IT Help Wanted: [itroundtable] FW: Job Opportunity with my client--Help Desk Admin (Level 2) @ 100% Travel position

Thursday, May 26, 2011

[itroundtable] FW: Job Opportunity with my client--Help Desk Admin (Level 2) @ 100% Travel position

From: HARI HARAN [mailto:hari@vortalsoftusa.com]
Sent: Thursday, May 26, 2011 5:26 PM

Subject: Job Opportunity with my client--Help Desk Admin (Level 2) @ 100% Travel position

Hi,

My name is Hari Haran; I'm a Recruiting Consultant with VortalSoft. I found your resume online and I have an opportunity that appears to match your skills. Please review the job description below and let me know if you are available and qualified for this position, Also fill up the details given below.

This position is a Job: Help Desk Admin (Level 2) and long term contract and located at 100% Travel

Rate+ Expenses

Intermediate

Responsible for planning, developing, installing, configuring, maintaining, supporting, and optimizing all desktop, voice, video, and, network hardware, software, and communication links. The person will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required. Manage servers, including e-mail, print, and backup servers and their associated operating systems and software. Administer all network hardware and equipment, including switches, hubs, and UPSs. Ensure network connectivity of all workstations. Administer all equipment, hardware and software upgrades. Practice asset management, including maintenance of component inventory and related documentation and technical specifications information. Administer and maintain end user accounts, permissions, and access rights. Administer add, move, and change requests from end users as well as new line installations as required. Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems. Generate telecommunications usage and inventory reports as required.

Working knowledge of Active Directory in a multi-domain forest.

Intermediate

Experience with an enterprise help desk ticket system such as Remedy, Track-IT, etc.

Intermediate

Experience supporting Windows XP desktops, both hands-on and remotely.

Intermediate

Experience supporting Microsoft Office 2007 with elevated knowledge of Microsoft Outlook configuration and operation in a Microsoft Exchange environment

Intermediate

Experience supporting Internet Explorer 7 & Internet Explorer 8.

Intermediate

Experience in a TCP/IP environment

Intermediate

Experience using Remote Control applications to support customers, preferably Altiris Remote Control and Windows Remote Desktop

Intermediate

Experience administering Blackberry devices on a Blackberry Enterprise Server.

Intermediate

Experience troubleshooting VPN/connectivity issues

Intermediate

Experience with networking. Knowledge of command line utilities available to troubleshoot reported network issues.

Intermediate

Outlook 2003/2007 Troubleshooting and Configuration

Intermediate

PC Desktop/Laptop Hardware Troubelshooting and Repair

Intermediate

MFP/Print Server Troubleshooting and Repair

Intermediate

Network + / A + Certification or Better

Intermediate

Here are some details regarding the Level 2 Support Traveling team:

Onboarding/Orientation will take 2-3 days and will be in Hanover, MD (10 minutes from BWI)
Onboarding will consist of:

HR Orientation / Paperwork completion / Training Orientation à Day 1
Project Orientation à Day 2
Proof of Citizenship (valid Passport or Birth Certificate (with raised seal) and valid government issued photo ID)
Receipt of Assets (PC, switch, hub, etc.)
The consultant must stay at one of the preferred hotels (Aloft or the Element which is right next door to the office. ITT has special rates at both hotels. Please make sure they mention ITT when they book their room.)
No car necessary, have them take a taxi to/from airport.

This is POSSIBLY a continuous traveling position. They would like for these candidates to be prepared to work 4-6 weeks continuous. The work week is Thursday – Tuesday and Wednesday will be an off day. They could travel to their home base on Tuesday night but must be at the next location on Thursday morning. Work weeks are 40 or 48 hours. It is not a typical 8 hour work day… could be 12 hours one day and 4 hours the next day.
Work week looks like the following:

Thursday à Onsite support team arrives at physical location. Preparation
Friday à Onsite support team works with Team Lead in preparation of weekend activities
Saturday/Sunday à Fixes and Support
Monday/Tuesday à Work directly with end users on fixes and support
Tuesday evening à travel to next location or home
Wednesday à OFF

If a consultant decides to travel to next location rather than travel to home base, his expenses will be covered (hotel, meals)
If a consultant travels to home base on Tuesday then to next site on Wednesday, his expense will be covered.
If a consultant travels to a different location (not home base or next site), no expenses will be paid
Expenses à it will be the responsibility of the supplier / consultant to book flights and hotels.

Airline Tickets – reasonable cost. i.e. don’t book American because you are elite and have Delta be 50% cheaper
Hotels – Hotel names will be provided and they must call directly to get ITT negotiated rate.
Rental Car – One car per team. There are some remote locations from physical location that will need to have someone drive to and assist with any issues
Airport Parking – covered
Mileage to/from Airport – covered (@ .51/mile)
Taxi – If a consultant would rather take a taxi to/from the airport to home, it is covered up to $75/each way.
Meals – there is a maximum allowed per city (GSA sets maximum daily reimbursement rates for lodging, meals, and incidental expenses). See http://www.gsa.gov/portal/category/21287 for details. This covers Meals and Incidental Expenses (M&IE).
Laundry will be covered at a reasonable cost ONLY for those who travel more than 2 weeks continuous
Visas for international travel – covered
Mileage to/from work location – rather than fly, the consultant can drive and will be reimbursed @ .51/mile.

International Team

There are teams that will be traveling to Canada, Mexico and South America. Please ensure we support language requirements (French Canadian for Canada, Spanish for Latin America/Mexico and Brazilian Portuguese for Brazil). One of the team members must speak the required language.
Ensure their passports are valid for a minimum of 6 months.
Once the team finds out where they are traveling, it will be their responsibility to get necessary visas (expensable item) and if necessary they can put a rush for the visa (expensable)

Travel schedule should be complete early next week.

Please fill the details below:

Full Name:

Contact number:

Email:

Current location:

Rate:

Availability:

Face to face Interview Availability:

Work Authorization status:

Interview availability:

Willing to relocate or travel:

Please note the hiring manager is ready to review resumes immediately; therefore please respond back to me as soon as possible with your updated resume in MS Word format.

If you are interested in learning more about this opportunity please either call or email me so we can discuss this position further.

We look forward to working with you!

Regards,

Hari haran.S

VortalSoft Inc.,

100 Davidson Ave, Ste#300,

Somerset, NJ 08873

Phone: (732) 377-1014

www.vortalsoft.com

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