Thursday, August 4, 2011

[itroundtable] LEAD: Mgr Tech eComm Apps Supp - NY - Vendor Mgmt

 

Manager, Technology eCommerce Application Support

Friedman Williams Group  - New York, New York
Monday, August 01, 2011

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New York, NY
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Reports to Director, IT eCommerce

Key Responsibilities:

Application Support:
• Responsible for managing application support for IT eCommerce platforms
• Manage Level-2 support team and ensure appropriate adherence to service levels
• Manage issue resolution process for any application production problems for these platforms
• Coordinate with production support team, 3rd party vendor team and other development teams to ensure prompt problem resolution
• Provide root cause analysis, temporary and long term fixes on system issues. Must be able to debug production issues and recommend solutions
• Provide accurate, concise and prompt communication to Business stakeholders on system issues and fixes.
• Proactive application and services management, delivering continuous application or process improvement and root cause elimination of problems
• Maintain an up to date record of production issues using a Problem Management utility (such as Jira)
• Analyze performance and capacity issues with systems / applications software and/or application components.
• Create & maintain operational procedure/runbook for production support team
• Ensure appropriate production processes and quality metrics are in place for the application, platform, and service.
• Manage the end-to-end change control function, oversee vendor relationships, and maintain SLAs at an application / platform level.
• Inform functional and IT teams of status, issues and resolutions to support efforts
• Maintains knowledge base/Technical documentations
• Manages and maintains access control to all systems

Technical Development Management:
• Provides technical direction for the development, design, and systems integration for internal client engagement from definition phase through implementation.
• Properly architect the Global VS Local code structure to maximize code reuse across all brands to reduce maintenance efforts.
• Creates and executes development plans and revises as appropriate to meet changing needs and requirements.
• Reviews work of development team.
• Easily recognizes system deficiencies and implements effective solutions.
• Keeps project manager well informed of status of development effort and serves as liaison between development staff and project manager.
• Owns the development lifecycle and is responsible for managing technical risks throughout the project.
• Communicates and enforces coding standards
• Performs code reviews and mentors junior developers.
• Manages technical resources within budget and project schedule.
Other Duties:
• Facilitates team and internal client meetings effectively.
• Holds regular status meetings with development team.
• Keeps development team well informed of changes within the organization and general corporate news.
• Understands how to communicate difficult/sensitive information tactfully.
• Facilitates effective team interaction.
• Effectively utilizes each team member to his/her fullest potential.
• Keeps track of lessons learned and shares those lessons with team members.

Key Qualifications (Must Have):
• Bachelor's degree required
• Minimum of 10 years of relevant experience in providing large scale customer-facing web solutions
• Experience with 24x7 operations.
• Management of medium (8+) to large teams and significant ($1M+) budgets
• Strong programming/software engineering background (Must be hands-on)
• Requires extensive experience overseeing geographically distributed and culturally diverse teams
• Strong project management and team management skills e.g. planning, budgetary control, people management etc
• Experience in implementing quality guidelines, standards and procedures
• Outstanding organizational, communication, and interpersonal skills, including ability to work with engineers and executives.
• Proven leadership capabilities with matrix teams and ability to drive issues to closure.
• Excellent analytical and problem solving skills.
• Flexible and able to learn quickly in a dynamic environment.
• Experience with multi-tiered system operations, including web, application and database operational support & services.
• Hands-on experience in Unix, Perl, JAVA, J2EE, .Net, SQL Server, Oracle and writing scripts for these environments

Other Qualifications (Preferred):
• Prior experience working with Demandware eCommerce platform
• Previous experience in Managing Production Support in large scale eCommerce or other mission critical applications
• Vendor management experience
• Familiar with agile development methodology

New York, NY
New York, New York


Resumes to cgoldberg@friedmanwilliams.com


MIS Ntwk Assoc Mtg Dates:

Aug 9th - Tues Reg Mtg - 6 pm - Berman Larson Kane Offices, Paramus - DO NOT use GPS for directions - Get dir from BLK site - Bring 15 copies of your resume

Aug 30 - Tues - No Meeting Labor Day Holiday

Sept 6 - Tues - No Meeting Labor Day Holiday

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