Friday, April 8, 2011

[itroundtable] LEAD: Data Ctr Mgr - CT - $Open

FULL TIME POSITION!!!!!!

SYSTEMS SUPPORT – DATA CENTER OPERATIONS MANAGER

LOCATION: Stamford, CT

SALARY: Open

Data center operations manager with extensive hands on experience supporting data enterprise level data center operations.

Qualified candidate will possess:

· At least five years' experience as a technology team manager in a regulated banking environment.

· At least eight years technical experience supporting an enterprise class data center and server infrastructure in a large organization..

· Solid project management skills.

· Solid technical server management skills. Fast-paced, hands on, doer and results focused.

· Excellent written and verbal communication skills in the way of formal documentation and status reporting.

Specific Skills

· Familiarity with/hands on experience managing data center operations and capacities from a primary stakeholder perspective with regards to HVAC and power considerations.

· Familiarity with/hands on experience planning and managing large scale data center moves and new environment deployments.

· Familiarity with/hands on experience designing and procuring hardware solutions. Strong vendor management required.

· Familiarity with/hands on knowledge supporting modern HP server hardware coupled with roadmap vision; SUN and Fujitsu a plus.

· Familiarity with/hands on experience working with an enterprise class SAN infrastructure based on fiber technology; Server to SAN interconnectivity (Qlogic/Emulex HBA).

· Familiarity with/hands on experience working with an enterprise class storage infrastructure from a resource provisioning perspective (HP EVA).

· Familiarity with/hands on configuration and deployment of Windows and Linux server operating systems.

· Familiarity with/hands on knowledge of server deployment technologies (LANDesk/Kickstart).

· Familiarity with/hands on support for virtual computing and deployment technologies; VMWare.

· Working knowledge of networking and active directory technologies.

· SQL query for the purpose of report building.

· Experience with data center management software.

· HP SIM a plus.

Responsibilities:

· Function as frontline manager for a three to six person data center operations team.

· Maintain team schedule and perform annual performance assessments.

· Report weekly to support manager of all planned activities and project statuses.

· Maintain strong integration with the Production Support team; take advantage of a streamlined workflow.

· Develop strong working relationships with local technical teams in satellite offices to support hands data center work assignments in those locations.

· Development of process and procedural enhancements to support increased team productivity.

· Maintain and enhance internal customer focus ensuring infrastructures alignment to help meet overall business goals.

· Responsible for the daily hardware support of all physical server and storage systems currently deployed.

· Responsible for the daily backup tape environment maintenance and physical rotation for offsite pickup and delivery.

· Work effectively with the development and engineering teams to ensure accurate and timely deployment of all hardware changes (MAC). Includes hosting the weekly Logistics meeting as well as maintaining the Logistics report to be available on demand and up to date.

· Interface effectively with the critical systems team (facilities) to ensure adherence to all data center change standards.

· Support all facilities sponsored data center changes. (Moves, localized power work and DC power downs).

· Maintain and enhance server build procedural documentation and checklists. Establish build validation methodology ensuring the pre-production accuracy of each system Conduct regular internal build audits and respond to official audit requests.

· Interface with the purchasing department to maintain hardware maintenance contracts and to work through all current/planned hardware spend.

· Responsible for server inventory accuracy and data quality. Includes coordinating the efforts of various technology groups to enhance reporting.

· Support benchmark lab environment and coordinate tests as requested. Work with supported vendors to secure "demo" hardware to ensure team currency on latest hardware trends.

· Take ownership of all data center operations documentation; Review and enhance in line with the infrastructure documentation standard.

Additional Requirements:

· Availability to operate with a flexible work schedule. Includes some evening and weekends as required.

· Travel to remote data centers for regular onsite inspections.

Day in the life:

· 8:00 AM – review previous nights e-mail and follow up on urgent issues

· 8:30 AM – review teams open tickets and work assignments

· 9:00 AM – follow up on outstanding SAC side RFI's/Escalations

· 9:30 AM – update build report with current days information

· 10:30 AM – work through hardware environment design and purchase scenarios

· 10:30 AM – Weekly item: host build report review meeting with stakeholders

· 12:00 PM – lunch

· 1:00 PM – Ad hoc requests

· 2:00 PM – Meeting (various)

· 3:00 PM – attend the production change review meeting

· 3:30 PM – attend the SAC/Support PC review meeting and verify task ownership, planning and overall preparedness

· 3:30 PM – 5:30 PM – work on DC operations projects

Overriding duty:

· Be available for support escalations around technical and procedural issues/concerns

· Be available for outage response scenarios (compromised data center, exchange outage…etc)

Logistics project examples:

· Contract management

o We need to take ownership from engineering

o We need all hardware under contract or in a living contract exclude document

o We need to bring all hardware contracts under a single data source

o Potentially, once above is accomplished, we need to expand to all infrastructure support contracts

· Build enhancements

o We need to look at other methods for faster, more modular delivery

o Build checklist needs to be moved online with a database back end

· Hardware benchmarking

o Need to revive out efforts

o We need to explore the use of VM's in production as a real hardware spend alternative

o We need to reengage our vendors and continue with our hands on testing versus smaller market companies (Game PC server versus HP/IBM/SUN (Oracle)/Fujitsu)

o Need to open up to non-server hardware benchmarking

· HP SIM (PSP)

o We need a regular PSP upgrade cycle in line with OS patching

Thank you,

Robert Gilbert

Sr. Recruiter

ITG Staffing

237 West 35th Street, Suite 303

New York, N.Y. 10001

Tel: 212-239-2890/ Fax: 212-239-2893

RobertG@ITGStaffing.net

MIS Ntwk Assoc Mtg Dates:

April 12th - Tues Reg Mtg - 6 pm - Berman Larson Kane Offices, Paramus - DO NOT use GPS for directions - Bring 15 copies of your resume

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