Messages In This Digest (6 Messages)
- 1.
- Customer Service Assistant Manager - Cumberland MD From: Keith Bogen SPHR
- 2.
- LEAD: Solution Arch - Trdg Sys - NYC - to 175k + Bonus From: john sampson
- 3.
- Senior Analyst, Financial Planning & Analysis - Greenwich, CT From: Keith Bogen SPHR
- 4.
- LEAD: IT Sales - NJ - to 65/hr C2C From: john sampson
- 5.
- LEAD: Dir Sales - IT Staffing - CT/NJ - to 180k TC From: john sampson
- 6.
- LEAD: 2 Bus Sys Anal - NYC - to 120k From: john sampson
Messages
- 1.
-
Customer Service Assistant Manager - Cumberland MD
Posted by: "Keith Bogen SPHR" keith.bogen@yahoo.com hrslugger2002
Wed Sep 21, 2011 6:46 am (PDT)
TITLE: CUSTOMER SERVICE ASSISTANT MANAGER
EMPLOYEE:
COMPANY/DIVISION: FABRICATOR DIVISION
DEPARTMENT: CUSTOMER SERVICE
SUPERVISOR: CUSTOMER SERVICE MANAGER
STATUS: EXEMPT
JOB SUMMARY
The Customer Service Assistant Manager is responsible for supporting the day-to-day management of all customer service functions within a specific region. The primary responsibility is to provide outstanding customer service to the dealer base by offering exceptional quality, a knowledgeable and responsive staff, and superior problem resolution. This position is responsible for assisting the Customer Service Manager with all customer service related matters, and shall assume all responsibilities during absences and vacations.
SPECIFIC JOB DUTIES AND RESPONSIBILITIES:
Process/ Project Management:
* Support the Customer Service Manager by assisting in the management of customer interactions, development of the staff, monitoring service, and implementing and directing standard operating procedures.
* Ensures customer service deliverables are provided as appropriate to internal and external customers. Identifies new opportunities for adding value and maintains leading-edge knowledge of customer service issues.
* Create solutions for complex customer service issues and become proactive in resolving negative service trends. Work closely with counterparts in functional and cross-functional teams to improve service.
* Develop expertise in internal systems, departments, policies, and procedures. Make recommendations, as appropriate to change/ enhance.
* Maintains adequate product knowledge and Certifications in order to be effective in leading customer service responsibilities.
People Management:
* Monitor and evaluate performance relative to customer service goals and objectives, analyze variances, develop and drive action plans, and report on key performance metrics.
* Drive people processes (performance and talent management) to ensure employees' level of performance and capabilities meet current and future standards. Support development and enhancement of leadership capabilities that drive individual/ team performance against goals.
* Develop internal contact points and maintain solid relationships with management, sales and marketing teams, finance, and operations to ensure relevant information is delivered and communicated to all other departments.
* Identifies and works to eliminate barriers to accuracy, efficiency and quality within the contact center. Communicates with the Customer Service Manager on opportunities for improvement and new and innovative ways to manage the operation.
* Support the ongoing process to recruit, lead, train, coach, motivate and develop a highly-skilled technical customer service team.
SKILL and ATTRIBUTE REQUIRMENTS
• Coaching/ Training – Demonstrates the ability to coach and develop others through mentoring, training, and feedback.
• Communication – Must be able to express himself or herself clearly and effectively both verbally and through written communications. He/she must be able to convey product and policy information with confidence and a persuasive delivery.
• Cooperation – Works well with others, takes time to help customers and co-workers achieve their objectives and goals.
* Decision Making and Problem Solving – Identifies problems, gathers data, and develops and assesses alternative courses of action. Makes timely decisions based on logical assumptions using all available information.
* Independence– Takes action based on personal conviction and intuition. Does not rely solely on the opinion of others to guide them.
* Initiative and Motivation – Actively tries to influence events and generate new ideas to achieve Company objectives and goals. Self-starter who works well without close supervision and takes personal satisfaction in superior job performance.
* Leadership – Understand and communicate the Company's vision, mission, and core values; and help translate strategy and goals into action.
* Multi-Task – Is able to effectively manage multiple projects and tasks at the same time while maintaining a positive attitude and producing high-quality work.
* Organization – Can establish priorities and course of action for managing multiple tasks.
* Planning – Establishes course of action, allocates resources, uses time efficiently, and is personally well organized.
* Presentation Skills – Can effectively develop and deliver group presentations.
* Resilience – Maintains effectiveness and a positive attitude in the face of disappointment or rejection.
* Stays Current – Keeps current with the overall Company goals and objectives, competitive position, and marketplace conditions. Maintains exceptional product, systems, policy, and program knowledge.
SUPERVISORYRESPONSIBILITIES
Directly supervises one or more employees in the Customer Service Department. Carry's out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. Responsibilities include: interviewing, hiring and training employees, planning, assigning, delegating, directing work, appraising performance, rewarding and applyingprogressive discipline with employees, addressing staff complaints, and conflict resolution.
- 2.
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LEAD: Solution Arch - Trdg Sys - NYC - to 175k + Bonus
Posted by: "john sampson" jcsspike@yahoo.com jcsspike
Wed Sep 21, 2011 6:48 am (PDT)
Position: SOLUTIONS ARCHITECT W/ TRADE SYSTEMS
Industry: Financial
Type: Contract to Hire, Permanent position
Salary: Immediate, 125-175Kbase salary plus bonus and bene
Location: Midtown, NYC
Uses a broad and deep understanding of technical concepts in multiple specialized fields to develop solutions to problems and design issues. Work assignments are typically focused on a single business process and key products for the organization. Ability to work independently. May manage relationships with suppliers/vendors.
Principle Accountabilities:
• Serves as technical expert overseeing application architecture for solution designs including software development / infrastructure teams.
• Acts as SME for project teams in the plan, design, and delivery of IT solutions.
• Advises teams of Co standard requirements, security standards, methodology and processes.
• Drives short & long term architecture strategy for the overall IT project portfolio for key business segments.
• Participates in proof of concepts to assist in defining technology direction and enabling business strategy.
• Communicates and validates program architecture with Chief Architect, program / project manager, executive level stakeholders and enterprise architects.
Experience and skills requirements:
• BS and 6 + years or equivalent
• Knowledge of standards in IT architecture and infrastructure
• Ability to develop enterprise guidelines and standards
• Knowledge of the software development process and how it fits within the IT architecture and infrastructure
• Knowledge and understanding of industry trends and new technologies and ability to apply trends to architectural needs
• Knowledge of enterprise platforms and operating systems
• Understanding of Co Information Security Policy and Procedures how they fit within the IT architecture and infrastructure
• Stong collaboration skills. Ability to interact with and provide architectural design guidance to IT leaders and project teams made up of employee and/or supplier resources.
Kind regards,
Vinay Singh | Senior Recruiter - vsingh@ttiofusa.com
TTI of USA, Inc | Technology Talent Innovation | www.ttiofusa.com
150 Broadway, Suite 1500 | New York , NY 10038
Office 646-495-9062 | Cell 973-459-2969 | Fax 212-964-6448 | eFax 646-349-2827
MIS Ntwk Assoc Mtg Dates:
Sept 27th Tues - Recruiter Night Out Dinner Mtg - Joe Gadino Moderator - Jack Renahan: REMA TIP TOP NA - Sam Velu Informatic Technologies - Carolyn Mandaro: Mitchell Martin - Gordon Mamone Gotham Technologies
Oct 4 - Tues Reg Mtg - 6 pm - Berman Larson Kane Offices, Paramus - DO NOT use GPS for directions - Get dir from BLK site - Bring 15 copies of your resume
- 3.
-
Senior Analyst, Financial Planning & Analysis - Greenwich, CT
Posted by: "Keith Bogen SPHR" keith.bogen@yahoo.com hrslugger2002
Wed Sep 21, 2011 7:09 am (PDT)
Senior Analyst, Financial Planning & Analysis
Greenwich, CT
If qualified, please email resume and compensation to elisa.sheftic@rightexecutivese . Thanks.arch.com
Team Overview:
The FP&A team is responsible for deriving, analyzing and interpreting business results to facilitate decision making throughout the organization and drive accountability. General areas of responsibility for the team include:
- Evaluating financial results (actual, forecast, budget), including analysis of variance and trend, business drivers and headcount
- Managing financial processes, both across and on behalf of the organization, including monthly forecast, annual budget and intercompany allocations
- Producing recurring business reporting packages (daily, weekly, monthly, quarterly), including support for internal management, committee meetings and external auditors
- Administering Portfolio Manager compensation, including pro-forma analytics for proposed changes to compensation terms, unit contribution analyses and support for capital allocations
- Reviewing and managing financial hierarchies
- Providing ad hoc analytics as required
Individual Responsibilities:
- Proficiently use internal databases and systems for effective data retrieval and reporting
- Proactively design and deliver relevant analytics to address key business needs
- Implement efficient, repeatable processes for creating and updating deliverables
- Recognize opportunities for best practices both within the team and across the organization
- Participate in various team and department projects and analytics, as needed
- Primary responsibilities to include management reporting deliverables, i.e. expense management, monthly forecast process, allocations
Qualifications:
- Bachelor's Degree, preferably with some coursework in finance, economics, or statistics
- 4-8 years relevant work experience with increasing responsibilities
- Experience with management reporting; experience with consulting, financial planning or strategy a plus
- Knowledge of the financial services industry
- Proficient in innovative problem solving and efficient process design when analyzing complex information
- Self-motivated with initiative and drive to meet required deadlines
- Analytically minded with uncompromising attention to detail and accuracy
- Adaptable to rapidly changing priorities in a dynamic environment
- Strong communicator with excellent interpersonal skills, both verbal and written
- Advanced proficiency in Microsoft Excel required
http://www.linkedin.com/in/elisashe *Feel free to connect on linkedin*ftic
http://www.linkedin.com/in/elisashe *Feel free to connect on linkedin*ftic
- 4.
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LEAD: IT Sales - NJ - to 65/hr C2C
Posted by: "john sampson" jcsspike@yahoo.com jcsspike
Wed Sep 21, 2011 2:46 pm (PDT)
Job Description A major Service Bureau located in Parsippany, New Jersey is looking for a Project Manager Sales.
Responsibilities:
Candidate must be experienced in managing learning projects and working in fast-paced sales environment.
Projects must likely to be large-scale, involving multiple departments and business units.
Work is remote (form home office or other location).
The candidate will manage multiple projects for annual Sales Conference and will be responsible for the following tasks:
Prepare (and keep current) project plans for annual Sales Conference –presentations, demos, breakout room training / activities,
Training for sales leaders to bring back to train sales teams.
Lead members of Sales Learning team to successfully meet project goals and deadlines.
Manage large-scale, complicated projects that may involve delivery outside the USA and in other languages.
Lead weekly project status calls with sales learning team and clients, documenting, troubleshooting and overcoming
Obstacles and roadblocks.
Interact successfully with other departments (client, subject-matter expert, marketing, etc.) to achieve shared goals.
Document and troubleshot issues within and across teams, communicating resolutions to team members.
Provide clear. Succinct status reports to team and management.
Behavior Characteristics:
Detail orientation, lead/motivate teams, collaborate with others, troubleshoot issues/resolve problems, thrives
In fast paced sales environment, works well with all levels of management.
Salary Range This is a temporary assignment which will pay up to $65 an hour Corp to Corp and less for W-2.
How to Apply Contact Tony Savoca at Momentum Resource Solutions at asavoca@momentumrs.com and then call him at 732-738-0929.
Tony Savoca
Vice President
Director of Financial Services
Momentum Resource Solutions
1090 King Georges Post Road
Edison, NJ 08837
732-738-4700
MIS Ntwk Assoc Mtg Dates:
Sept 27th Tues - Recruiter Night Out Dinner Mtg - Joe Gadino Moderator - Jack Renahan: REMA TIP TOP NA - Sam Velu Informatic Technologies - Carolyn Mandaro: Mitchell Martin - Gordon Mamone Gotham Technologies
Oct 4 - Tues Reg Mtg - 6 pm - Berman Larson Kane Offices, Paramus - DO NOT use GPS for directions - Get dir from BLK site - Bring 15 copies of your resume
- 5.
-
LEAD: Dir Sales - IT Staffing - CT/NJ - to 180k TC
Posted by: "john sampson" jcsspike@yahoo.com jcsspike
Wed Sep 21, 2011 2:49 pm (PDT)
Resumes to
helen@corenetassociates.com
MIS Ntwk Assoc Mtg Dates:
Sept 27th Tues - Recruiter Night Out Dinner Mtg - Joe Gadino Moderator - Jack Renahan: REMA TIP TOP NA - Sam Velu Informatic Technologies - Carolyn Mandaro: Mitchell Martin - Gordon Mamone Gotham Technologies
Oct 4 - Tues Reg Mtg - 6 pm - Berman Larson Kane Offices, Paramus - DO NOT use GPS for directions - Get dir from BLK site - Bring 15 copies of your resume
- 6.
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LEAD: 2 Bus Sys Anal - NYC - to 120k
Posted by: "john sampson" jcsspike@yahoo.com jcsspike
Wed Sep 21, 2011 2:53 pm (PDT)
IRENE CAPPUCCINO
IMC ASSOCIATES
6 Moyse Pl., Edison, NJ 08820
Office: (908) 608-9111 Fax: (908) 608-9115
irene@irenec.com
********** HOT JOB OPENING AS OF 9/21/11 **********
Technical Business Systems Analysts
Fulltime/2 Positions
100-120K
Two expansion positions: NYC Company is looking for proactive, astute senior business analysts with 7 -10 yrs experience who can write functional business requirements and technical design documents for existing and upcoming large enterprise implementation projects. Must come from a strong technical background and understand web development and have worked in large, complex, highly transactional systems. Will take require-ments from end users and turn them into functional specs. Must know what goes into application development and be able to deal with development teams, QA, and handle pushback from technical and non technical executives. Candidate can come from any industry – retail, e-commerce, media, publishing, finance, etc. Will be heavily involved in SDLC processes, application support/analysis, and functional requirements.
Plus: Experience working in an ASP.Net/C# environment.
No relocation - must live in tri-state area! US Citizens, Green Card holders and those who are authorized to work in the US are encouraged to apply. Unable to sponsor H1B candidates at this time.
MIS Ntwk Assoc Mtg Dates:
Sept 27th Tues - Recruiter Night Out Dinner Mtg - Joe Gadino Moderator - Jack Renahan: REMA TIP TOP NA - Sam Velu Informatic Technologies - Carolyn Mandaro: Mitchell Martin - Gordon Mamone Gotham Technologies
Oct 4 - Tues Reg Mtg - 6 pm - Berman Larson Kane Offices, Paramus - DO NOT use GPS for directions - Get dir from BLK site - Bring 15 copies of your resume
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