| *IT Service Delivery Manager - Stamford, CT* · Data IT are one of the eight global streams within IT, and provides technology and business process support to the Operations function. This includes a broad range of stakeholders throughout the Investment Bank including the Front Office business lines, Finance, Operations, Credit and Legal & Compliance. The applications deployed by Data IT enable the sourcing and distribution of high-quality instrument, partner and reference data throughout the firm. · The Data IT applications portfolio consists of currently 30 applications, 13 of them labeled as business survival critical. Technologies used are Sybase and Oracle databases mainly on Unix systems. Additional technologies used range from IBM Mainframe to Linux, J2EE environment with Web Sphere and Tomcat, Informatica as ETL tool, Autosys as scheduler and Business Objects for reporting. · Data IT provides daily operational support for these applications through a two tiered Service Delivery team. This role is to manage the US Level 2 SD team, directly managing four team leaders, whom each have between 1 and 3 support analysts reporting directly to them. This role reports to the Global Head of Data IT SD, and has 5 main elements: *Team Management:* directly managing the US team, and providing technical and process leadership to the wider Data IT SD team *Service Delivery:* managing serious incidents, ensuring problems are followed up with the relevant teams and resolved, identifying and delivering on opportunities for service improvement *Change Management:* working with Application Development and Infrastructure teams to ensure production readiness criteria are met for planned changes, with SD prepared to support implementations *Service Assurance:* ensuring application and support service levels are maintained (such as availability, performance, incident and request resolution times, etc), capacity reviews are performed, BCP plans are maintained and tested, Operational Risk and Audit reviews are completed on time, and upgrades to infrastructure are planned and performed *Client Relationship Management:* interacting with local clients and stakeholders, to ensure service and team performance is optimal The role will include regular on call duty and weekend release oversight work on a rotational basis. * Requirements: * · Knowledge of software development methodologies and best practices, including agile methodologies & ITIL. · The ability to master new technology, and effectively adapt knowledge and skills · A depth and breadth of technology skills, with experience of managing service delivery that is dependant on the below technologies (listed in priority order): · Database technologies (Oracle, Sybase, SQL Server) · Web framework technologies (J2EE, .NET, Struts, Websphere) · Job scheduling technologies (Autosys, cron) · ETL technologies (Informatica, Ab Initio) *Preferred Qualifications: * · Excellent communication skills, both verbal and written, with the ability to interact well with both Business users and technical personnel, and resolve any conflicts between teams · A proven ability to independently manage a team of other managers/leads · The capability to work collaboratively in a mixed resource global team, or independently on your own. · The skills to mentor, develop, coach and lead teams both within and outside of your management reporting line · An interest/knowledge of reference data. · Strong analytical and problem solving skills, to enable timely resolution of system problems. · The ability to question and challenge the change plans put forward by all teams, to ensure application stability · A history of proactively seeking ways to provide a better service e.g. implementing new products or enhancements. *Vishal Mehta* *|* *Senior IT Recruiter * *Andiamo Partners* | *15 Broad Street, Suite 1024,** **New York, NY 10005* *Direct: 646 747-5164* | *Main: 212-488-1595 | Fax: 646 896-1023* vishal.mehta@ www.andiamopartners MIS Ntwk Assoc Mtg Dates: July 20th - Tues - 6 pm - NEW LOCATION - BERMAN LARSON KANE (BLK) 12 Route 17 North, Suite 209 Paramus, New Jersey 07652 - Do not use GPS - go to BLK site for directions - Bring 20 copies of your resume - 201.909.0906 - plan to have dinner with us afterwards |
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