Please contact Lori Magee @ Talon if you are interested or know of someone looking to make a change.
Lori Magee
609-454-4810
lmagee@talonpro.com
Responsible for developing a Quality Assurance strategy that meets current and evolving regulatory requirements, improves the quality of new and legacy products and systems, and creates a culture of service and product quality that permeates the systems organization.
Evaluate the quality processes, software development lifecycle (SDLC), and security policies for both the existing complex legacy systems environment as well as new application development, and lead the creation of a quality assurance framework that will ensure that all applications and systems have the reliability, robustness, and scalability needed to enable and support the continued growth of the business.
Revitalize the PMO function to provide effective oversight to programs and initiatives that will improve the quality and efficiency of the systems and technology environment provided to the business.
Will lead the development and technology infrastructure staff and their service capabilities to a higher level of maturity by implementing repeatable processes and quality metrics, encouraging adherence to quality methodologies such as 6-Sigma and ITIL, and development methodologies such as CMM, if necessary recruiting additional expert staff members where needed.
Will work in close partnership with key technology leaders to foster a customer-centric culture, build relationships with the internal clients, and develop an understanding of their business objectives, and to in turn convey the business impact and strategic importance of software development and IT operations to the Quality Assurance team.
Will build and maintain a positive working partnership with operations and the business leadership by continuously aligning the Quality Assurance initiatives to the changing needs of the business.
POSITION RESPONSIBILITIES:
a) Establish a partnership with the Director of Systems and key IT, Operations and business leaders that will support the go-forward business strategy by providing the quality management oversight necessary to stabilizing and optimizing the technology activities of the firm, and ensure that all applications and systems are technically sound and that the production environment operates at optimal levels of service.
b) Assess the operational and technology goals of in order to prioritize the development and delivery of quality assurance programs and frameworks that will stabilize and optimize the systems environment.
c) Optimize and Maintain the Overall Technology Capability –develop programs to ensure that all applications, systems and related infrastructure have the functionality and scalability necessary to enable and accelerate the continued growth of the business.
d) Develop and oversee technology maintenance programs to keep systems in line with good operating principles, operate to specification, and remaining fully secured.
e) Work with the Systems Infrastructure organization to develop a service oriented culture; encourage the adherence to ITIL-like principles and policies.
f) Work with the Systems Development organizations to create a quality oriented software development lifecycle (SDLC) such as CMM that minimizes product defects, data leaks, unplanned outages, ensures complete repeatability of processes and guarantees the integrity of product and system documentation and code.
g) Provide the context and leadership to motivate the Quality Assurance organization to achieve high levels of performance and job satisfaction. Establish clear performance goals and objectives for the Quality Assurance team to improve the service delivery and business relationships within their respective areas of responsibility; put metrics in place to assess and acknowledge their success. Provide direction and build the capabilities and bench strength of the team reporting into the position through coaching, mentoring and through hiring externally where needed in order to create a world class team. Hold strategic sourcing partners to similar talent requirements.
h) Create a Client Centric Culture – drive a passion for customer service throughout the organization by helping to create an awareness of how end to end quality processes and metrics impact the overall client experience.
i) Monitor departmental budgets and projects to ensure that results are delivered and approved plans are successfully implemented.
REQUIREMENTS:
Background – senior level experience managing large quality assurance groups in large scale, complex technology environments; experience in Financial Services or another highly regulated, customer oriented, technology-enabled business; experience operating in a SAS 70Type II compliant environment..
Technical Expertise – demonstrate a broad understanding of systems encompassing architecture, applications, networks and infrastructure.
Strategic Planning – experience in the creation, implementation, and evangelization of a strategic vision for quality management. Ability to structure and implement a strategic plan for improving the quality and reliability of the solutions being delivered and supported.
Service Delivery – ability to continuously monitor and improve the quality of service being delivered.
Ability to Put Metrics and Standards in Place – experience implementing ITIL, COBIT, or similar operations control processes and CMM or similar technology control processes and evangelizing their value to the systems infrastructure and technology organizations.
Ability to Create and Sustain a Client Focused Culture – demonstrate a strong passion for customer service (internal and external) and delivery/execution.
Outstanding Leadership and Motivational Skills – possess a willingness to empower as well as to inspire commitment and a positive attitude in your team. Proactively work with key personnel to ensure that quality management solutions continuously meet the evolving needs of the business. Ability to recruit, retain, motivate and develop a world class IT team. Must be a high-energy manager who is able to delegate and mentor effectively and engage as a direct contributor as needed.
Outstanding Communication, Influencing and Presentation Skills – ability to communicate with and to build effective working relationships across the enterprise. Demonstrated success in influencing key decision makers and business partners to gain their support and to build consensus for strategic vision for quality management and for the initiatives supporting it. Possess excellent, written, verbal, and presentation skills.
Organizational Skills – mastery of process design and process management principles; ability to develop channels for information to flow through the organization to ensure awareness of the status of projects and solutions.
10. Cultural Fit – ability to succeed in a very collaborative, dynamic and entrepreneurial environment. Possess the ability to shift gears quickly in an extremely fast paced and demanding environment in response to the changing needs of the business. Have a "Can Do" approach to problem solving.
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