IT Help Wanted: [itroundtable] Fw: System Enginer #BNY6512

Sunday, October 10, 2010

[itroundtable] Fw: System Enginer #BNY6512

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----- Forwarded Message ----
From: "claudia@css-llc.net" <claudia@css-llc.net>
To: hvbendre@yahoo.com
Sent: Sat, October 9, 2010 11:25:28 PM
Subject: System Enginer #BNY6512

Hello Hemant

Our client, a financial data company has a long-term consulting position for a Systems Engineer in downtown, NY. I have included the job description below.

Our client , a global financial data company located in downtown, Manhattan has a long term, 1 year+ consutling position available with the potential of a permanent conversion.

Senior Applications and Systems support

Senior Application/Systems Support

This project is to do a data set replacement on all clients which is over 300.The contractor will responsibly for a lot of client facing. They will need to schedule installs and be very detailed (steps to replace servers). In addition, their COMM SKILLS must be EXCELLENT! must be very professional, presentable, detailed and organized (manage many clients at the same time). Candidate must be flexible to work weekend, evening or holidays if needed. Candidate will also be assisting internally as there are around 50 systems. They will build databases, package and ship to clients.

Proven experience in troubleshooting routine product issues up to level 3 incidents in a senior role (Incident Tracking and Resolution), participate as an active member in all support duties which include after hours and weekend monitoring of client support calls and emails in a team rotation, participate in development, facilitation and maintenance of product support tools including run books, monitoring, and knowledge bases to aid in the product support process.

The individual works closely with the Customer Support team the functional Project Leaders and programming support staff as well as the client base.

Essential Responsibilities

Include but not limited to the following:

· Day-to-day Technical Support of Clients using the distributed environment

· Support all technical aspects of the clients using distributed environment - primarily MS-Windows, however Linux environment is growing

· Record Tickets & Service job requests by scheduling / executing tasks within the "application constraints".

· Follow Up to ensure the client's request is serviced in an appropriate and timely manner.

· Directly follow-up with client contacts to ensure satisfactory resolution.

· Servicing the client's requests / issue can include working with other Technical Resources within Data Centers; Network, etc

· Escalate issues as appropriate.

· Monitoring internal and client systems

· If not assigned primarily to this function, function as a backup on a rotational basis.

· Code Movement (Maintenance) / Release Implementation

· This function relates to the regular maintenance (e.g. Windows patches) as well as application Release Implementation / coordination.

· Off-Hours Support - Weekend/Evening/Holidays support in team rotation may arise.

· On a "request-basis", provide "in-person" application Installation Support at client site/s as planned.

· Projects & Other Assigned Tasks

· Work on assigned projects/tasks as assigned by the Management and Team Leader.

Education and Training

· Bachelor's Degree in Computer Science or equivalent desirable

Candidate MUST have the following skills that are in bold. DO NOT submit the candidate if they do not have all five skills/experience. Those lines listed in RED have been updated from the last JD.

· 6 years minimum experience in an MS Windows support environment

· 6 years minimum Windows Desktop client applications.

· 5 years minimum hands-on LAN/WAN (networking) trouble shooting.

· 2 years min. supporting MS SQL Databases

· 1+ years SQL Programming knowledge

· Help desk experience in a Financial environment required.

· 1-2 years experience in Linux Installation and administration a plus

· MS and Windows certifications are a plus

· Motivated self-starter; can work with minimal supervision along side other high energy team player and must be able work in extremely fast paced environment.

· Excellent organizational skills

· Excellent written and verbal communication skills to work in a fast-paced "customer contact" area

· Detail oriented

· Project Management skills

· Ability to manage multiple priorities

If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please send me your updated resume, compensation history and contact details to discuss further. If you do respond via e-mail please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP. Thank you.

Sincerely yours,
Claudia El Amrani
Creative Solutions Services, LLC
"Helping you solve the human capital puzzle"
www.css-llc.net
(646) 495-0976

http://www.linkedin.com/companies/creative-solutions-services-llc
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Note: Please allow me to reiterate that I chose to contact you either because your resume had been posted to one of the internet job sites to which we subscribe, or you had previously submitted your resume to ................... I assumed that you are either looking for a new employment opportunity, or you are interested in investigating the current job market.

If you are not currently seeking employment, or if you would prefer I contact you at some later date, please indicate your date of availability so that I may honor your request. In any event, I respectfully recommend you continue to avail yourself to the employment options and job market information we provide with our e-mail notices.

Thanks again.

Claudia
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