[itroundtable] LEAD: Mgr Dsktp Svc - NY - to 125k - Healthfirst

 

Ralph Clark Ralph Clark Associates (732) 446-7227 rclark@ralphclarkassociates.com       Here is another spot at Healthfirst....salary from 90 to 125K....key is large env. and be the Manager who oversees the desktop and help desk services.      Position Summary:     Serve as a Desktop Support Manager to ensure proper day-to-day operation of internal support. This person will manage a group of 15 to 20 support staff, assets, ticketing, and image/software deployment to maintain optimal performance levels, as well as, provide high level technical assistance to support staff. Will specifically be responsible for managing the daily operation and leadership of 3 supervisors and 15 to 20 staff both employees and external contractors. This role will provide technical expertise to support client desktop hardware and office productivity software including HP/Dell Workstations and laptops, network and print devices, MS Office, Adobe Acrobat, remote connectivity and client package deployments. Must be capable of participating as a daily contributor to the help desk and desktop support function, and lead/manage the team at the same time. Will be responsible for communication for all IT related issues as the "Face of IT" - liasing with the business groups supported and setting appropriate service level expectations. Essential Duties and Responsibilities:  Manage Help Desk and Desktop Support team Responsible for reporting daily/weekly/monthly operation status consists of Helpstars and  inventory Management, Incident and Problem Management, Desktop Services, Computer Operations, and Asset Management. Vendor management to co-ordinate the purchase of desktop/laptop/printer/fax/copiers and support contracts Provide enterprise-level service management for a 2500 user help desk support operation. Maintain the SLAs between 93 and 95% Maintain the desktop/laptop environment updated, secured and at its optimum configurations level as per the P&Ps Project management for managing s/w upgrades and deployments. Weekly status reports to PM as well as to Senior management daily monitoring of terminations and recoup of equipment and updating inventory Work Experience/Qualificications: Employee is required to have more than 8 years of relevant experience required. Education Requirements:                             Employee is required to possess an Associate's degree in Computer Science or Engineering. Employee is preferred to be certified in MCSE, MCSA, MCP or CCNA. Technical Skills: Employee is required to have advanced level skills with Desktop OS (Windows XP, Windows). Employee is required to have intermediate level skills in Active Directory Administration and Software client packaging.     MIS Ntwk Assoc Mtg Dates: July 12th - Tues Reg Mtg - 6 pm - Berman Larson Kane Offices, Paramus - DO NOT use GPS for directions - Get dir from BLK site - Bring 15 copies of your resume

__._,_.___

Reply to sender | Reply to group | Reply via web post | Start a New Topic

Messages in this topic (1)

Recent Activity:

Visit Your Group

Switch to: Text-Only, Daily Digest • Unsubscribe • Terms of Use

.

__,_._,___