Hi John, I have an excellent role that we are recruiting for and I am reaching out for the purposes of networking with you. Below is the full job description, but the real keys are a Director of CRM who has strategy and visionary experience as well as the ability to Architect the solution. In addition to this, they should come from a creative environment. Peoplesoft is NOT a requirement. Please let me know! Thanks so much, Jackie | We are looking for a Director of CRM Technology to provide management and continuous improvement of the technology function within the Customer Relationship Management (CRM) Competency Center. This position provides vision, leadership and overall responsibility for the technology needs of a business unit or operational area of the business.The CRM platform is PeopleSoft based.
Technology Management:
Control and manage the financial budget for major projects to include the development of project budgets, ROI and strategic fit for major initiatives to ensure on time, on budget project delivery
Refinement and enforcement of development standards
Continuous improvement of overall development and support efficiency
Management of object reusability continuous improvement
Development and continuous improvement of development / support approach / service delivery methods
Oversight of resource scheduling based on priorities
Develop and oversee technical design and architecture approaches
Manage inbound and outbound integration methods / capability
Establishment of project estimation process and procedures. Continued use and collection of related data will provide a dataset to be used in bench-marking, reasonability analysis, and enhance future forecasting capability
Project review including applicable status reporting and monitoring
Scope Management Control
Solution Quality Assurance / Management
Relationship Building and Cross Functional Teams:
Collaborate with CRM Functional management team and with business users to refine scope and high level business requirements for major projects. Ensure a prioritization process to assess projects that will deliver the most business value.
Work closely with the business community to understand their goals and objectives and assure that IT's efforts are aligned with those goals.
Develop relationships with key business users and a strong understanding of the business processes of the area you support
Leverages relationships with key internal/external clients to support business needs.
Coordinate and run regular meetings with IT and Business Leaders to ensure that we have good communication, partnership and alignment
Measure the perception of service quality from the business', customers' and users' perspective: regularly produce reports and meet and review them with relevant customers
Develop and maintain strong relationships with key vendors so we can maximize our usage of their products
Work with the Enterprise Architecture team to ensure that all initiatives conform to our architectural standards
Team Management:
Hire and retain the best possible functional and technical talent
Management of technology / development team
Leverage and develop team in support of objectives
Define optimal organizational structure that is well positioned to meet customers' needs
Develop and monitor metrics to measure and improve the efficiency of the development team
Additional Responsibilities:
Understand the marketplace of technology solutions that will best support the needs of the business, stays abreast of current trends
Problem Solving: High level of responsibility. Requires ability to assess process risks and assist in formulating mitigation plans. On key projects, the ability to take corrective action to bring projects back on track and the ability to evaluate alternatives and recommend best course of action will be key attributes needed.
Level of Decision Making: High level of responsibility. Requires ability to assess process risks and recommend mitigation plans. Ability to evaluate reasonableness of estimates, in working with project team managers
The Director of CRM Technology will anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, balance the business needs versus technical constraints, and encourage risk-taking (as well as risk-management) behavior to achieve results
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|  <-- Click here for my BIO The finest compliment I can receive is a referral from my clients and business partners! Jackie Connors 201-321-6024 cell Oct 27th - Tues - Reg Mtg 6 pm - Carnevale Center 10 Lenox Ave Pompton Lakes 07442 Rm 009 - bring 20 copies of resume Nov 2nd - MONDAY - Dinner Mtg - Eli Amdur - The Job Mkt Is Ready to Rebound. Are You? Nov 3rd - No Meeting Nov 10th Next Reg mtg - 6 pm Carnevale Ave |
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