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1.: Sr. Telecom Analyst - Avaya VOIP - Marlboro, MA Area - Excellent Pac From: Gary Wright - Wright Associates

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1.: Sr. Telecom Analyst - Avaya VOIP - Marlboro, MA Area - Excellent Pac

Posted by: "Gary Wright - Wright Associates" gary_wright@verizon.net wrightassociates

Wed Apr 21, 2010 12:53 pm (PDT)

Please feel free to refer this position to other groups and people you know.

Position Title – WR715361

Sr. Telecom Analyst – Avaya VOIP – Marlboro, MA Area – Excellent Package

Excellent Compensation Package – Base + Bonus + PS

Local Candidates Only (Mass. Area) – No Sponsorship

Company

Large, successful, and growing Boston based Investment Management Firm –
Great Company – Lots of Upside – Excellent Compensation Package – Bonus –
Profit Sharing etc. Join a team oriented, collaborative, results focused
environment and become part of an elite organization with great growth
possibilities.

Position Responsibilities – Summary

The Sr. Telecom Analyst role is to help support and maintain the current
telecom systems and services in the Enterprise environment. The Telecom
Analyst provides advanced telecom support and administration. This position
requires advanced knowledge of data and VoIP principles in order to support
our converged voice/data networking environment.

The Team's goal is to provide excellent customer service by meeting our
SLAs, responding to outages, on-call support and projects. The contribution
this job will make will be to perform voice project management, software
changes, assist with installations, upgrades to software, hardware,
maintenance and other support beyond that of basic moves, adds, and changes.

Detailed Responsibilities:

· Provide Tier 1, Tier 2 and/or Tier 3 telecom support for a complex
enterprise Avaya and turret network

· Manage complex voice projects across all teams

· Troubleshoot and identify sources of problems, working with
equipment vendors and telecom providers to bring issues to resolution.

· Monitor and resolve service requests in accordance with published
SLAs.

· Strong leadership qualities

· Strong communications skills across many concurrent deployments
with the ability to communicate details to the project teams and clearly
communicate status to management

· Establish and enforce best practice processes for telecom
management, including configurations, monitoring, patch/f/w management and
capacity planning.

· Oversee hardware deployments for domestic and international
initiatives

· Oversee compliance with change control and release management
processes

Required Skills and Competencies:

· Plan/Build/Operate Avaya for multiple Avaya systems, CM r5.X, CMS
r14 , MXE r5X, OneX r11X, MMS r3X, ECAS, and SIP integration.

· Respond to major and minor alarms by investigating the origin of
the alarm. Escalate to the Manager, or Vendor as necessary. Periodically
verify alarms are working and that alarms can be received (i.e. verify
alarming sent to BMC Patrol can be seen by operations).

· Coordinate installations and upgrades including Voice over
Internet Protocol (VoIP) by contacting customer and vendor to schedule time
and resources.

· Submit change control requests as appropriate.

· 5+ years Avaya experience

· Emphasis on sharing of knowledge through good communications, peer
training and written documentation

· Strong inter-personal skills

· Positive customer service and team attitude (helping others when
required)

· Focused on quality

· Organized

· Committed to continual improvement

· Willingness to travel as required to remote sites during large
deployments, as needed.

· Willingness to participate in on call rotation.

Keys to this Position:

Must Have:

a.. Avaya systems, CM 5.x, CMS, MXE 5.x, MMS, SES
b.. SIP, H.323, PRI Integration
c.. Avaya VoIP Monitoring
d.. Avaya 8300, 8500, 8700, 8800 servers
e.. Avaya Gateways 450, 650, 700
f.. Avaya 46XX /96XXVoIP phones
g.. Avaya certifications
h.. Project Management
Nice to Have:

a.. Avaya Aura
b.. OneX
c.. Cisco certifications
d.. QoS
e.. Turret Systems - BT or IPC
f.. A four-year undergraduate degree
Contact Information

Gary Wright - President – Wright Associates

Phone - (508) 761-6354 - Email - replywrightassociates@verizon.net - WEB
Site – www.wrightassociates.org

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The New England Networking Group is Moderated by:

Gary L. Wright - President/Principal - Wright Associates

Wright Associates specializes in High Technology Recruiting Services for the New England Market Place.

Phone: 508-761-6354
Email: mailto:garywright@prodigy.net
Website: www.WrightAssociates.org

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