[itroundtable] Fwd: Webinar: Malcolm Fry - Making ITIL Work for You

 

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From: TechRepublic Enterprise Spotlight <newsletters@techrepublic.online.com>
Date: Wed, Aug 3, 2011 at 1:12 PM
Subject: Webinar: Malcolm Fry - Making ITIL Work for You
To: lutzpf@gmail.com

Manage my newsletters | Unsubscribe TechRepublic Enterprise Spotlight August 3, 2011

If you are having trouble reading this email, read the online version. Hello peter Incident management is the foundation of IT service management and the most visible connection between IT and the rest of the business. Yet, service desks today too often have become tangled in heavy processes and broken technology, resulting in unhappy users. There's a better way. ServiceNow is pleased to partner with Malcolm Fry for a discussion that will explore how embracing an agile approach to ITIL is the key to achieving success in ITSM. Malcolm will outline his fresh, light approach using incident management as an example, and describe the recent efforts to simplify ITIL with the release of the 2011 Edition. Simplify. Demonstrate. Repeat. Success boils down to delivering speedy results. Malcolm will give you guidance on how to do it. Register Now - seats are limited! Malcolm Fry and the ServiceNow team Join Malcolm Fry to learn the "ITIL Lite" approach and 3 steps to success: Simplify Demonstrate Repeat Check out his video intro and Register Now. Wednesday, August 10 8:00 am PDT, 11:00 am EDT, 15:00 GMT ServiceNow respects your right to email privacy. We do not sell our email lists. Occasionally, ServiceNow will send an email notification of offers, events, news or discounts. If you would like to unsubscribe from receiving this information from ServiceNow, select this link. We will process your request within 10 days. ServiceNow is located at 12225 El Camino Real Suite 100, San Diego, CA 92130 or on the web at www.service-now.com . Click to read our complete privacy policy. To assure you continue to receive e-mail from ServiceNow, please add the domain service-now.com to your Safe Senders List.

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Peter Lutz

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"Bridging the gaps between Business and Information Technology"

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