| My name is Pragati and I'm a recruiter at Artech. Artech has an urgent contract for one of our direct clients: Project Information Location Information City: PISCATAWAY State: NJ ZIP: 08854 Job Title: Customer Service Support Duration: 24 months Daily Start Time: 8:00 AM Daily End Time: 5:00 PM Contract to Hire: No Number of Positions: 1 Job Description: The Order Manager within the BVoIP SD Center provides 5 x 8 provisioning support to our customers, representing customer requirements through the planning, implementation and closeout phases for all projects. This entails conducting a technical consultation with the customer, assisting the customer in voice provisioning and setup and resolving complex VoIP network troubles in a timely manner pertinent to an AT&T standard level of service. The Order Manager provides support and guidance to BVoIP customers. They conduct testing for voice features, interface with the VNCC for VoIP network element provisioning issues and LOCAL to resolve Switch translation automation fall-out. Candidate will be expected to participate on conference calls with other technical support groups, customers and their suppliers whenever needed to resolve issues preventing order progression. This position requires a broad understanding of Client BVoIP Network infrastructure and operations, Voice & Data IP Services, physical and logical layer troubleshooting and analysis and experience in customer premise equipment and hardware in order to successfully provision and resolve complex VoIP issues requiring detailed analysis and research. Extra work hours may be required in this position to fully support our customers. All candidates are subject to an evaluation period to ensure they have the skills and knowledge indicated on their resume and during the interview process to protect the quality of service we provide to our customers. Required Skills: Excellent Communications & Interpersonal skills Strong project management skills Strong customer interface skills, with at least 3 years of customer interface experience General knowledge of Managed Services IP knowledge Microsoft office skills Local experience a plus Network technology & terminology (T1, T3, etc.) a plus Cisco Router knowledge a plus
Skills Inventory 1) Managed Services Intermediate Required 2) IP Expert Required 3) Network Technology Intermediate Required 4) Cisco Routers Intermediate Required 5) Communication Skills Expert Required 6) Project Mgmt Expert Required 7) Customer Interface Expert Required 8) CCNA Expert Desired |
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