Event is open to men and women: WITI New Jersey Presents:
World Class IT Service
Tuesday, May 11, 2010
5:30-8:00 On the surface, one would not think there were many lessons surgical implant giant Stryker Orthopaedics could glean from a luxury hotel chain. But as VP of IT Brian Lurie learned after attending a Ritz Carlton customer service training session, his company must also place the same premium on customer service, whether it means providing a refund on the spot or flying across the country to provide critical tech support. Lurie talks about his company's effort to provide superior service to both internal and external customers by consistently exceeding expectations. He also shares his strategy for marketing IT to the business and encourages IT leaders to build customer loyalty by addressing problems promptly and well. Speaker(s):
Brian Lurie
VP Information Technology, Stryker Orthopaedics For more details, please visit: http://www.witi.com/newjersey/meeting.php?id=2422 Event Date and Venue
This event will be held from 5:30-8:00 on Tuesday, May 11, 2010 at: Chubb Group of Insurance Companies
15 Mountain View Road
Warren, New Jersey 07059 Speaker:
For the past 12 years, Brian R. Lurie has served as Vice President, Information Technology at Stryker Orthopaedics, the largest operating division of the Stryker Corporation with more than $6.5 Billion in annual sales. Lurie provides worldwide IT leadership for Stryker Orthopedics' four international manufacturing facilities and 140+ branch and agency distribution locations. Lurie's teams are responsible for all computer and communications requirements and has a core focus on customer satisfaction and response. In addition, Lurie is a founding member of Stryker's Business Technology Council, a cross-divisional Stryker entity. Lurie has more than 25 years of increasing experience in the field of information technology. He has received many accolades including the CIO Leadership Networks 2008 Top 10 Leaders & Innovators Award and Premier 100 Computerworld Magazine 2009. He is a Charter Board Member on the Temple University Computer and Information Sciences Advisory Board. He is also a technology guest speaker at the University of Pennsylvania and Columbia University. Lurie received a Bachelor of Arts degree in Computer and Information Sciences from Temple University and conducted post-graduate work at The University of Pennsylvania, Harvard University, and Gallup's Leadership Academy. About Our Sponsor(s):
About Our Sponsor:
 For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to business and individuals around the world.
Today, Chubb is the 11th largest property and casualty insurer in the United States and has a worldwide network of 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of "America's Most Admired Companies." Forbes listed Chubb as one of America's 400 best companies.
Chubb has emerged as a leader in the insurance industry not on the basis of its size or its longevity, however. Chubb consistently strives to build lasting relationships with its customers and 8,500 independent agents and brokers and to be the best at what it does—deliver unparalleled service and innovative, scalable and specialized products backed by financial strength and third-party endorsements.
 Have you taken a WITI Teleclass? Interested in becoming a member?
About WITI Founded in 1989, WITI is the leading Global Trade Association for professional, tech-savvy women, WITI is your resource for information and connections to a well-educated, talented group of women who are the buyers and decision-makers at their companies, organizations, homes, and on the net. WITI reaches more than 2M women in every industry worldwide. Collectively, WITI women purchase more than 3 billion dollars worth of technology for our professional and personal lives. WITI women work in large corporations, run their small businesses; we are professionals in every field who consider technology central to our businesses, careers and professions.
Alicja Lisnow, MSET Leadership / Training / Sales Operations / Client Services A_Lisnow@Yahoo.com / 201.519.0545 LinkedIn / BCNC / NNJASTD Career Transition MSET Portfolio --- On Mon, 5/3/10, WITI New Jersey <info@corp.witi.com> wrote:
From: WITI New Jersey <info@corp.witi.com>
Subject: World Class IT Service
To: "Alicja Lisnow" <a_lisnow@yahoo.com>
Date: Monday, May 3, 2010, 9:46 AM
 |  | WITI New Jersey Presents:
World Class IT Service
Tuesday, May 11, 2010
5:30-8:00 On the surface, one would not think there were many lessons surgical implant giant Stryker Orthopaedics could glean from a luxury hotel chain. But as VP of IT Brian Lurie learned after attending a Ritz Carlton customer service training session, his company must also place the same premium on customer service, whether it means providing a refund on the spot or flying across the country to provide critical tech support. Lurie talks about his company's effort to provide superior service to both internal and external customers by consistently exceeding expectations. He also shares his strategy for marketing IT to the business and encourages IT leaders to build customer loyalty by addressing problems promptly and well. Speaker(s):
Brian Lurie
VP Information Technology, Stryker Orthopaedics For more details, please visit: http://www.witi.com/newjersey/meeting.php?id=2422 Event Date and Venue
This event will be held from 5:30-8:00 on Tuesday, May 11, 2010 at: Chubb Group of Insurance Companies
15 Mountain View Road
Warren, New Jersey 07059 Speaker:
 For the past 12 years, Brian R. Lurie has served as Vice President, Information Technology at Stryker Orthopaedics, the largest operating division of the Stryker Corporation with more than $6.5 Billion in annual sales. Lurie provides worldwide IT leadership for Stryker Orthopedics' four international manufacturing facilities and 140+ branch and agency distribution locations. Lurie's teams are responsible for all computer and communications requirements and has a core focus on customer satisfaction and response. In addition, Lurie is a founding member of Stryker's Business Technology Council, a cross-divisional Stryker entity. Lurie has more than 25 years of increasing experience in the field of information technology. He has received many accolades including the CIO Leadership Networks 2008 Top 10 Leaders & Innovators Award and Premier 100 Computerworld Magazine 2009. He is a Charter Board Member on the Temple University Computer and Information Sciences Advisory Board. He is also a technology guest speaker at the University of Pennsylvania and Columbia University. Lurie received a Bachelor of Arts degree in Computer and Information Sciences from Temple University and conducted post-graduate work at The University of Pennsylvania, Harvard University, and Gallup's Leadership Academy. About Our Sponsor(s):
About Our Sponsor:
For more than 125 years, the Chubb Group of Insurance Companies has been delivering exceptional property and casualty insurance products and services to business and individuals around the world.
Today, Chubb is the 11th largest property and casualty insurer in the United States and has a worldwide network of 120 offices in 27 countries staffed by 10,400 employees. The Chubb Corporation reported $48 billion in assets and $13.2 billion in revenues in 2008. According to Fortune magazine, Chubb is the 203rd largest U.S.-based corporation. The magazine also includes Chubb in its list of "America's Most Admired Companies." Forbes listed Chubb as one of America's 400 best companies.
Chubb has emerged as a leader in the insurance industry not on the basis of its size or its longevity, however. Chubb consistently strives to build lasting relationships with its customers and 8,500 independent agents and brokers and to be the best at what it does—deliver unparalleled service and innovative, scalable and specialized products backed by financial strength and third-party endorsements.
For more details, please visit: http://www.witi.com/newjersey/meeting.php?id=2422 Have you taken a WITI Teleclass? Interested in becoming a member? About WITI Founded in 1989, WITI is the leading Global Trade Association for professional, tech-savvy women, WITI is your resource for information and connections to a well-educated, talented group of women who are the buyers and decision-makers at their companies, organizations, homes, and on the net. WITI reaches more than 2M women in every industry worldwide. Collectively, WITI women purchase more than 3 billion dollars worth of technology for our professional and personal lives. WITI women work in large corporations, run their small businesses; we are professionals in every field who consider technology central to our businesses, careers and professions.  | |  | ------------ --------------
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