[itroundtable] LEAD: Oper Excellence Ldr - INS - NY/Pa

 

Steven Coppola MDMS Recruiting, LLC Steve@mdmsrecruiting.com 973-845-2506 Office 973-769-8250 Mobile Job Title: Operational Excellence Leader (Group Insurance) Job ID: 2012-7259 Work Location: US-PA-Bethlehem # Positions: [Invalid Variable] Overview: GROUP BUSINESS PRIORITIES: Guardian's Group Profit Center is in the midst of executing on our strategy to ensure future success. The strategy has four primary components: • Targeted Customer Growth – Continue to attract and retain customers in all size segments • Channel Expansion – Reach new Customers • Worksite Expansion – Expand our product portfolio to reach and meet the needs of employees/members • Organizational & Operational Excellence – Drive focus toward customer experience while achieving continued process improvements to support investments in our future OVERALL RESPONSIBILITIES: This position will be responsible for enhancing the Group's Operational Excellence (OE) capabilities, including Lean Six Sigma and Project Management. In this regard, this role provides Group leadership on methodologies, training, and technologies associated with both Lean Six Sigma and related project management activities. This activity will include both enterprise wide projects as well as Group specific initiatives, and accordingly, will play a role in coaching and mentoring Black / Green Belts and project managers imbedded within the business areas. Responsibilities: KEY STAKEHOLDER ACTIVITY: This position will liaise with Senior Management, PCOs, Corporate OE Office and OE Steering Committee to facilitate executive briefings and progress status reporting with accurate, timely & relevant information. In doing so, the role requires strong partnering with the Profit and Support Center stakeholders (Executive Sponsors, Champions, PMO Heads and Process Owners) to embed Operational Excellence into Group's culture resulting in: • Strategic goals being aligned with Performance Management, Annual Planning and Project Selection processes • Appropriate levels of expertise deeply embedded throughout the organization • Self-sufficiency in all aspects of Project Management and Lean Six Sigma, including coaching and training in the most cost-effective manner • An atmosphere of teamwork and collaboration across the enterprise • Employees being empowered to deliver superior customer service and eliminate wasteful activities • Organizational and departmental results for Operational Excellence linked to individual performance KEY AREAS OF FOCUS: • Process improvement and project ideas are generated • Project Identification & Selection process is aligned with planning to focus on the most beneficial work with least effort to execute • Portfolio of activities to achieve OE objectives is maintained, executed, and benefits are realized, tracked and reported (including culture, customer and project goals) • Encourage cross-functional information sharing, resource leveraging and collaboration Provide Group Belts and Project Managers with hands-on leadership, coaching and business perspectives to ensure performance & development objectives are met, and to maximize effectiveness of Group resources. Assist with the development and delivery of Project Management and LSS training to Guardian associates. Ensure business areas and corporate functions have the technical tools and capabilities required to achieve OE results. Qualifications: The successful candidate will have 10 to 15 years of professional experience, with 5+ years of progressive process improvement/reengineering experience and program / project management. Candidates will preferably reside within the insurance/financial services industry. Execution • Self starter with superior problem-solving, analytical and organizational skills and a track record for high performance and superior delivery • Strong quantitative and qualitative skills; detail-oriented with ability to see the big picture and to work effectively at both high and detailed levels • Ability to quickly learn and apply new concepts in the course of work as well as to produce high volumes of quality work product on concurrent activities under deadline pressures • Proven practical experience applying project management and Lean / Six Sigma process improvement best practice techniques and tools on large scale projects to deliver significant business results for clients strongly preferred Interpersonal • Effective team player with a strong team spirit, enthusiasm and ability to motivate others coupled with strong presentation, facilitation, consulting, and written and verbal communication skills o Ability to work with and influence others with different priorities and at varying levels in organization o Communicates effectively with others and demonstrates good listening skills o Resolves conflicts and negotiates with others in respectful manner • Proven mentoring and coaching skills with ability to train and develop others in an adult learning environment Leadership • Effective change agent with ability to establish a vision and motivate others to drive toward accomplishment of related goals and objectives • Results-focused with a bias for action and the ability to translate organizational objectives into local and actionable goals • Embraces diversity and encourages partnering and teamwork • Promotes and demonstrates Guardian's core values (People Count, We Do the Right Thing, We Hold Ourselves to High Standards) • Encourages open and constructive discussion of issues and challenges • Dependable and professional with high level of emotional intelligence Knowledge • Sound working knowledge and experience using and applying process improvement best practices and techniques/methodologies in a structured project environment • Sound working knowledge of insurance operations and experience with insurance processes and products • Strong knowledge of DMAIC and Kaizen methodologies, data collection and analysis, value stream mapping, process capability analysis, financial impact, root-cause identification, Lean principles, transition planning, performance monitoring and operating procedures planning strongly preferred • Strong knowledge of Project Management methodologies including project planning, issue/risk management, change management, scope management, etc. • Working knowledge and ability to communicate effectively with technical or IT process and business owners a plus • Strong proficiency in Windows, Clarity PPM, Project, Minitab, Excel, Word, Visio and PowerPoint essential EDUCATION: • A Bachelors degree is required. An advanced degree in business or related field is a plus. • This position requires candidates be certified as a Black Belt (Master Black Belt strongly preferred). • PMP certification is preferred but is not required. LOCATION: • This position can be based in New York, NY or Bethlehem, PA. It will require regular travel between these offices. MIS Ntwk Assoc Mtg Dates Mar 5th - Tues - Reg Mtg - 6 pm Offices of Berman Larson Kane - Bring 10 copies of your resume - Don't use GPS for Dir to BLK Offices - Go to BLK site for directions

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