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From: agarcia@aequor.
Sent: Tuesday, June 01, 2010 12:48 PM
To: chuckburg1111@
Subject: Re: Sharepoint Business Analyst & Tier 2 Support
06/01/2010
Greetings,
My name is Algyne and I'm an IT recruiter at Aequor Technologies, Inc. Our records show that you are an experienced IT professional with experience relevant to one of my current openings.
The opening requires Sharepoint Business Analysis and Tier 2 Support experience. It is located in Cambridge, MA for a global pharmaceutical company.
6-9 month consulting job.
Role
Sharepoint Business Analyst & Tier 2 Support
Description
Provide tier 2 SharePoint support and business analysis.
This role involves supporting associates with all SharePoint related inquiries from support cases (that do not require server side intervention) to helping our users leverage SharePoint to solve their business needs.
Responsibilities:
·Business analysis/tech. implementation (assess what the user wants to achieve, and then use SharePoint knowledge to assist them in implementing a solution)
·Solid experience in defining requirements via requirements (use cases, flowcharts, etc.)
·Monitor tier 2 support tickets assigned to the SharePoint team and ensure they are closed within the stated SLA
·Liaise with SharePoint team (developers, project manager) to complete support cases that require developer/programme
·Usage questions (helping the end user with SharePoint functionality eg. site creation/configurat
·Connecting SharePoint with external data sources (eg. Oracle, SQL Server, Web Services, Excel, Reporting Services)
·Working with our platforms team to copy/move/restore sites or content using DocAve
·Assisting users with the use of our 3rd party tools: Nintex, Quest, Lightning, K2, and Kwizcom
·Liaising with our platform support team (SharePoint admin team) where necessary to complete support cases that require server intervention
·Manage relationship with tier 1 help desk team to ensure they are aware of new application features, changes, known issues, etc.
·Assist with QA testing of new features / functionality added to the SharePoint platform
The role is primarily a user-facing role that does not require development work or SharePoint administration, although experience in these areas would be beneficial as an aid to the overall understanding of SharePoint technology.
Required Skills (Deep understanding)
·Must have excellent communication skills & ability to describe technical concepts to non-technical people
·Must be able to provide excellent customer service to our end-users
·Excellent problem solving skills
·Purpose of SharePoint (What purpose does SharePoint serve to the business? What functionality does it provide to different levels of user? (Readers, Contributors, Site Admins)
·SharePoint 2007 browser based usage/configuration
·Configuration of SharePoint 2007 out-of-box web parts (eg. Content Editor Web Part)
·SharePoint 2007 Security model (groups, permission levels, permissions)
Skills (Good understanding)
·SharePoint 2007 Administration (Installation, configuration (central admin))
·SharePoint 2007 LOB Data integrations (eg. BDC, Web Services, Excel Services, Reporting Services)
·SharePoint 2007/Office 2007 integrations
·SharePoint Designer 2007 (site customization, working with data views, master page customization)
·InfoPath 2007
·General understanding of web technologies
Desirable Skills
· DocAve (backup/restore for SharePoint)
· Nintex Workflow
· K2
· Quest Web Parts
· Lightning tools web parts
· Kwizcom web parts
· Understanding of the SharePoint Object Model/API
· Existing knowledge and/or a strong desire to learn SharePoint 2010
If you are qualified, available, interested, planning to make a change, please send me your resume or call me ASAP at (732) 494-4999 Ext.107, even if we have spoken recently about a different position. If you do respond via e-mail please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP.
Should you not be available, but know of someone that is, please feel free to forward this along to your network of colleagues. Thank you.
Sincerely yours,
Algyne Garcia
............
Note: Please allow me to reiterate that I chose to contact you either because your resume had been posted to one of the internet job sites to which we subscribe, or you had previously submitted your resume to job boards. I assumed that you are either looking for a new employment opportunity, or you are interested in investigating the current job market.
If you are not currently seeking employment, or if you would prefer I contact you at some later date, please indicate your date of availability so that I may honor your request. In any event, I respectfully recommend you continue to avail yourself to the employment options and job market information we provide with our e-mail notices.
Thanks again.
Algyne
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