| Technical Support Engineer
Westport, CT
80-105,000 annual
Must have:
Experience in Commodities
Experience in Software
Experience in Technical Support
Job Duties
* Provide both functional and technical support of
enterprise-classes, "n-tier" Commodities Trading Software products (that
are integrated into SAP) to a large multinational global commodities
trader.
* Lease with customer personnel and internal development teams to
troubleshoot software, hardware, or system configuration problems and
identity and provide solutions.
* Own the management of list of issues that are reported by the
client, and provide clear, and timely reporting on the status of
investigation and resolution of those issues.
* Document client support issues via call tracking software.
Qualifications
* BBA/BS/BA in Business (Accounting or Finance) or Liberal Arts
combined with technical experience/certification and a business
background or a BS in CS/MIS/Engineering or equivalent
* Solid experience in a similar support engineer or analyst role
at an enterprise software vendor (or end user of enterprise software) is
STRONGLY preferred.
* Business experience in the commodities/derivatives trading
industry also preferred, but not required
* Understanding and experience in JAVA, J2EE, JMS,
Multi-threading, WedServices
* Experience in software integration projects
* Strong knowledge/experience with databases
* Good communication skills
* Knowledge of NetWeaver/PI/ABAP experience is a plus
* Computer software troubleshooting/analytic skills
* Strong system administration functions
* Organization and excellent analysis/problem solving skills
required
* Must have excellent written and verbal communication skills and
work well in a team environment
L2 Technical Support Analyst
Westport, CT
75,000-90,000
Experience in Commodities
Experience in Software
Experience in Technical Support
Job Duties:
* Provide both functional and technical support of "n-tier"
commodities Trading/Risk Management Software
* Liaise with customer personnel and internal development teams
to troubleshoot software, hardware, or system configuration problems and
identify and provide solutions
* Document client support issues via call tracking software
Qualifications:
* BBA/BS/BA in Business (Accounting or Finance) or Liberal Arts
combined with technical experience/certification and a business
background in the commodities/derivatives trading industry OR BS in
CS/MIS/Engineering or equivalent
* Previous experience in similar support engineer or analyst role
at an enterprise software vendor (or end user of enterprise software) is
STRONGLY preferred
* Solid business experience in the commodities/derivatives
trading industry also preferred, but not required
* 1-2 years experience in Java
* Strong knowledge/experience with databases, specifically Oracle
* Good communication skills
* Strong computer software troubleshooting/analytic skills
* Strong initiative, organization, and excellent analysis/problem
solving skills required
* Must have excellent written and verbal communication skills and
work well in a team environment
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MIS Ntwk Assoc Mtg Dates:
Feb 7 No Mtg - Tech expo Giants Stadium
Feb 14th - Tues Reg Mtg - 6 pm - Berman Larson Kane Offices, Paramus - DO NOT use GPS for directions - Get dir from BLK site - Bring 15 copies of your resume
Feb 28th Tues Dinner Mtg - Totowa - Rod Colon - Subject to be announced |
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