PLEASE SEND ME AN UPDATED RESUME FOR MY RECORDS*

**If you happen to know of anyone who would be a good fit for this position,
please forward this description to them or send me their contact
information. Micro-Data Systems offers a referral reward if our client hires
your referral and they remain with our client for over 90 days.**

Job Description

The Service Delivery Rep will be responsible for the administration of
Carrier Services provisioning; building relationships with the customer,
carriers and vendors. All methods of practice and/or work performance shall
conform to written established policies and procedures.

" Responsible for enhancing the client experience by consistently
delivering accurate, reliable and timely data on all new and MACD order
entry as well as excellent customer service (including repair, billing and
general questions).

" Review, process and implement all new and MACD orders for all
carriers through Carrier specific order entry processes

" Manage the order process and lifecycle using CRM tool.
" Serve as escalation point for all customer issues and drive
resolution toward a result that meets the customer's needs.

" Manage ongoing projects both internal and external
" Basic administrative duties including answering phone, filing,
faxing, etc.
" Status update reporting regarding open items

Qualifications:
" Knowledge of Telecommunications, VoIP service a plus
" Basic Computer knowledge (Microsoft Excel, Word, Outlook, etc)
" Strong organization, planning; ability to prioritize tasks to meet
business requirements and deadlines.
" Strong relationship-development skills resulting in long term
mutually beneficial client relationships.
" Ability to work in a time-sensitive and high volume environment.
" Self-motivated; able to work both independently to complete tasks
and respond to department requests, as well as collaborating with others to
utilize resources and knowledge of others in identifying quality solutions.

" Detail oriented; strong follow-up skills, multitasking and ability
to prioritize and organize assignments to meet defined SLAs

Jackie Karlovich
Recruiting Manager
Micro-Data Systems Inc.
71 E. Main Street
Holmdel, NJ 07733
(office) 732-772-0200 (x230)
jkarlovich@microdatasys.com
www.microdatasys.com
www.twitter.com/MDSJobs