PLEASE APPLY DIRECTLY TO loutsai@gmail.
POSITION: Technical Writer
REPORTS TO: Associate Director of Technical Production
DEPARTMENT: Time Inc. Information Technology
BASIC FUNCTION:
The Technical Writer coordinates with team members to write, edit, and manage the team's documentation and knowledge base. This roll works closely with technical leads and template architects in authoring documentation and facilitating document management through the project Wiki.
The Technical Writer must be able to write and communicate clearly, and to understand and interpret highly technical concepts. The position requires attention to detail in accuracy, format, and usability, as well as adherence to Time Inc. style guidelines and familiarity with all aspects of the Software Development Lifecycle (SDLC) process.
PRIMARY RESPONSIBILITIES:
The Technical Writer has one or more of the following responsibilities:
Documentation
• Familiarity with generally accepted principles in technical documentation
• Ability to strengthen knowledge base by presenting documentation in appropriate formats
• Effectively interview key Subject Matter Experts (SMEs) and other knowledge contributors to develop documentation
• Conduct research necessary to produce accurate, comprehensive documents
• Assist in building documentation infrastructure per project as well as for overarching, cross-project team concepts
• Edit shared documentation and provide peer review as needed
• Format documentation for collaborative Wiki environment
• Create and format graphics for knowledge share
• Create and format information and data flow diagrams
• Create, format, and/or edit presentation materials
Other
• Review functional and technical specifications for completeness and accuracy
• Provide level of effort estimates to team leads
• Assist as needed in SDLC support efforts, such as informal quality assurance testing
• Assist in training efforts as needed
• Assist in API knowledge share
Methodology
• Adhere and contribute to standards and guidelines as set by Time Inc.
• Research and analyze technology in both stand-alone and integrated context
• Analyze and implement process improvements for document sharing
• Analyze subject matter and audience, and adjust documentation tone and technical scope accordingly
• Adhere to common publishing guidelines with respect to distribution and document version control
JOB-RELATED QUALIFICATION STANDARDS:
• Excellent writing, communication, and organization skills
• Ability to identify complex information needs of target audiences
• Develop and manage documentation plans
• Ability to use and author documentation in Wikis
• Communicate technical solutions to non-technical audience
• Base familiarity of front-end development technologies including HTML/XHTML, CSS, JavaScript, AJAX, JSON, and DOM Scripting
• Solid understanding of web best practices and web standards
• Sensitivity to general Internet site goals such as performance optimization and search engine optimization
• Expert in Microsoft Word, PowerPoint, and Visio
• Experience with WYSIWYG HTML authoring tool such as Dreamweaver
• Experience with imaging software and screen capture utilities
• Experience with knowledge management systems
• Familiarity with multiple browsers and platforms
• Familiarity with broad principles of Web 2.0 and Semantic Web
• Proficiency in technical and process problem-solving, as well as root analysis
• General knowledge of principles of technical design and workflow of SDLC
• Work with limited supervision
Education:
BA/BS degree in Computer Science, Information Systems, or related field
Work Experience:
• 3+ years work experience as a technical writer
• 2+ years working in a software development environment
Other Requirements
• Communicate effectively and tactfully with all levels of personnel, both in verbal and written modes
• Organize and schedule work effectively
• Work well under time constraints
• Customer service-oriented
• Ability to work in a team environment that requires collaborative solutions across functional teams
• Ability to handle and prioritize multiple project initiatives
• Maintain confidentiality
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