| CONTACT: Sue McLean, The Connors Group Inc. 201-317-2271 |
| Salary range, $170-180k Provides day-to-day management and contact for Corporate Center groups including O&S Technology, CAO, Legal, Compliance, Global Sourcing, Real Estate, Corporate Security, Aviation, eBusiness, and Enterprise Tools, proactively ensuring that everything within operations runs smoothly for the account and communicating with Corporate Center when issues arise. Tracks account volumes and types of services forecast. Resolves issues escalated by the account team. Provides management and delivery of new services to the Corporate Center account and translates service level requirements into service level objectives Oversees and manages the delivery of IT services / solutions to meet client's needs on-time and within budget; adheres to two-way customer service level agreement. Oversees implementation of policies, procedures and guidelines to achieve service objectives; maintains a highly available and efficient operational environment which ensures security and integrity of system data. Works closely with leadership and Global Infrastructure peers to achieve overall operational effectiveness of the IT Infrastructure operations – meeting the delivery and availability needs of customers supported. Works with Service Management and Service Excellence to ensure adherence to ITIL practices in all locations – incident management, change management, asset management, etc. Acts as the primary logistics process facilitator between GIU and account.. Receives complaints from end users of services and works to ensure issues are addressed appropriately, escalating as necessary to ensure customer satisfaction is achieved in the most cost efficient manner. Serves as a stakeholder in the two-way service level agreement, ensuring that service level targets are achieved and service improvement plans are developed, where appropriate. Ensures that the Service levels provided by the Delivery Organizations are in line with the Service Level Agreements for designated IT Services. Oversees service measurements and reporting. Manages the planning of project management resources. Position Requirements: Leadership Skills Strategic orientation, managing vision and purpose and global mind-set. Ability to build enduring partnerships and teamwork across multiple areas of the company and with external constituents. Developing organizational capabilities. Proficiency in problem solving and organizational agility. Steadfastly pushes self and others for results. Strong influencing, negotiations, and communications skills. High focus on understanding and meeting customer account's strategic needs. Technical Skills Strong infrastructure operations background. Business/customer relationship management skills. Global general management experience. IT service management / ITIL experience. Other: Ability to communicate and operate in the position geographic location. |
MIS Ntwk Assoc Mtg Dates
Aug 6th - Tues - Reg Mtg - 6 pm Offices of Berman Larson Kane - Bring 10 copies of your resume - Don't use GPS for Dir to BLK Offices - Go to BLK site for directions
Aug 13th & 20th No Mtgs - Vacation
Sept 24th - Tuesday - Dinner Mtg - Recruiter Night Out
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