IT Help Wanted: [itroundtable] Software Product Support Manager

Monday, March 15, 2010

[itroundtable] Software Product Support Manager

I believe this is based in Mahwah, NJ. Contact recruiter directly.

Scott Zimmermann

IT Manager - Desktop Support and Help Desk

HDI Certified Support Center Manager

ITIL V1 and V3 Certified

----- Forwarded Message ----
From: Harold Mayer <harold@mrcareers.com>
To: Scott.Zimmermann@yahoo.com
Sent: Mon, March 15, 2010 10:10:40 AM
Subject: Good Speaking with you

Hi Scott,

It was a pleasure speaking with you. As discussed, respond with an updated resume and we will help with your search. I have included information about the position.

Newly Created Role with a Stable and Growing Company. (expansion role)

Excellent Team and Working Environment, Tremendous Growth Potential.

Desired Skills/Experience:

<>Experience managing a team of engineers that remotely support customer's systems administrators external to the company.

<>Experience managing a team of engineers that support a Software Utility/Systems Utility for things like monitoring, security, performance, Back Up/Restore or Data Protection and Recovery that are used by technical users who are external to the company.

<>Hands On/Current Experience supporting O/S based software utilities on Multiple Platforms.

<>A technical background in a combination of Linux, Unix and Windows.

<>Scripting is a plus: Perl is preferred; Batch, Bash, Korn, PowerShell, VBScript are pluses.

<>Experience working in a sometimes stressful/mission critical environment with major emphasis on customer issues, problems, questions and troubleshooting.

<>Experience interviewing, hiring, mentoring and training engineers.

<>Experience working in a highly visible role that has frequent and direct contact with various departments and managers.

<>Experience building a team of support engineers who will support technical users who are external to the company.

Bachelor's Degree Required, Master's Degree Preferred.

Regards,