Murshed Chowdhury LinkedIn: http://www.linkedin.com/in/murshedchowdhury
Manager Technical Support - Financial Firm Midtown
Job Duties:
" Manage the service desk team to ensure work is completed in a timely manner " Responsible for maintaining all Windows workstations, phones, laptops and mobile devices " Responsible for the administration of the Windows servers and network devices " Responsible for developing and maintaining technical documents (e.g. Build Documentation and Change Requests). " Responsible for patching and updating the Windows, Network and Voice infrastructure " Manage support process infrastructure and identify process improvement opportunities on a regular basis " Oversee hardware/software procurement processes and manage inventory " Develop and implement IT on-boarding training for new staff " Participate in change management process and procedures " Assist in the development and implementation of disaster recovery plans " Assist in conducting annual audit to evaluate compliance with industry standards and best practices " Maintain all documentation necessary for the installation of client-side software packages " Train service desk staff to ensure that support is provided in a consistent manner
Required Skills:
" Experience in managing a team within a service desk environment " Must possess excellent customer, communication and organizational skills, demonstrating experience in working under pressure and delivering " Solid technical experience with Wintel technologies: Windows XP, 7, Windows server 2003/2008, " Active Directory and all related technologies including TCP/IP, DNS, DHCP, GPO " Solid technical experience with Network technologies: LAN/WAN, Cisco VOIP " Experience with software packaging and deployment " Ability to develop effective internal and external working relationships " Ability to travel to remote office locations when needed " Critical thinking and problem solving skills " Must be available for after hour's supports as needed " Prior Financial Services experience " Bachelor's Degree in Computer Science or equivalent
Desired Skills:
" Familiar with Exchange 2003/2010, VMWare ESX/VSphere, Citrix, Cisco Call Manager and Unity administration " LanDesk Software suite including Service Desk, Management Server and Process Manager " HP ProLiant server and blade technologies, specifically c7000 enclosures " Knowledge of ITIL and Service Management processes " Financial services software including Bloomberg, Factset and Longview Trading System " CCNA and MCSA or related work experience |
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