If interested, respond to jobs@inetu.net
System Support Specialist – 1st, 2nd, and 3rd Shift
INetU Managed Hosting
Job Snapshot
Location: Allentown, PA 18109
Employee Type: Full-Time Employee
Industry: Computer Hardware, Computer Software, Internet - ECommerce
Manages Others: No
Job Type: Customer Service, Entry Level, Information Technology
Experience: Not Specified
Travel: None
Relocation Covered: No
Posted: 10/30/09
Description
COMPANY DESCRIPTION: INetU Managed Hosting (www.inetu.net) was founded in 1996 and is a leader in business web hosting solutions. We provide our clients with high levels of support, a world class hosting network, fantastic customer service and the assurances that come with a SAS 70 Type II and Visa Certified PCI DSS Compliant network. Our specialty is managed hosting, which consists of providing the client with management and support on the server hardware, network and operating system software levels. Our services go beyond traditional managed hosting into the application and database layers to help our clients achieve the goal of maximum site performance for their end users and their bottom line. Some of our high profile clients include Hallmark, the American Red Cross, the United Nations, Microsoft, InfoSys, Northrop Grumman and DreamWorks. Our dedication to business support has earned us a 96% client satisfaction and allows our clients to Think Outside The Server(tm) to develop a stronger, more profitable businesses.
JOB DESCRIPTION: INetU has an opening for a System Support Specialist to assist our clients and help in the growth and management of our network. Candidates will provide telephone and email technical support to our clients, oversee systems monitoring, and perform scheduled tasks and maintenance. Opportunities exist to work independently on projects. We are not a call center. Our clients run sophisticated environments, therefore a high level of technical ability and potential is necessary to succeed here. Ability to work effectively with minimal supervision is required.
NOTE: Must be able and willing to work weekends and holidays. This job is a member of the team that provides 24 X 7 X 365 on-site support and administration coverage. We currently have openings for 1st, 2nd, and 3rd shift.
Requirements
- The desire and ability to become a triple threat in networking, Windows, and Unix environments.
- A solid understanding of common Internet protocols such as HTTP/S, DNS, FTP, SMTP, POP, IMAP and SSH
- Excellent diagnostic abilities and problem solving skills
- Some College/College Degree Preferred or equivalent experience
- The ability to communicate clearly and effectively with clients via phone and e-mail
- The desire to help people solve their complex problems by being courteous, professional, and determined.
- The understanding that a client's perception of the quality of service we provide IS the quality of service we provide.
- Desired Windows Server experience includes the following:
Understanding of Windows Server Administration and security for 2000, 2003, and 2008
Familiarity with Microsoft IIS, Exchange, SQL Server, backup and recovery procedures.
MCP, MCSE, or MCITP Certifications are a plus.
- Desired Unix/Linux experience includes the following:
Knowledge of Unix command line is essential
Experience with Red Hat Linux including its installation, configuration and maintenance
Experience with FreeBSD including its installation, configuration, and maintenance
Familiarity with Apache, MySQL, qmail, backup and recovery procedures (you forgot the root password and you have physical access to the machine, what do you do?)
RHCE, RHCT, or LPIC certifications are a plus
-Desired Networking experience includes the following:
Familiarity with LAN technology (Can you distinguish a MAC address from a default gateway from a subnet mask?)
Familiarity with TCP/IP (Can you name at least one difference between TCP and UDP?)
Familiarity with firewalls and VPNs (e.g. being able to determine if a firewall is blocking access)
-Optional skills and interests
Desire to learn about load balanced and high availability environments using hardware based solutions
Knowledge of NAS and SAN technology
Experience with scripting (e.g. shell, vbscript) or programming (e.g. perl, Python, PHP, java, C, C#)
Database high availability architectures such as mirroring, replication, clusters, and DRBD.
A home network that would shame most corporate networks (10G or Gig Ethernet, DIY SAN/NAS, clustered file servers, multiple terabytes of on-line storage, UPS protection, etc.)
-The inherent desire to fix things permanently and not place on band-aids, tempered with the realistic notion that "perfect is the enemy of the great."
-The willingness to settle inter-office technical disputes by placing wagers with determinable outcomes with the payout being a chilled beverage from the soda machine purchased by the loser.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met ba an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl in confined spaces; talk or hear; taste or smell. Specific vision abilities required by the job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
This job is considered Medium Work requiring the exertion of up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
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