Messages In This Digest (2 Messages)
- 1.
- Meeting: Tomorrow - The Breakfast Club NJ - Saturday January 8, 2011 From: Brian Mecca
- 2.
- Helpdesk Manager Princeton NJ From: Craig Goldberg
Messages
- 1.
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Meeting: Tomorrow - The Breakfast Club NJ - Saturday January 8, 2011
Posted by: "Brian Mecca" Brian.Mecca@yahoo.com bd_mecca
Fri Jan 7, 2011 5:57 am (PST)
Start your new year off right with a networking event. Mark your calendars now
– Jean E. Baur, Career Coach & Author will be our featured speaker at the next
meeting of The Breakfast Club NJ on Saturday January 8, 2011.
This Month's Topic: Why People Get Stuck When Hit with Job Loss
"Whatever you think you can do or believe you can do, begin it.
Action has magic, grace and power in it." Goethe
About the Speaker: Jean Baur, a Senior Consultant with Lee Hecht Harrison and
more than 16 years as a career counselor, will discuss why people often get
stuck when experiencing job loss and how to move forward in this complicated and
important process. She'll share case studies that illustrate what others have
done to succeed, talk about the most frequent obstacles and what you need to
have in order to run an effective job search campaign. Lastly she'll give tips
for moving forward, whether you're in the first days of transition or have
been searching for months. She'll have copies of her newly released book,
"Eliminated! Now What? Finding Your Way from Job-Loss Crisis to Career
Resilience" and will also give participants copies of some of her key materials.
For more information on either Jean's background or her book, please visit
www.JeanBaur.com
As the author of numerous career transition articles, Jean Baur has a new book
titled, Eliminated! Now What? Finding Your Way from Job-Loss Crisis to Career
Resilience, coming out in November of 2010 (JIST Publishing). In this empowering
guide, she helps people experiencing job loss understand what to do in the
first, mind-numbing days of unemployment, how to put together a strong
foundation for job search success, and develop winning strategies to achieve
their goals. Full of case studies that reveal the ups and downs of this critical
process, Eliminated! Now What? acts as a coach or a good friend guiding you
along your journey.
Jean is a Senior Consultant with Lee Hecht Harrison, a leading outplacement
firm, and has also worked extensively as a writer, coach and corporate trainer.
Jean partners with clients of all functions and levels to help them identify and
leverage their strengths, develop structure for the search process, create
effective implementation plans and identify measurable success factors. Jean's
trademark is her energy and creativity. She likes nothing more than helping
clients realize their full potential. For more information and to view a sample
chapter of her new book, visit her website at www.JeanBaur.com.
Networking begins at 7:30 am, meeting starts promptly at 8:00 am.
Be sure to tell your friends and bring them along. Be a part of our growing
network of Job Seekers, Hiring Managers, Recruiters, Career Coaches, and people
who want to be able to help themselves and each other.
Event Location:
DaysHotel Conference Center
195 Rt. 18 South
East Brunswick, NJ 08816
732-828-6900
Information on The Breakfast Club NJ: (www.thebreakfastclubnj.com)
There is information below on the location, other information, etc. There is a
meeting fee of $10 to help us cover the cost of the hotel conference room for
the meeting.
Go to http://www.thebreakfastclubnj. for more information and how to join thecom
Yahoo group. You can join the yahoo group at anytime; you do not need to have
attended a meeting. You can also attend meetings at anytime without having
joined the yahoo group.
If you have any questions, please let me know (brian.mecca@yahoo.com ) or send an
email to Info@thebreakfastclubnj.com
We look forward to seeing everyone let's make this a great meeting for our
members that are in transition and welcome those that have landed
Meeting Format:
7:30 to 8:00 - Open Networking
8:00 to 8:15 - Welcome and housekeeping
8:15 to 9:30 – Presentation by the guest speaker
9:30 to 11:00 - Elevator Pitch - 30 Seconds about yourself, who you are, what
you are looking for, target companies (3-4), how we can help you, how you can
help others.
11:00 until you choose to leave - Open Networking, follow up with people you
are interested in meeting following their elevator pitch, exchange business
cards, peruse the library, arrange follow up meetings, etc.
1 - Make sure you come with the 30 second elevator pitch - honed - including
your targeted companies, your value proposition, etc.
2 - If you are not already a member of our linked in and Facebook groups please
join
3 - Once linked to our groups - link to each other - a strong network is a vital
component to a successful job search
4 - If you are a member and new to transition send a brief message to the group
(from the email you joined the breakfast club from)
thebreakfastclubnj@yahoogroups. introducing yourself - and what companiescom
you are targeting - we have 2500+ members that will respond with help where they
can
Best regards,
Brian Mecca
The Breakfast Club NJ
Meeting Welcome and On-boarding Coordinator
Senior Manager, Infrastructure and Technology
LinkedIn: http://www.linkedin.com/in/brianmec ca/
Keep the faith, keep networking, never give up, never say die.
That position you are looking for may be just around the corner, but you have to
go look for it, it is not going to come to you.
- 2.
-
Helpdesk Manager Princeton NJ
Posted by: "Craig Goldberg" cgoldberg@friedmanwilliams.com cgrecruit
Fri Jan 7, 2011 12:36 pm (PST)
My Client in Princeton NJ has an immediate full time need for a Help Desk Manager. If you are interested in learning more about this opportunity please send me your resume.
Job Summary:
The Helpdesk Supervisor is responsible for ensuring an outstanding level of customer service by providing direct IT support to end users by coordinating the daily work of the Helpdesk. The Helpdesk supervisor will possess a technical background, excellent communication skills as well as knowledge of IT infrastructure LAN/WAN platforms, ISP provisioning, configuration and monitoring, helpdesk support, tech writing and other related disciplines. The Supervisor will perform basic setup, support and troubleshooting of stand-alone and network computers, software and peripherals.
Responsibilities:
* Supervise the Helpdesk support staff by defining and establishing schedules, setting priorities, providing support/direction and dealing with administrative issues as needed.
* Work within the organization to promote excellent customer service, effective response times and provide expert insight into general support issues. Enforce quality of service guidelines for dealing with customers, completing services and overall customer satisfaction.
* Ensure that staff provides timely and courteous customer service to end users by fielding Helpdesk calls and resolving technical issues.
* Create user accounts and manage access control based on company policies.
* Responsible for leading the Helpdesk in engaging in more proactive planning and support and organizing the Helpdesk to be flexible and adaptable in meeting the changing needs of the organization.
* Responsible for leading the Helpdesk in providing basic end-user technical support including, but not limited to, virus/spyware removal/detection, configuring hardware, performing hardware/software installations, troubleshooting and correcting H/W and S/W problems and resolving day-to-day system problems in data, voice and video networks.
* Analyze and identify trends in issue reporting and develop preventative solutions.
* Proactively identify process improvement opportunities and support continuous improvement initiatives under direction of Infrastructure Manager.
* Escalate issues appropriately, keeping manager informed throughout resolution process.
* Train users in local area network, application and videoconferencing usage.
* Ensure adherence to defined policies and procedures. Create and maintain documentation of IT infrastructure, regulatory or development, as appropriate.
* Set goals and objectives for Helpdesk support staff and perform annual performance reviews.
* Identify team training needs and oversee team development plan.
* Engage in formal and informal knowledge transfer.
* Other duties as assigned by management.
Education and Experience
* Bachelor's degree in Engineering or Computer Science preferred; Certification and/or equivalent combination of relevant education and/or experience.
* 5+ years experience supporting software and hardware in an Information Technology department with at least 3 years working in a 24x7 environment.
* Minimum 2 years experience supervising a Call Center/Helpdesk.
* Experience installing and supporting Windows 7, XP and Vista, Active Directory, Microsoft Office, PC deployment, anti-virus management, remote user networking and support, VPN, TCP/IP troubleshooting.
* Knowledge of IT Infrastructure LAN/WAN platforms.
* Experience in TELCO is highly preferred.
Craig Goldberg, Senior Technical Recruiter
Friedman Williams Group
300 Craig Road | Manalapan, NJ 07726
732.409.6900 | cgoldberg@friedmanwilliams.com <mailto:jfriedman@friedmanwilliams.com >
www.friedmanwilliams.com<http://www.friedman williams. >com/
NEW JERSEY I NEW YORK
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