Position Title: Solutions Delivery Consultant
Company: Sparta Systems, Inc.
Position Location: Based in Hamilton, NJ, but requires frequent travel to clients' site
Department: Professional Services
Market Space: Enterprise Quality Management Software Solutions
Contact: Russ Ditzel, Recruiter <russell.ditzel@spartasystems.com>
Use Joe Polinsky as referral point
Company:
Recently named New Jersey Technology Council's SOFTWARE COMPANY OF THE YEAR, Sparta Systems, Inc. is the industry leader for global enterprise quality management solutions (EQMS) and compliance management systems. Its business focus is assisting clients in protecting their brand by building trust and quality into their product before it reaches the shelf.
Its TrackWise Enterprise Quality Management Software is a web-based software application used by quality, manufacturing, and regulatory affairs professionals to manage quality and compliance issues across the enterprise. Sparta Systems has an extensive customer base in the life sciences and other highly regulated industries. Its complete solution for global quality management needsincludes onsite support required throughout the project lifecycle.
Job Function:
The Delivery Consultant supports all phases of customer implementations of TrackWise® tracking software. This includes analyzing and documenting customer business requirements, installing software (TrackWise®); configuring the software to implement customer requirements; assisting with validation activities and training TrackWise® administrator users and end-users.
Duties and Responsibilities:
1. Analyze business and functional requirements of our customers, meeting with the users and proposing possible configurations via an open and interactive dialog.
2. Working with customers to evaluate and develop logical work flows, representative of business processes, which will be configured in TrackWise.
3. Design and configure customer requirement into the software.
4. At the customer site: Install TrackWise® (using automated installation scripts) related to customers' tracking needs (as detailed above), and configure TrackWise accordingly.
5. In both on-site and off-site situations, perform report customization using Seagate's Crystal Reports and other reporting tools.
6. Train TrackWise® administrator users in the overall TrackWise® configuration and reporting tools
7. Assist with Computer Systems Validation (CSV) and related documentation.
8. Implement TrackWise® in conjunction with 21 CFR Part 11 (Electronic Records and Electronic Signatures), Current Good Manufacturing Practices (cGMP), and related FDA regulations.
Qualifications:
1. BA/BS degree (Business Administration, Industrial Engineering or Computer Science) preferred or commensurate experience.
2. Excellent analytical, logical, presentation and interpersonal communication skills.
3. 2-3 years of proven experience in an analytical or business/quality systems environment.
4. Position requires frequent travel to customer sites.
Knowledge, Skills and Abilities:
1. Strong customer focus.
2. Ability to lead projects, manage multiple tasks involved in meeting deadlines and deliverables.
3. Comfortable in speaking with customers, and being able to handle any size group meetings.
4. Ability to clearly communicate thoughts and ideas in person, over the telephone, and in written correspondence.
5. Experienced with Windows and Internet technologies.
6. Experience with other tracking software systems, document management systems or other quality management software tools (i.e. ERP, MES, EDMS, and QMS). Experience with implementing SAP, Siebel, Documentum, or LiveLink is a plus.
7. Experience with MS Office Outlook and Word. Familiarity with Visio and Excel is a plus.
8. Familiarity with any database management system (DBMS) such as Oracle and/or MS SQL Server is also a plus.
Qualities:
1. Enjoys interfacing directly with multiple customers and internal development team
2. Visions self as "value add" in customer relationships
3. Open to change, learning and utilizing new skills
4. Flexibility
5. Looking for a career
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