| Director, Technical Services |
| Description | Job Title: Director, Technical Services
Department: IS - TS
Reports To: Assistant Vice President, Technical Services
Position Summary:
Hands-on Senior IT Manager with extensive Windows, Cisco, virtualization, storage and, Desktop support services management experience. Role includes the planning, installation and maintenance of all systems and storage infrastructure for a mix of production and development environments. Technical acumen, detailed oriented, team building, monitoring, experience with building and execution of systematic approach to planning/deploying/maintaining of mission critical systems, and strong management leadership are key ingredients to being successful in this role.
Essential Duties and Responsibilities:
• Supervise and manage all aspects of technology infrastructure including e-mail (MS Exchange), storage technologies, virtualization technologies, backups, virus protection, patch management, asset management, phone systems and desktop/laptop infrastructure.
• Manages team of Network/server group and Desktop services group now and Telecommunications group in future.
• Provide subject matter expertise in the design/implementation/support/enhancements of Storage Area Networks, highly available systems, system performance management/tuning, capacity management and planning, server virtualization, and other infrastructure best practices.
• Setup effective desktop/laptop Image management and desktop virtualization
• Streamline the desktop/laptop software update/upgrade process by automating it.
• Manage and maintain backup and recovery system in accordance with corporate backup and retention policy.
• Maintains company Disaster Recovery Plan including testing.
• Daily, Weekly, Monthly backup completion reviews/certification and quarterly audit completion.
• Maintains company Disaster Recovery Plan including testing.
Vendor management for new technology procurement, support contract renewals and data center management
• Manage and direct staff in design, implementation, and maintenance of both LAN/WAN(network) and desktop architectures.
• Develop strategic plans and identify key success factors; set priorities and allocate the resources to achieve corporate, business and function goals.
• Research, introduce, and recommend new technology that ensures systems technology keeps pace with new products and industry directions
• Create a strategic networking, server and helpdesk Support plan/program that will support business information needs, ensuring the plan is developed as a cooperative effort between functional business areas, IT and end users.
• Identify and prioritize the critical IT business needs & solutions
• Develop and implement IT policies and procedures as it relates to the organization and make sure they are being followed
• Project management, job scheduling and resource allocation planning and monitoring to provide status updates daily/weekly and monthly to Project Management and IS senior management.
• Monthly inventory update and quarterly audit completions
Work Experience/Qualifications:
More than 8 years of relevant experience required.
Education Requirements:
Employee is required to possess Bachelors Degree. Employee is preferred to possess a license in A+
Technical Skills:
Employee is required to have advanced level skills with Microsoft Server OS (Windows 2003) . Employee is required to have intermediate level skills in: Active Directory Administration, Exchange/BES/Email Encryption, SCCM/SCOM, Citrix and VMware |
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