Manager of Data Center Operations and Help Desk
The Department of Information Technology at Marist College invites applications for the full-time position of Manager of Data Center Operations and Help Desk. This position directs and coordinates Data Center and Help Desk activities for all Marist production systems and services, including mainframe, LAN-based, systems and applications. Responsible for facilities including infrastructure planning and maintenance for Data Center, remote Data Centers, Help Desk, and off-site areas, including environments, physical, security and safety. Specific duties and responsibilities include: - Define and implement procedures for availability of production services, scheduling jobs, producing output and backing up systems - Develop, implement, and monitor procedures to ensure quality control for services - Coordinate shift activities, ensure coverage, and supervise professional Data Center/ Helpdesk staff - Assist in the professional and technical development of team leaders enabling them to set technical goals - Oversee training of professional and student employees - Manage inventory of hardware, systems, services, supplies and assist with budget planning - Responsible for facilities including infrastructure planning and maintenance for Data Center, remote Data Centers, Help Desk, and off-site storage areas, including environments, physical, security and safety - Coordinate department projects, including maintenance of documentation and implementation of new technology - Monitor production services for potential problems, provide first-line problem determination and execute corrective action - Coordinate vendor activities including preventative maintenance and repairs - Develop and enhance cooperative interdepartmental and vendor relationships and communications - Work closely with IT staff and user community to resolve problems and provide assistance with problem resolution - Work with Networking, Server and Applications departments to monitor services and provide assistance with problem resolution - Proactive in defect analysis - Have a thorough working knowledge on critical procedures and assist with development of new ones to accommodate new technologies - Be on-call at all times for emergencies which cause service outages - Serve as an initial point of contact for the Office of Safety and Security - Serve on IT coordination committees for IT Security, On-call, Disaster Recovery, DMZ - Ensure reliable recovery of all IT systems in the event of a disaster - Provide coverage for operators or Help Desk Coordinator if unavailable, which will require work outside of normal working hours - Supervision and training may require extended work hours or coverage of all work shifts - Work with IT staff to develop short and long-term plans for Data Center and Help Desk services - Be a user/customer advocate to IT - Perform other duties as assigned by supervisor Bachelor's degree in Computer Science or Information Systems or at least six years of progressive experience as a Data Center Operations and Help Desk supervisor required. Supervisory experience required. Application Information
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