Our client is a large and growing retail operation, and they are looking for Helpdesk Technicians and Desktop Support reps seeking long term contract roles with the opportunity to grow into full time.
This position will support the client by providing technical advice, guidance, and informal training for hardware and software issues. Will troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using processes and procedures that are already established. Performs root cause analysis and develops checklists for typical problems. Recommend procedures and controls for problem prevention. Work in a team setting, sharing information and assisting others with work orders. Perform necessary diagnostic and corrective actions for hardware and software problems. Responds, resolves, and documents service tickets in a timely manner according to service level agreements or assigned completion dates. Provide 24 x 7 on-call support as assigned. Shift flexibility required. Travel to local locations as necessary.
Requirements:
- Ability to troubleshoot and restore routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
- Perform root cause analysis and develops checklists for typical problems.
- Recommend procedures and controls for problem prevention.
- Work in a team setting, sharing information and assisting others with work orders.
- 3+ years of experience working in an end-user desktop support role or computer operations environment.
- Must have 2+ years of Windows 7 OS experience.
- Both staging, installing and troubleshooting.
- Minimum 3+ years of experience working in an end-user desktop support role or computer operations environment.
- Experience in a Windows environment with MCSE, MCP, A+ certification is preferred.
- Solid problem solving/trouble shooting skills, demonstrated working knowledge of operating systems/hardware/software, ability to work independently to complete assigned tasks, good oral and written communication skills, and possesses a strong customer focus.
- Ability to move printers, monitors, and other equipment as needed.
- Ability to install and service equipment located on the floor as well as overhead
Best Regards,
Ken Cautela,
Resource Manager,
Zen Solutions Inc,
1350 E. Arapaho Road, Suite# 238,
Richardson - TX - 75081
Phone: (214) 295-6666 x 101 / Fax: 972-231-0747
Email: ken@zensoftsolutions.com
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